# **Singapore Airlines Wheelchair Assistance & Special Assistance Request**

To request wheelchair assistance on Singapore Airlines, call 1-833-341-3894 at least 48 hours before your flight. Get help with airport navigation, boarding, and onboard mobility support.

Traveling can be exciting, but for passengers with mobility challenges or special needs, it can also be overwhelming without the right support. Fortunately, **Singapore Airlines**, one of the world’s most customer-focused airlines, provides extensive **wheelchair and special assistance services** to ensure all travelers experience a comfortable and dignified journey from booking to arrival.

In this complete guide, we’ll walk you through **how to request wheelchair assistance or special support on Singapore Airlines**, the types of services available, who’s eligible, documentation required, timelines, and insider tips to make your journey smoother.

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## **Table of Contents**

1. Introduction
2. Who Qualifies for Special Assistance?
3. Overview of Assistance Services Provided by Singapore Airlines
4. Types of Wheelchair Assistance (WCHR, WCHS, WCHC)
5. How to Request Special Assistance
6. Step-by-Step: Online Request Process
7. Requesting via Contact Center or Email
8. When to Make Your Request (Advance Notice)
9. Assistance at Departure Airport
10. Onboard Wheelchair and Seating Support
11. Arrival and Transit Assistance
12. Assistance for Elderly Travelers
13. Services for Visually or Hearing Impaired
14. Medical Equipment and Clearance
15. Traveling with Personal Wheelchair or Mobility Devices
16. Use of Portable Oxygen Concentrators (POC)
17. Traveling with a Service Dog
18. Special Meals and Allergies
19. Traveling with a Medical Escort
20. FAQs
21. Contact Information
22. Final Thoughts

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## **1. Introduction**

Singapore Airlines (SIA) is renowned for its outstanding service and high operational standards. One of its core principles is to **treat all passengers with respect and equality**, including those who require special assistance.

Whether you're a senior traveler, a person with reduced mobility, or someone who requires medical support, SIA has tailored services that ensure your journey is **safe, smooth, and personalized**.

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## **2. Who Qualifies for Special Assistance?**

You can request special assistance on Singapore Airlines if you:

* Use a wheelchair or have limited mobility
* Are elderly or frail
* Have a visual or hearing impairment
* Have a temporary injury (e.g., broken leg)
* Require extra time to board
* Are traveling with a service animal
* Need medical clearance or onboard oxygen
* Require a medical escort or stretcher
* Are pregnant or recovering from surgery
* Need help at the airport or onboard

> **Note:** All passengers requiring assistance should inform the airline **in advance**, preferably during booking.

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## **3. Overview of Assistance Services Provided by Singapore Airlines**

Here’s a quick look at what Singapore Airlines offers:

| Service | Description |
| ------------------------------- | ------------------------------------------------------- |
| **Wheelchair Service** | Assistance from check-in to aircraft seat or vice versa |
| **Meet and Assist** | Guidance through airport checkpoints and terminals |
| **Onboard Mobility Assistance** | In-flight aisle wheelchair, seat transfer help |
| **Priority Boarding** | Early boarding for those needing more time |
| **Airport Transfers** | Coordination for layovers or transit points |
| **Medical Equipment Handling** | For POCs, CPAPs, or other devices |
| **Service Animal Travel** | For passengers with guide dogs |
| **Dietary/Medical Meals** | For allergies, diabetes, etc. |

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## **4. Types of Wheelchair Assistance (WCHR, WCHS, WCHC)**

Singapore Airlines uses standard IATA codes to define wheelchair needs:

| Code | Description |
| -------- | ------------------------------------------------------------------- |
| **WCHR** | Passenger can walk inside the aircraft but needs help to/from gates |
| **WCHS** | Can’t climb stairs; needs help into the aircraft |
| **WCHC** | Fully immobile; needs assistance throughout the airport and onboard |

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## **5. How to Request Special Assistance**

You can request assistance via:

1. **During Booking** – Select assistance options at the time of reservation on the website or mobile app.
2. **Manage Booking** – Add services after booking by logging into your reservation.
3. **Contact Center** – Speak directly with a support representative.
4. **Email** – For detailed medical or equipment-related requests.

---

## **6. Step-by-Step: Online Request Process**

Here’s how to make your request via the Singapore Airlines website:

### ✅ Step 1: Visit [www.singaporeair.com](https://www.singaporeair.com)

### ✅ Step 2: Go to “Manage Booking”

Enter your **booking reference number** and **last name**.

### ✅ Step 3: Select “Passenger Details or Assistance”

Click “Special Services” or “Add Request.”

### ✅ Step 4: Choose the Required Assistance

Tick relevant boxes:

* Wheelchair support
* Visual or hearing assistance
* Medical equipment
* Special meals

### ✅ Step 5: Upload Documents (if needed)

Provide a medical certificate for devices like POCs or for complex conditions.

### ✅ Step 6: Submit

You’ll get an acknowledgment email. Approval may take 24–72 hours.

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## **7. Requesting via Contact Center or Email**

For detailed assistance or multiple service combinations, use:

### 📞 **Singapore Airlines Customer Care**

* **US/Canada:** [phone]
* **Singapore (HQ):** [phone]
* **India:** 1800-102-1233

### 📧 **Email Assistance**

Send requests to:

* **Medical/Accessibility Requests:** [special\[e-mail]](mailto:[e-mail])
Include booking ID, passenger name, flight number, and type of assistance required.

