# 1-866-203-7571 How to Fix Brother HL L2370DW Paper Jam Issue? | Printer Tales
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**Dealing with paper jams on your Brother HL-L2370DW can be frustrating**, especially when you’re under a deadline or in the middle of an important task. Whether you’re a home user, small business owner, or IT support staff, this guide will help you understand **why paper jams occur**, how to fix them properly, and how to prevent them in the future.
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## **Table of Contents**
1. Introduction
2. Why Paper Jams Happen
3. Safety First: Before You Begin
4. Step-by-Step Paper Jam Fix
* Checking the Front Cover
* Clearing Rear Jam
* Paper Tray Inspection
* Duplex Unit (if applicable)
5. Common Paper Jam Locations
6. Tools You Might Need
7. Tips for Removing Jammed Paper Without Damage
8. Preventing Future Paper Jams
9. Troubleshooting Beyond Paper Jams
10. When to Call Support
11. Conclusion
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## **1. Introduction**
The **Brother HL-L2370DW** is a reliable monochrome laser printer known for fast performance and compact design. However, like any printer, it can sometimes experience paper jams.
In this guide, you’ll learn:
✅ Simple, clear instructions
✅ Pictures in your mind (no technical jargon)
✅ How to fix the jam **quickly and safely**
✅ Best prevention tips to avoid future jams
This guide is written for **beginners and advanced users alike**.
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## **2. Why Paper Jams Happen**
Paper jams can occur for several reasons. Understanding the cause helps you prevent them:
### **Common Causes**
✔ Paper misalignment
✔ Dirty or worn rollers
✔ Wrong paper type or size
✔ Humid or curled paper
✔ Loose paper in the tray
✔ Debris inside the printer
Each of these issues affects how smoothly paper travels from the tray through the printer mechanisms.
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## **3. Safety First: Before You Begin**
Before you open your Brother HL-L2370DW and start pulling paper out, follow these steps:
### **Step-by-Step Safety**
🔹 Turn off the printer
🔹 Unplug the power cord
🔹 Allow the printer to cool (if it was recently printing)
🔹 Do NOT use sharp objects (e.g., scissors or screwdrivers) inside the printer
💡 Removing paper incorrectly can damage interior parts and void warranties.
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## **4. Step-by-Step Paper Jam Fix**
Let’s walk through the most common locations where paper jams occur in the Brother HL-L2370DW.
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### **A. Clearing Paper Jam from the Front**
1. **Open the front cover** gently
2. Remove the toner cartridge and drum unit together
3. Check for any torn paper inside
4. Pull out jammed paper slowly and steadily
5. Reinstall drum and toner cartridge
⚠ **Always pull paper in the direction it would normally travel** — do not yank backward.
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### **B. Clearing Paper Jam from the Rear**
1. **Open the back cover**
2. If your model has a rear access panel, gently open it
3. Look for any stuck paper
4. Pull the paper out slowly
5. Close the cover firmly until it clicks
Rear jams often occur when the paper doesn’t feed straight.
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### **C. Removing Paper Jam from the Paper Tray**
1. Slide the paper tray out
2. Remove any loose paper
3. Check the bottom of the tray for any stuck sheets
4. Fan your paper stack before placing it back
5. Adjust the paper guides so they touch the paper edges
🚫 Do not push the tray back in unevenly — this can cause another jam.
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### **D. The Duplex Unit Jam (if used)**
Even though HL-L2370DW is a single-side printer by default, users who add optional duplex accessories should check:
1. Remove the duplex unit carefully
2. Look for jammed paper
3. Clear gently from both directions
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## **5. Common Paper Jam Locations**
Below are the spots where paper is most likely to get jammed:
✔ Paper input tray
✔ Under the toner & drum area
✔ Rear output area
✔ Inside the printer path
Understanding these locations helps you find jams quicker.
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## **6. Tools You Might Need**
Although most jams can be cleared by hand, a few tools may help:
🔹 Lint-free gloves
🔹 Soft cloth or compressed air (for cleaning rollers)
🔹 Flashlight (to inspect deeper areas)
📌 **Do not use tape or liquids inside the printer.**
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## **7. Tips for Removing Jammed Paper Without Damage**
When removing paper:
🔸 **Pull slowly in the direction of paper flow**
🔸 Avoid tugging at a corner
🔸 Don’t push paper deeper into the machine
🔸 Check for tiny scraps left behind
Removing paper the wrong way can tear the sheet and leave pieces behind — the leading cause of repeat jams.
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## **8. Preventing Future Paper Jams**
Once you’ve cleared the jam, here’s how to prevent it:
### **Best Practices**
✔ Use quality, recommended paper
✔ Fan pages before loading
✔ Don’t overfill the tray
✔ Keep the tray guides snug
✔ Clean rollers regularly
Humidity, bent paper, and dusty rollers are common preventable causes.
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## **9. Troubleshooting Beyond Paper Jams**
Even after clearing a jam, your printer might still display an error. Try:
### **Printer Reset**
1. Turn off
2. Unplug for 60 seconds
3. Plug back in and power on
### **Roller Cleaning**
Use a lint-free cloth lightly dampened with water to wipe rollers (once cooled down).
### **Firmware Update**
Check Brother’s official support site for updates — outdated firmware can cause feeding errors.
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## **10. When to Call Support**
If your printer still jams even after following all steps:
☎ **Printer Tales Support: 1-866-203-7571**
Our technicians can help you:
✔ Diagnose recurring jams
✔ Provide remote guidance
✔ Advise on parts replacement
✔ Schedule professional service
Print issues can sometimes be caused by:
📍 Worn rollers
📍 Sensor problems
📍 Internal hardware misalignment
A trained specialist can pinpoint these quickly.
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## **11. Conclusion**
Paper jams can be irritating, but with the right steps, you can fix them quickly and confidently. The **Brother HL-L2370DW** is a sturdy printer — most jams are easily resolved by checking the usual spots, removing paper carefully, and ensuring proper paper handling.
➡ **Most important tips:**
* **Always turn off and unplug first**
* **Pull paper gently**
* **Inspect every likely jam spot**
* **Prevent future issues with good paper and regular checks**
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