# 1-866-203-7571 Fix the ‘HP Officejet 5255 Not Printing’ Issue
**Call Printer Support at 1-866-203-7571**
The HP OfficeJet 5255 is a reliable all-in-one inkjet printer known for its wireless printing, scanning, copying, and faxing features. However, like any device, it can sometimes run into issues—one of the most common being **“not printing”**.
If your HP OfficeJet 5255 turns on, shows no errors, but simply won’t print documents, you’re not alone. The problem can be caused by something as simple as an empty ink cartridge or as complex as a corrupted printer driver or network conflict.
In this detailed guide, you’ll learn:
* Why your HP OfficeJet 5255 is not printing
* How to diagnose the problem
* Step-by-step solutions for Windows, macOS, and wireless users
* Preventive tips to avoid future printing issues
And if you’d rather talk to a professional, call **1-866-203-7571** for fast printer support.
**Call Printer Support at 1-866-203-7571**
## Common Reasons Why HP OfficeJet 5255 Is Not Printing
Before fixing the problem, it helps to understand what might be causing it:
1. Printer is offline or paused
2. Ink cartridges are empty, dried, or not recognized
3. Paper jam or paper feed problem
4. Corrupted or outdated printer drivers
5. Print queue stuck with pending jobs
6. Wireless connection issues
7. Wrong printer set as default
8. Firmware problems
9. Firewall or antivirus blocking communication
Let’s go through each solution step by step.
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## Step 1: Check Basic Printer Status
### 1.1 Make Sure the Printer Is Powered On
* Check that the printer’s display screen is lit.
* If it’s off, press the **Power** button.
* If it doesn’t turn on, try another power outlet.
### 1.2 Look for Error Messages
Check the touchscreen on your HP OfficeJet 5255. Look for:
* Paper jam alerts
* Ink warnings
* Door open messages
Resolve any visible error first before moving on.
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## Step 2: Restart the Printer and Computer
This clears temporary glitches.
### Restart the Printer
1. Turn off the printer.
2. Unplug the power cord from the back.
3. Wait 60 seconds.
4. Plug it back in and turn it on.
### Restart Your Computer
* Close all applications.
* Restart your system.
* Try printing again.
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## Step 3: Check Ink Cartridges
Even if your printer turns on, it won’t print without working cartridges.
### 3.1 Check Ink Levels
1. On the printer screen, tap the **Ink** icon.
2. See if any cartridge is empty or low.
### 3.2 Reseat the Cartridges
1. Open the ink cartridge access door.
2. Remove both cartridges.
3. Reinsert them firmly until they click into place.
### 3.3 Clean the Cartridge Contacts
* Use a lint-free cloth lightly dampened with distilled water.
* Wipe the copper contacts gently.
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## Step 4: Check for Paper Jams
A small piece of paper stuck inside can stop printing.
1. Turn off the printer.
2. Open the rear access door.
3. Remove any jammed paper carefully.
4. Check the input tray and output tray.
5. Close all doors securely.
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## Step 5: Set HP OfficeJet 5255 as Default Printer
If another printer is set as default, your jobs may go elsewhere.
### On Windows
1. Press **Windows + R**, type `control printers`, press Enter.
2. Right-click **HP OfficeJet 5255**.
3. Select **Set as default printer**.
### On macOS
1. Go to **System Settings > Printers & Scanners**.
2. Choose your HP printer.
3. Set it as the default.
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## Step 6: Clear the Print Queue
A stuck job can block all others.
### On Windows
1. Open **Devices and Printers**.
2. Right-click HP OfficeJet 5255 > **See what’s printing**.
3. Click **Printer > Cancel All Documents**.
### On Mac
1. Open **Printers & Scanners**.
2. Select your printer.
3. Click **Open Print Queue** > **Clear Jobs**.
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## Step 7: Check Offline or Paused Status
### On Windows
1. Go to **Devices and Printers**.
2. Right-click HP OfficeJet 5255.
3. Uncheck:
* **Use Printer Offline**
* **Pause Printing**
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## Step 8: Verify Wireless Connection
If you’re printing over Wi-Fi, connection issues are very common.
### 8.1 Check Network Status on Printer
* On the printer touchscreen, tap the **Wireless** icon.
* Make sure it’s connected to your Wi-Fi network.
### 8.2 Reconnect the Printer to Wi-Fi
1. On the printer:
* Go to **Settings > Network Setup > Wireless Setup Wizard**
2. Select your Wi-Fi network.
3. Enter the correct password.
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## Step 9: Update or Reinstall Printer Drivers
Outdated or corrupted drivers are a major cause of printing failures.
### On Windows
1. Press **Windows + X > Device Manager**
2. Expand **Print Queues**
3. Right-click HP OfficeJet 5255 > **Uninstall Device**
4. Restart your PC
5. Download the latest driver from HP’s website
6. Install it
### On macOS
1. Go to **Printers & Scanners**
2. Select HP OfficeJet 5255
3. Click **Remove Printer**
4. Restart your Mac
5. Add the printer again
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## Step 10: Update Printer Firmware
Outdated firmware can cause communication problems.
1. On the printer touchscreen:
* Go to **Setup > Printer Maintenance > Update Firmware**
2. Follow the on-screen instructions.
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## Step 11: Disable Firewall/Antivirus Temporarily
Sometimes security software blocks printer communication.
* Temporarily disable your antivirus/firewall.
* Try printing.
* If it works, add your printer as an exception.
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## Step 12: Run HP Print and Scan Doctor (Windows)
HP offers a free diagnostic tool.
1. Download **HP Print and Scan Doctor**
2. Run the program
3. Let it fix any detected issues automatically
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## Step 13: Check Print Settings in Your App
Sometimes the problem isn’t the printer—it’s the application.
* Make sure:
* Correct printer is selected
* Paper size is correct
* Color/black mode matches your cartridges
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## Step 14: Perform a Printer Reset
### Semi-Full Reset
1. Turn on the printer.
2. Unplug the power cord.
3. Wait 60 seconds.
4. Plug it back in and turn it on.
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## Step 15: Test Print a Diagnostic Page
1. On the printer screen:
* Go to **Settings > Reports > Print Quality Report**
2. If the page prints, your hardware is working.
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## When to Call for Help
If you’ve tried all the steps and your **HP OfficeJet 5255 still won’t print**, it’s time to speak to a professional.
📞 **Call Printer Support at 1-866-203-7571**
They can help with:
* Driver conflicts
* Network configuration
* Firmware corruption
* Advanced hardware issues
**Call Printer Support at 1-866-203-7571**
## Preventive Tips to Avoid Future Printing Problems
1. Keep printer firmware updated
2. Use genuine HP ink cartridges
3. Print at least once a week to prevent ink from drying
4. Keep your printer connected to a stable Wi-Fi network
5. Clean cartridges periodically
**Call Printer Support at 1-866-203-7571**
## Conclusion
The **HP OfficeJet 5255 Not Printing** issue can usually be fixed with simple troubleshooting steps like checking ink, clearing the print queue, reinstalling drivers, or fixing Wi-Fi connections. In most cases, the problem isn’t serious—it just needs the right fix at the right time.
If you’re stuck or want fast, expert help, don’t hesitate to call:
**Call Printer Support at 1-866-203-7571**
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