# **Azerbaijan Airlines Manage Booking: Complete Guide to Modifying, Updating & Enhancing Your Flight** Manage Azerbaijan Airlines bookings online at azal.az using your PNR and surname, or call 1-833-341-3894 for help with changes, add-ons, or cancellations. Whether you're planning a scenic trip to Baku, a business trip across Europe or Asia, or a long-haul journey through Azerbaijan Airlines, managing your booking is a crucial part of ensuring a smooth, flexible travel experience. Azerbaijan Airlines, also known as **AZAL**, offers a user-friendly **Manage Booking** system that allows passengers to modify their flight details, add extras, and handle changes efficiently — all from the comfort of their home. In this comprehensive guide, we will cover everything you need to know about **Azerbaijan Airlines' Manage Booking** feature — what it is, how it works, the services offered, policies you need to know, and how to solve common issues. --- ## **1. About Azerbaijan Airlines (AZAL)** **Azerbaijan Airlines**, or **AZAL**, is the national flag carrier of Azerbaijan headquartered in Baku. Known for its excellent service, modern fleet, and strong regional and international connectivity, AZAL connects Azerbaijan to Europe, the Middle East, CIS countries, and Asia. It operates from its hub at **Heydar Aliyev International Airport (GYD)** in Baku. AZAL’s modern fleet includes Airbus A320s, Boeing 757s, and the luxurious Boeing 787 Dreamliners for long-haul flights. --- ## **2. What Is 'Manage Booking' on Azerbaijan Airlines?** The **Manage Booking** feature allows travelers to view and update key details of their reservation after ticket purchase. It includes access to: * View flight itinerary * Make flight changes * Add baggage * Select or change seats * Meal requests * Passport or visa information * Print or download tickets * Request special assistance * Cancel a booking (depending on fare rules) This tool is especially useful for **self-service**, avoiding long hold times with customer support. --- ## **3. How to Access Manage Booking on Azerbaijan Airlines** You can access the **Manage Booking** portal via: ### **Step-by-Step Instructions** 1. Visit the official AZAL website: [www.azal.az](https://www.azal.az) 2. Click on **“Manage Booking”** from the homepage menu 3. Enter the following: * **Booking reference (PNR)** – typically 6 characters * **Passenger’s surname** 4. Click **“Search”** Once logged in, you’ll see a summary of your itinerary and options to modify various aspects of your booking. --- ## **4. Services Available Through Manage Booking** ### ✅ **1. View Itinerary** * Check departure and arrival times * Confirm airport terminals * Verify layovers or connections ### ✅ **2. Change Flight Dates or Times** * Reschedule to earlier/later flights * Subject to fare rules and availability * Fare difference and change fees may apply ### ✅ **3. Add Baggage** * Prepay for additional checked luggage * Cheaper than paying at the airport * Choose baggage weight tiers (e.g., 23 kg, 32 kg) ### ✅ **4. Select or Change Seats** * Reserve aisle, window, or extra-legroom seats * Change previous selection * Some seats may have an added cost ### ✅ **5. Meal Preferences** * Request special meals (e.g., vegetarian, kosher, diabetic, baby meals) * Must be submitted **at least 24 hours** before departure ### ✅ **6. Enter Passport or Visa Details** * Mandatory for international flights * Ensure that your travel documents are valid ### ✅ **7. Add Contact Information** * Update email, phone number * Receive real-time alerts and updates ### ✅ **8. Request Special Assistance** * Wheelchair service * Mobility devices * Medical clearance (if applicable) ### ✅ **9. Download/Print Ticket and Boarding Pass** * Essential for visa processing * Helpful for offline records ### ✅ **10. Cancel Booking or Request Refund** * Cancellations subject to fare rules * Refunds depend on fare type --- ## **5. Modifying Your Flight via Manage Booking** ### ✈️ **Change Date or Time** Passengers can modify their flights directly from the portal: * Select the segment(s) you wish to change * Browse available alternative flights * Confirm new schedule * Pay applicable change fee + fare difference **Note:** You cannot change destination airports online. For those, contact customer support. --- ## **6. Azerbaijan Airlines Fare Types and Change Policies** Your **ability to change or cancel** your booking depends on your **fare class**. Below is a simplified overview: | **Fare Type** | **Changes Allowed?** | **Change Fee** | **Refundable?** | | ------------------ | ----------------------- | -------------------------- | ---------------- | | **Economy Saver** | No or with restrictions | €80–€150 + fare difference | Non-refundable | | **Economy Flex** | Yes | €0–€50 | Partial or full | | **Business Saver** | Yes | €100+ | Partial | | **Business Flex** | Yes | Free | Fully refundable | **Always check the fare conditions** during booking or via Manage Booking for the most accurate rules. --- ## **7. Seat Selection with Azerbaijan Airlines** Passengers can choose their seat during booking or later via Manage Booking. ### 💺 **Seat Types Available:** * Standard seats * Extra legroom (near exit rows) * Front row seats * Business Class reclining seats ### 💸 **Seat Fees:** * Standard seats: Often free * Extra legroom: €15–€40 depending on route * Business Class: Included Seat availability varies by aircraft and route. For long-haul flights (like Baku to New York or London), early seat selection is recommended. --- ## **8. Add Extra