# 1-866-203-7571 How to Fix HP Officejet Pro Not Printing?
**Call for Help: 1-866-203-7571**
HP OfficeJet Pro printers are popular for home offices and small businesses because they offer fast printing, scanning, copying, and faxing in one compact machine. However, like any technology, they can sometimes refuse to print—right when you need them the most.
If your **HP OfficeJet Pro is not printing**, don’t panic. In most cases, the issue is caused by simple problems like connectivity errors, outdated drivers, clogged printheads, or incorrect settings. This step-by-step guide will walk you through all the possible causes and solutions so you can get your printer working again quickly.
If you prefer expert assistance at any point, you can call **1-866-203-7571** for professional support.
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## 1. Understand the Problem: What Does “Not Printing” Mean?
Before fixing anything, it’s important to identify *how* your HP OfficeJet Pro is failing. Common symptoms include:
* Printer shows “Offline” on your computer
* Print jobs stuck in the queue
* Printer powers on but doesn’t respond
* Blank pages coming out
* Error messages on the printer screen
* Wireless printer not detected
Each symptom points to a slightly different cause, so keep that in mind as you troubleshoot.
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## 2. Basic Checks (Start Here)
Always begin with simple checks. Many printing problems are caused by small oversights.
### ✔ Check Power and Cables
* Make sure the printer is turned **ON**
* Ensure the power cable is securely connected
* If using USB, unplug and reconnect it
* Try another USB port if available
### ✔ Check Paper and Ink
* Confirm paper is loaded correctly in the tray
* Ensure the paper guides aren’t too tight
* Make sure ink cartridges are installed properly
* Replace any empty or expired cartridges
### ✔ Restart Everything
1. Turn off the printer
2. Unplug it from the power outlet
3. Shut down your computer
4. Wait 60 seconds
5. Plug everything back in and turn it on
This clears temporary memory glitches that often block print jobs.
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## 3. Check Printer Status (Online / Offline)
Sometimes the printer is working fine, but your computer thinks it’s offline.
### On Windows:
1. Go to **Control Panel → Devices and Printers**
2. Right-click your HP OfficeJet Pro
3. Click **See what’s printing**
4. Select **Printer** menu
5. Uncheck **Use Printer Offline**
### On macOS:
1. Go to **System Settings → Printers & Scanners**
2. Select your HP printer
3. If it says “Offline,” remove and re-add the printer
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## 4. Clear the Print Queue
If documents are stuck in the queue, nothing new will print.
### Windows:
1. Open **Devices and Printers**
2. Right-click your HP OfficeJet Pro
3. Click **See what’s printing**
4. Cancel all documents
5. Restart the Print Spooler service
### macOS:
1. Open **Printers & Scanners**
2. Select your printer
3. Click **Open Print Queue**
4. Cancel all jobs
Then try printing a test page.
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## 5. Check Your Internet / Wi-Fi Connection
If your OfficeJet Pro is wireless, connectivity issues are very common.
### Fix Wireless Issues:
* Make sure the printer and computer are on the **same Wi-Fi network**
* Restart your router
* Move the printer closer to the router
* Avoid using guest networks
### Reconnect Printer to Wi-Fi:
1. On the printer screen, go to **Settings → Network → Wireless Setup Wizard**
2. Choose your Wi-Fi network
3. Enter the password carefully
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## 6. Update or Reinstall Printer Drivers
Outdated or corrupted drivers are one of the top reasons HP printers stop printing.
### On Windows:
1. Press **Windows + X → Device Manager**
2. Expand **Printers**
3. Right-click your HP OfficeJet Pro → **Update Driver**
4. Choose **Search automatically**
### On macOS:
* macOS usually updates drivers automatically
* If not, remove and re-add the printer
### Full Reinstall:
1. Remove the printer from your system
2. Restart your computer
3. Download fresh drivers from HP
4. Reinstall the printer
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## 7. Check Ink Cartridge & Printhead Issues
### Common Ink Problems:
* Empty cartridges
* Fake or incompatible cartridges
* Clogged printheads
### Fix Printhead Problems:
1. Open **HP Printer Assistant**
2. Go to **Tools → Clean Printhead**
3. Run the cleaning process 2–3 times if needed
If prints are blank or faded, this step is crucial.
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## 8. Run HP Print and Scan Doctor (Windows)
HP provides a free tool that automatically detects and fixes printer problems.
Steps:
1. Download **HP Print and Scan Doctor**
2. Run the program
3. Select your printer
4. Click **Fix Printing**
This tool resolves:
* Offline issues
* Driver conflicts
* Spooler errors
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## 9. Set HP OfficeJet Pro as Default Printer
Sometimes your system sends jobs to the wrong printer.
### Windows:
1. Go to **Devices and Printers**
2. Right-click HP OfficeJet Pro
3. Click **Set as Default Printer**
### macOS:
1. Go to **Printers & Scanners**
2. Choose HP printer as default
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## 10. Check Firewall / Antivirus Settings
Security software can block communication between your computer and printer.
Fix:
* Temporarily disable firewall
* Try printing
* If it works, add your printer as an exception
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## 11. Perform a Hard Reset on HP OfficeJet Pro
This resets internal memory and resolves hidden glitches.
Steps:
1. Turn on the printer
2. Unplug the power cable from the back
3. Unplug from wall outlet
4. Wait 2 minutes
5. Plug it back in and turn it on
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## 12. Update Printer Firmware
Outdated firmware can cause compatibility problems.
Steps:
1. Open **HP Smart App**
2. Go to **Printer Settings → Advanced Settings**
3. Check for Firmware Updates
4. Install if available
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## 13. Try Printing a Test Page
After applying fixes:
### Windows:
1. Devices and Printers
2. Right-click HP OfficeJet Pro
3. Click **Printer Properties → Print Test Page**
### macOS:
1. Printers & Scanners
2. Select printer
3. Click **Print Test Page**
If it prints correctly, your issue is resolved.
**Call for Help: 1-866-203-7571**
## 14. When to Call HP OfficeJet Pro Support
If your printer still isn’t printing after trying all these steps, it’s time to get professional help.
Call **📞 1-866-203-7571** for:
* Driver installation issues
* Wireless setup problems
* Ink & printhead errors
* Advanced troubleshooting
**Call for Help: 1-866-203-7571**
## 15. Prevent Future Printing Problems
To avoid this issue again:
✔ Keep drivers updated
✔ Use genuine HP ink
✔ Print at least once a week
✔ Keep printer firmware updated
✔ Don’t overload the paper tray
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## Conclusion
When your **HP OfficeJet Pro is not printing**, the cause is usually simple—offline status, driver problems, Wi-Fi issues, or clogged printheads. By following this guide step by step, you can fix most problems yourself without needing a technician.
If you want fast, expert help anytime, don’t hesitate to call:
**📞 1-866-203-7571**
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