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title: How to Cancel Your Volaris Flight Ticket

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# **Volaris Airlines' Cancellation Policy – How to Cancel Your Flight Ticket**

To cancel your Volaris flight, call 1-833-341-3894. Provide your booking details to get assistance with cancellation, refund eligibility, or travel credit options.


Travel plans don’t always go the way we expect. Sometimes, things change and you may need to cancel your flight. If you booked your ticket with **Volaris Airlines**, you may be wondering how to cancel your flight and what the rules are. This easy-to-understand guide will help you learn everything about **Volaris Airlines’ cancellation policy**, including how to cancel, what refunds you can get, and how to avoid extra charges.

Whether you’re canceling because of an emergency, a change in plans, or something else, this guide will show you step-by-step how to do it without stress.


## **1. Introduction to Volaris Airlines**

Volaris is a Mexican low-cost airline. It offers flights across Mexico, the United States, Central America, and South America. Because it is a low-cost airline, Volaris has strict rules about changes and cancellations. However, they do offer several options depending on your ticket type and when you cancel.

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## **2. Can You Cancel a Volaris Flight?**

Yes, you can cancel a Volaris flight, but not all tickets are refundable. Whether or not you get money back depends on your fare, how soon you cancel, and how you booked your flight.

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## **3. Volaris Cancellation Policy Overview**

Here are the main things to remember:

* Volaris does **not offer free cancellations** for most fares.
* You may **cancel within 24 hours of booking** and get a full refund, but only if the flight is at least 7 days away.
* Outside of this 24-hour window, **cancellation fees** apply.
* Some fares are **non-refundable** but may offer **travel credit**.
* You can cancel **online, by phone, or at the airport**.

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## **4. 24-Hour Cancellation Rule**

If you cancel **within 24 hours** of booking AND your flight is **7 or more days away**, you can get a **full refund**. This applies to all fare types and gives passengers a short grace period to fix mistakes or change plans.

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## **5. Types of Volaris Fares**

Volaris offers several fare types. The cancellation rules depend on what kind of ticket you bought:

* **Basic Fare (Volaris Zero or Clean Base)**
* **Classic Fare (Volaris Regular)**
* **Plus Fare (Volaris Plus)**
* **Flex Fare** (only available on certain routes)

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## **6. Cancellation Rules for Each Fare Type**

| Fare Type | Can You Cancel? | Refund Option           | Notes                         |
| --------- | --------------- | ----------------------- | ----------------------------- |
| Zero      | No              | No refund               | Cheapest option, no changes   |
| Regular   | No              | Credit only (sometimes) | You may lose most of the fare |
| Plus      | Yes (with fee)  | Credit/refund           | More flexible                 |
| Flex      | Yes (no fee)    | Full refund or credit   | Best option for flexibility   |

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## **7. How to Cancel a Volaris Flight**

You can cancel your flight in **three main ways**:

1. Online through the Volaris website
2. On the Volaris mobile app
3. By calling Volaris customer service

Let’s explore each option.

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## **8. Cancel Online via Website or App**

### Steps:

1. Go to the [Volaris website](https://www.volaris.com)
2. Click on **“My Trips”** or **“Manage Booking”**
3. Enter your **reservation code** and **last name**
4. Select your booking
5. Click **“Cancel Flight”**
6. Follow the instructions and check your refund or travel credit options

You can also do this in the Volaris mobile app.

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## **9. Cancel by Calling Volaris Customer Service**

You can call Volaris for help canceling your flight. This is helpful if:

* You booked through a special promo
* Your trip includes multiple passengers
* You have trouble with the website

### Volaris Customer Service Numbers:

* **USA & Canada**: 1-855-865-2747
* **Mexico**: +52 (55) 1102 8000
* Available 24/7

Keep your reservation code, name, and payment details ready when calling.

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## **10. Canceling at the Airport**

You can also cancel your ticket at a Volaris ticket counter. This is useful if:

* You're already at the airport
* Your flight is delayed or changed
* You want in-person help

Just make sure to get there early.

