# 1-866-203-7571 7 Common Brother Printer Errors and Fixes | Printer Tales

**Call Printer Tales at 1-866-203-7571**

Brother printers are known for their reliability, speed, and print quality. Whether you’re using a Brother inkjet for home use or a laser printer for your office, these machines usually perform very well. However, like all technology, Brother printers are not immune to errors. From paper jams to offline issues and toner problems, users often face common errors that interrupt workflow and productivity.

In this in-depth guide, we’ll explore **7 common Brother printer errors and how to fix them**. We’ll also explain why these problems occur and what you can do to prevent them in the future. If you ever feel stuck, professional assistance is just a call away at **Printer Tales – 1-866-203-7571**.

**Call Printer Tales at 1-866-203-7571**

## 1. Brother Printer Offline Error

### What Is the Problem?

One of the most frequent complaints from Brother printer users is the “Printer Offline” error. This usually happens when your computer can’t communicate with the printer. Even though your printer is powered on, your system shows it as unavailable or offline.

### Common Causes

* Loose or disconnected USB/Wi-Fi connection
* Network configuration issues
* Printer set to “Use Printer Offline” mode
* Corrupt or outdated printer drivers
* Windows or macOS update conflicts

### How to Fix Brother Printer Offline Error

**Step 1: Check Connections**
Make sure your printer is properly connected. If you’re using USB, try a different cable or port. For wireless printers, ensure your printer is connected to the same Wi-Fi network as your computer.

**Step 2: Set Printer as Default**
On Windows:

1. Go to **Control Panel → Devices and Printers**
2. Right-click your Brother printer
3. Select **Set as Default Printer**

**Step 3: Disable “Use Printer Offline”**

1. Open **Devices and Printers**
2. Right-click your Brother printer → See what’s printing
3. Click **Printer** in the top menu
4. Uncheck **Use Printer Offline**

**Step 4: Restart Printer Spooler Service**

1. Press **Windows + R**, type `services.msc`
2. Find **Print Spooler**
3. Restart the service

**Step 5: Reinstall Drivers**
Download the latest Brother printer drivers from Brother’s official website.

👉 If the problem continues, call **Printer Tales at 1-866-203-7571** for quick support.

**Call Printer Tales at 1-866-203-7571**

## 2. Paper Jam Error in Brother Printer

### What Is the Problem?

A paper jam occurs when paper gets stuck inside the printer. Brother printers will display an error message like “Paper Jam,” “Jam Inside,” or “Rear Jam.”

### Common Causes

* Using wrinkled or damp paper
* Overfilling the paper tray
* Incorrect paper size settings
* Dust and debris inside the printer
* Worn-out rollers

### How to Fix Brother Printer Paper Jam

**Step 1: Turn Off the Printer**
Always power off the printer before removing jammed paper.

**Step 2: Open All Access Panels**
Check:

* Front cover
* Rear cover
* Paper tray
* Duplex unit (if applicable)

**Step 3: Gently Remove Jammed Paper**
Pull paper slowly in the direction of the paper path. Do not yank it out.

**Step 4: Check for Torn Pieces**
Small bits of paper can cause repeated jams. Remove everything carefully.

**Step 5: Clean the Rollers**
Use a lint-free cloth slightly dampened with water to clean paper rollers.

**Step 6: Reload Paper Correctly**
Fan the paper before loading and don’t exceed the tray limit.

**Call Printer Tales at 1-866-203-7571**

## 3. Brother Printer Not Printing

### What Is the Problem?

Your Brother printer is powered on but won’t print anything. Jobs get stuck in the queue or disappear without printing.

### Common Causes

* Empty or low toner/ink
* Print jobs stuck in the queue
* Corrupt driver files
* Wrong printer selected
* Network problems

### How to Fix Brother Printer Not Printing

**Step 1: Check Ink/Toner Levels**
Replace low or empty cartridges.

**Step 2: Clear Print Queue**

1. Go to **Devices and Printers**
2. Right-click your Brother printer → See what’s printing
3. Cancel all documents

**Step 3: Restart Printer and Computer**

**Step 4: Reinstall Printer Drivers**

**Step 5: Check Network Connection**

**Call Printer Tales at 1-866-203-7571**

## 4. Brother Printer Toner Low or Replace Toner Error

### What Is the Problem?

Your Brother printer displays “Toner Low” or “Replace Toner” even after replacing the cartridge.

### Common Causes

* Toner counter not reset
* Non-genuine toner installed
* Dirty toner sensor
* Firmware glitch

### How to Fix Brother Toner Error

**Step 1: Reset Toner Counter (Model-Specific)**
Many Brother laser printers allow manual reset via control panel.

Example (varies by model):

1. Open the front cover
2. Press and hold **Clear/Back**
3. Select toner type
4. Confirm reset

**Step 2: Reinstall Toner Cartridge**

**Step 3: Clean the Toner Sensor**

**Step 4: Update Firmware**

**Call Printer Tales at 1-866-203-7571**

## 5. Brother Printer Wi-Fi Connection Error

### What Is the Problem?

Your Brother printer can’t connect to Wi-Fi or keeps disconnecting.

### Common Causes

* Weak signal
* Incorrect network password
* Router issues
* Outdated firmware
* IP conflicts

### How to Fix Brother Wi-Fi Error

**Step 1: Restart Router and Printer**

**Step 2: Reconnect Printer to Wi-Fi**
Use the printer’s control panel to run Wireless Setup Wizard.

**Step 3: Place Printer Closer to Router**

**Step 4: Update Printer Firmware**

**Step 5: Assign a Static IP**

**Call Printer Tales at 1-866-203-7571**

## 6. Brother Printer Drum Error

### What Is the Problem?

The display says “Replace Drum” or “Drum End Soon.”

### Common Causes

* Drum unit reached its page limit
* Drum counter not reset
* Dirty drum surface

### How to Fix Brother Drum Error

**Step 1: Reset Drum Counter**

1. Open the front cover
2. Press **OK**
3. Select **Drum Reset**

**Step 2: Clean the Drum Unit**

**Step 3: Replace Drum if Needed**

**Call Printer Tales at 1-866-203-7571**

## 7. Brother Printer Error State / General Error

### What Is the Problem?

Your system says “Printer in Error State” and won’t respond.

### Common Causes

* Hardware issues
* Driver conflicts
* Port misconfiguration
* Pending updates

### How to Fix Brother Printer in Error State

**Step 1: Restart Printer and PC**

**Step 2: Check USB/Wi-Fi Connection**

**Step 3: Run Printer Troubleshooter**

**Step 4: Reinstall Drivers**

**Call Printer Tales at 1-866-203-7571**

## Tips to Prevent Brother Printer Errors

* Use genuine Brother ink and toner
* Keep your printer clean
* Update drivers and firmware regularly
* Use high-quality paper
* Turn off the printer properly

**Call Printer Tales at 1-866-203-7571**

## When to Call Printer Tales

If you’ve tried all fixes and your Brother printer still isn’t working, don’t waste time. Let professionals handle it.

📞 **Call Printer Tales at 1-866-203-7571**
✔ Fast troubleshooting
✔ Certified printer experts
✔ Support for all Brother models
✔ Affordable solutions

### Conclusion

Brother printers are built to last, but errors can still happen. The good news is that most problems are easy to fix with the right steps. Whether it’s a paper jam, offline issue, toner error, or Wi-Fi problem, this guide gives you everything you need to get back to printing smoothly.

For immediate assistance and expert guidance, remember:
**Printer Tales – 1-866-203-7571**