---

## **8. When to Make Your Request (Advance Notice)**

| Service | Advance Notice Required |
| -------------------------- | ----------------------- |
| Standard Wheelchair | 48 hours |
| Battery-powered wheelchair | 48–72 hours |
| Medical clearance (MEDIF) | 5–7 working days |
| Oxygen support | 5 working days |
| Service dogs | 48 hours |
| Special meals | 24–48 hours |

Late requests are handled on a best-effort basis but are not guaranteed.

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## **9. Assistance at Departure Airport**

Once assistance is approved:

* **Arrive at least 3 hours early**
* Visit the **special assistance counter** at the terminal
* A wheelchair assistant will escort you through:

* Security
* Immigration
* Boarding gate

### ✈️ Priority Boarding

Passengers needing assistance will be boarded before general boarding begins.

---

## **10. Onboard Wheelchair and Seating Support**

Singapore Airlines aircraft are equipped with:

* **Onboard aisle wheelchairs**
* Accessible lavatories (on wide-body aircraft)
* Seats with movable armrests (on request)
* Help from cabin crew (limited to non-lifting tasks)

> **Note:** Crew members do not lift passengers. If you need physical transfer, travel with an escort.

---

## **11. Arrival and Transit Assistance**

At your arrival airport:

* A wheelchair or escort will meet you at the aircraft door
* Staff assist through:

* Immigration
* Baggage claim
* Customs
* To your transport or next gate (if transiting)

---

## **12. Assistance for Elderly Travelers**

Singapore Airlines offers:

* Escort through check-in
* Priority security screening
* Wheelchair or buggy transport
* Assistance with medication storage
* Preferential seat allocation

Elderly passengers should notify staff of any medications, health concerns, or movement restrictions.

---

## **13. Services for Visually or Hearing Impaired**

Passengers can request:

* Braille safety cards (select routes)
* Sign-language briefings (with advance notice)
* Priority seat assignment
* Escort from boarding gate
* Crew guidance on safety, meals, and lavatory use

---

## **14. Medical Equipment and Clearance**

You may bring and use:

* CPAP machines
* Portable Oxygen Concentrators (POCs)
* Nebulizers
* Infusion pumps
* Ventilators

### Required:

* **Medical Certificate (dated within 10 days)**
* Equipment must be **FAA-approved**
* Extra batteries (150% of flight duration)
* No power plug-in may be available—battery use only

Email documents to **[medical\[e-mail]](mailto:[e-mail])**.

---

## **15. Traveling with Personal Wheelchair or Mobility Devices**

You may carry:

* Foldable/manual wheelchairs
* Battery-powered mobility scooters
* Walkers, canes, or crutches

| Item | Details |
| ------------------- | --------------------------------------------------------- |
| Manual wheelchairs | Checked in free of charge |
| Battery wheelchairs | Must comply with lithium battery rules |
| In-cabin use | Not permitted unless foldable and meets size restrictions |

Notify the airline 48 hours in advance with device specifications.

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## **16. Use of Portable Oxygen Concentrators (POC)**

Singapore Airlines allows approved models on board. Key points:

* Bring FAA-approved POC
* Carry enough charged batteries
* Submit **MEDIF** and doctor's certificate
* Inform crew at boarding

If airline-provided oxygen is needed, request it during booking. Fees may apply.

---

## **17. Traveling with a Service Dog**

Singapore Airlines permits certified service dogs in the cabin for:

* Visually impaired
* Hearing impaired
* PTSD/mental health support (with proper documents)

Conditions:

* Dog must be harnessed
* Valid vaccination certificates
* Advance request 48 hours before departure
* No extra fee

Service dogs must be trained and **not pose a risk** to passengers.

---

## **18. Special Meals and Allergies**

Special meal requests are available for:

* Diabetic
* Low-sodium
* Gluten-free
* Vegan/vegetarian
* Hindu/Jain/Kosher/Halal
* Allergy-friendly (nut-free, lactose-free)

Request via “Manage Booking” or by calling customer service **at least 24 hours in advance**.

---

## **19. Traveling with a Medical Escort**

Passengers who require constant care must fly with a **licensed medical escort**.

Conditions:

* Escort must book and pay for their own seat
* Must bring medical supplies and a doctor’s letter
* Notify the airline for coordination and seating arrangements

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## **20. FAQs**

### ❓ Is special assistance free?

Yes, wheelchair and escort services are free. Medical oxygen and escort flights may incur charges.

### ❓ How early should I arrive?

At least **3 hours** before departure for assistance users.

### ❓ Will I be guaranteed assistance if I don’t book in advance?

No. You must request at least **48 hours before** to guarantee availability.

### ❓ Can I bring my own wheelchair?

Yes. It will be checked in for free, and you may use it up to the aircraft door.

### ❓ Will someone help me during layovers?

Yes, if booked under one reservation and you requested **transit assistance** in advance.

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## **21. Contact Information**

### 📞 **Singapore Airlines Accessibility and Special Assistance**

* **Main Line:** [phone]
* **Toll-Free (US/Canada):** 1-833-341-3894
* **Email (medical):** [medical\[e-mail]](mailto:[e-mail])
* **Website:** [https://www.singaporeair.com](https://www.singaporeair.com)

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## **22. Final Thoughts**

Singapore Airlines is committed to making your journey seamless, regardless of your physical ability or medical needs. Their robust special assistance program includes **wheelchair support, in-flight mobility help, dietary accommodations, and personal support for medical travelers**.

To make the most of these services:

* Request assistance **as early as possible**
* Submit any required documents in advance
* Communicate clearly with the airline at every stage
* Be at the airport **ahead of time**

With the right preparation, you can enjoy world-class service and a worry-free journey—no matter your needs.

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