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## **11. What Happens After You Cancel?**

After canceling:

* You’ll receive a confirmation email
* You’ll get refund details (if eligible)
* If you get travel credit, you’ll receive a code

Keep these emails safe. You’ll need them to use your credit later.

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## **12. Will You Get a Refund?**

It depends:

* If you cancel **within 24 hours**, yes.
* If you have a **Flex or Plus fare**, you may get full or partial refund.
* If you have a **Zero or Regular fare**, you may not get anything back.
* Some refunds are given as **travel credit**, not money.

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## **13. How Are Refunds Paid?**

If you’re eligible for a refund:

* Refunds go back to your **original payment method**
* **Processing time**: 7–14 business days
* If you used a **credit card**, check with your bank for delays
* Travel credit is sent by **email**

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## **14. Volaris Travel Credit and Vouchers**

Sometimes you won’t get a cash refund, but instead:

* A **credit** to use on future Volaris flights
* These credits are called **“Electronic Credit Codes”**
* Valid for **90 to 365 days**
* Can be used online or by phone

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## **15. What if Volaris Cancels Your Flight?**

If Volaris cancels your flight (due to weather, maintenance, or operational issues), you have rights:

* You can **rebook** for free
* Or get a **full refund**
* Or request **travel credit**

You may also be eligible for compensation depending on the reason and laws in your country.

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## **16. Changing Your Flight Instead of Canceling**

Instead of canceling, you can **change the date or time** of your flight. This may be better if:

* You don’t want to lose your money
* Your ticket is non-refundable
* You still plan to travel later

**Change fees and fare difference may apply.**

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## **17. Cancelling Part of a Round Trip**

You can cancel **just one leg** of your trip (like the return flight), but:

* Rules vary by fare type
* You must call customer service for help
* Refunds depend on the portion canceled

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## **18. No-Show Policy**

If you don’t cancel and don’t show up:

* You are considered a **“no-show”**
* You may lose the full value of your ticket
* You cannot claim a refund afterward

Always cancel before the flight time if you can’t go.

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## **19. Travel Insurance and Cancellations**

If you bought **travel insurance**, you may get:

* Refunds for cancellations due to emergencies
* Coverage for missed flights
* Medical or weather-related delays

Always check your insurance terms.

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## **20. Canceling Group or Family Bookings**

For bookings with **multiple passengers**:

* You may cancel one person without canceling the whole booking
* Call Volaris to assist
* Refunds may differ per person based on their fare

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## **21. Canceling Tickets from Third-Party Websites**

If you booked your flight through:

* Expedia
* Kayak
* MakeMyTrip
* Any travel agent

Then you must cancel your ticket through **that platform**, not Volaris.

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## **22. Tips to Avoid Extra Cancellation Charges**

* Choose **Flex Fare** if you may change or cancel
* Cancel **within 24 hours** of booking
* Set reminders for travel credit expiry
* Always read **fare rules** before booking
* Keep all emails and receipts

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## **23. Contact Information for Help**

Here’s how to get help from Volaris:

* **Website:** [www.volaris.com](https://www.volaris.com)
* **Live Chat:** Available on website
* **Call Center (USA):** 1-855-865-2747
* **Social Media:**

  * Twitter: @flyvolaris
  * Facebook: Volaris

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## **24. Frequently Asked Questions**

### Q1. Can I cancel my Volaris flight online?

Yes, through the website or app using your reservation code.

### Q2. Will I get a refund?

Only if you cancel within 24 hours or have a flexible fare.

### Q3. How long does a refund take?

Usually 7–14 business days for card refunds.

### Q4. What is a travel credit?

It’s like a gift card to use for future Volaris bookings.

### Q5. What if my flight is delayed or canceled by Volaris?

You can get a refund, credit, or free rebooking.

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## **25. Final Thoughts and Advice**

Canceling a flight with Volaris doesn’t have to be difficult. The key is to **know your fare type**, **cancel early**, and **use the right cancellation method**. While the airline has strict policies (as do most low-cost carriers), understanding them helps you avoid surprises.

Always read the cancellation policy before you book. And if you think your plans may change, consider paying a bit more for a **Flex or Plus fare**—it could save you money in the long run.