Baggage** Baggage allowance depends on: * Fare class * Route * Frequent flyer status ### 📦 **How to Add Baggage:** 1. Go to Manage Booking 2. Choose “Add Baggage” 3. Select additional weight (e.g., +10kg, +20kg) 4. Pay online (cheaper than at airport) ### 💼 **Sample Pricing:** | **Extra Weight** | **Short-Haul (Europe)** | **Long-Haul (USA/Asia)** | | ---------------- | ----------------------- | ------------------------ | | +10 kg | €30–€50 | €50–€80 | | +23 kg | €50–€70 | €70–€120 | --- ## **9. Canceling Your Flight** Flights can be canceled through Manage Booking **only if your fare permits** cancellation. ### 🚫 **Important Notes:** * You’ll receive either a refund or travel credit (voucher) * Non-refundable fares may allow tax refund * Cancellation fee applies unless you booked a fully refundable fare --- ## **10. Requesting a Refund via Manage Booking** To request a refund: 1. Go to Manage Booking 2. Select your reservation 3. Click **“Cancel/Refund”** 4. Fill out form and provide reason 5. Submit and await confirmation email ### 💳 **Refund Timelines** * Cards: 7–14 business days * Bank transfer: Up to 20 business days * Travel credit: 2–5 business days --- ## **11. Special Assistance and Medical Requests** You can use Manage Booking to: * Request wheelchair service * Declare special medical needs (oxygen, insulin, etc.) * Add service animals (within restrictions) Requests must be submitted **at least 48 hours before departure**. --- ## **12. Frequent Flyer Integration (AZAL-Miles)** If you're a member of **AZAL-Miles**, the airline’s frequent flyer program, you can: * Enter your membership number * Use miles to upgrade class (when available) * View earned miles for the booked flight * Use miles to pay for services like baggage or seat selection You can do this via Manage Booking or while checking in. --- ## **13. Common Issues in Manage Booking (and Fixes)** | **Issue** | **Fix** | | -------------------------- | ---------------------------------------------------------- | | Booking not found | Double-check your PNR and spelling of surname | | Can't change flight | Fare type may restrict changes — call support | | Payment failed for add-ons | Try different card or browser | | Site timing out | Use updated browser (Chrome/Edge), or clear cookies | | Cannot cancel flight | Likely due to non-refundable fare or segment already flown | For unresolved issues, contact Azerbaijan Airlines customer care: * **Phone (Azerbaijan):** +994 12 598 88 80 * **Email:** [callcenter@azal.az](mailto:callcenter@azal.az) --- ## **14. When to Use Manage Booking vs. Contacting Support** | **Use Manage Booking If You Need To:** | **Call Customer Support If You Need To:** | | -------------------------------------- | ----------------------------------------- | | View or modify booking | Change international routing | | Add baggage, meals, or seats | Add infant or unaccompanied minor | | Cancel/refund eligible fare | Handle medical emergency refunds | | Change dates within same route | Combine or split passenger bookings | | Add frequent flyer or passport info | Request bulk/group travel changes | --- ## **15. Important Travel Policies to Know** ### ✅ **Check-in** * Online check-in opens **24 hours before flight** * Available through website or mobile app ### ✅ **Baggage** * Checked allowance: Usually **23–32 kg** depending on class * Cabin allowance: **8–10 kg**, 1 piece + personal item ### ✅ **Visa & Passport** * Manage Booking allows you to add or edit documents * Ensure visa rules for your destination are met --- ## **16. Azerbaijan Airlines Mobile App** AZAL also offers a mobile app (iOS and Android) where you can: * Access Manage Booking * Check in * Download boarding passes * Get real-time updates * Add services or upgrade seats Great for travelers on the go! --- ## **17. FAQs About Azerbaijan Airlines Manage Booking** ### Q1. **Can I change the passenger name using Manage Booking?** No, name changes must be handled by calling customer service. Fees may apply. ### Q2. **What if I booked through a travel agent?** Use your agent's platform or call the agency. AZAL’s website may not show all booking details. ### Q3. **Can I upgrade to Business Class through Manage Booking?** Yes, if upgrade availability exists. You’ll pay the fare difference or use AZAL-Miles. ### Q4. **Can I use the Manage Booking tool for group bookings?** Only individual segments are accessible. For groups, contact AZAL directly. ### Q5. **Is Manage Booking available 24/7?** Yes — accessible worldwide via [www.azal.az](https://www.azal.az) --- ## **18. Summary & Final Tips** Azerbaijan Airlines’ **Manage Booking** tool is a powerful, flexible online platform that empowers travelers to control and customize their journey — whether it’s adjusting dates, upgrading your seat, or adding baggage. ### ✅ **Top Tips:** * Use Manage Booking early — don’t wait until check-in * Always check fare rules before changes * Print updated itineraries for immigration or visa purposes * Use travel credits wisely — often valid for 1 year * Have your booking reference handy when calling support --- ## **Conclusion** Whether you're changing plans, upgrading your seat, or simply confirming your itinerary, the **Manage Booking** section of Azerbaijan Airlines is your one-stop hub for all flight-related modifications. With clear policies, online flexibility, and responsive customer service, Azerbaijan Airlines ensures your travel journey remains convenient, even when plans change. For personalized help, contact customer support or visit the official AZAL portal.