# 1-866-203-7571 How to Fix Brother Printer Offline on Mac? | Printer Tales
**Printer Tales at 1-866-203-7571**
Brother printers are known for reliability, but Mac users sometimes face a frustrating issue: the printer suddenly shows as *Offline*. When this happens, print jobs pile up, nothing prints, and productivity comes to a halt. If you’re seeing the “Brother Printer Offline” message on your Mac, don’t worry—you’re not alone, and the problem is usually easy to fix with the right steps.
In this detailed guide, you’ll learn **why your Brother printer goes offline on Mac and how to fix it step by step**. Whether you’re using macOS Ventura, Monterey, Sonoma, or an older version, these solutions apply to most Brother inkjet and laser printers.
If you ever need live help, you can also contact **Printer Tales at 1-866-203-7571** for expert support.
**Printer Tales at 1-866-203-7571**
## Table of Contents
1. What Does “Printer Offline” Mean on Mac?
2. Common Reasons Brother Printer Goes Offline on Mac
3. Basic Checks Before Troubleshooting
4. Method 1: Restart Your Mac and Brother Printer
5. Method 2: Check Printer Status in macOS
6. Method 3: Set Brother Printer as Default on Mac
7. Method 4: Reset the Printing System on Mac
8. Method 5: Reinstall Brother Printer Drivers on Mac
9. Method 6: Check Wi-Fi and Network Connection
10. Method 7: Use the Correct Brother Printer Port
11. Method 8: Disable “Use Printer Offline” Option
12. Method 9: Update macOS and Brother Firmware
13. Method 10: Fix Offline Brother Printer via USB
14. How to Prevent Brother Printer Offline Issues on Mac
15. When to Call Brother Printer Support
16. Conclusion
**Printer Tales at 1-866-203-7571**
## 1. What Does “Printer Offline” Mean on Mac?
When your Brother printer shows **Offline** on Mac, it means macOS cannot communicate with the printer. Even though the printer is powered on, connected to Wi-Fi or USB, and has paper and ink/toner, your Mac thinks it’s unavailable.
In short:
✔ Printer is ON
✖ Mac can’t “see” or talk to it
This is usually caused by:
* Network problems
* Driver issues
* macOS settings
* Port mismatches
* Corrupt print system
**Printer Tales at 1-866-203-7571**
## 2. Common Reasons Brother Printer Goes Offline on Mac
Here are the most common causes behind the Brother printer offline problem on Mac:
* ❌ Weak or unstable Wi-Fi connection
* ❌ Mac and printer on different networks
* ❌ Outdated or corrupted printer drivers
* ❌ Wrong printer port selected
* ❌ Print queue stuck with old jobs
* ❌ macOS update conflict
* ❌ Power or sleep mode issues
* ❌ Firewall blocking the printer
Knowing these causes helps you apply the right fix instead of guessing.
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## 3. Basic Checks Before Troubleshooting
Before diving into advanced steps, always start with these simple checks:
✔ Make sure the Brother printer is **powered ON**
✔ Check that the printer display shows **Ready**
✔ Confirm there are **no error lights or messages**
✔ Ensure there is **paper and ink/toner**
✔ Make sure your Mac is **connected to the same Wi-Fi network** as the printer
If everything looks fine and the printer still shows offline, move on to the methods below.
**Printer Tales at 1-866-203-7571**
## 4. Method 1: Restart Your Mac and Brother Printer
A simple restart can fix many connection glitches.
### Steps:
1. Turn **off your Brother printer**.
2. Shut down your **Mac**.
3. Unplug the printer power cord.
4. Wait **60 seconds**.
5. Plug the printer back in and turn it ON.
6. Turn your Mac back ON.
After restarting, go to:
**Apple Menu → System Settings → Printers & Scanners**
Check if your Brother printer now shows as **Online**.
**Printer Tales at 1-866-203-7571**
## 5. Method 2: Check Printer Status in macOS
Sometimes macOS marks the printer as offline even when it’s not.
### Steps:
1. Click the **Apple menu** → **System Settings** (or System Preferences).
2. Select **Printers & Scanners**.
3. Choose your **Brother printer** from the list.
4. Look at the status.
If it says **Offline**, try:
* Removing and re-adding the printer (see Method 7).
* Clearing the print queue (see Method 11).
**Printer Tales at 1-866-203-7571**
## 6. Method 3: Set Brother Printer as Default on Mac
If your Mac is trying to send jobs to another printer, your Brother printer may appear offline.
### Steps:
1. Go to **System Settings → Printers & Scanners**.
2. Right-click (or Control-click) your Brother printer.
3. Select **Set as Default Printer**.
Now try printing again.
**Printer Tales at 1-866-203-7571**
## 7. Method 4: Reset the Printing System on Mac
Resetting the printing system removes all printers and fixes hidden corruption.
⚠️ Note: This deletes all printers and queues. You’ll need to re-add them.
### Steps:
1. Go to **System Settings → Printers & Scanners**.
2. Right-click anywhere in the printer list.
3. Select **Reset Printing System**.
4. Enter your Mac password if asked.
5. Click **OK**.
After reset:
* Click **Add Printer (+)**.
* Re-add your Brother printer.
This method solves many stubborn offline issues.
**Printer Tales at 1-866-203-7571**
## 8. Method 5: Reinstall Brother Printer Drivers on Mac
Outdated or corrupted drivers are a major reason for Brother printer offline on Mac.
### Steps:
1. Remove the printer from **Printers & Scanners**.
2. Visit the **Brother official support website**.
3. Enter your printer model.
4. Download the **latest macOS driver**.
5. Install the driver.
6. Add the printer again.
Make sure the driver matches your macOS version (Ventura, Sonoma, etc.).
**Printer Tales at 1-866-203-7571**
## 9. Method 6: Check Wi-Fi and Network Connection
For wireless Brother printers:
✔ Printer and Mac must be on the **same Wi-Fi network**
✔ Avoid guest networks
✔ Check signal strength
### Steps:
1. Print a **Network Configuration Page** from the printer.
2. Check the IP address.
3. On Mac, go to **System Settings → Wi-Fi**.
4. Make sure you’re on the same network.
If not:
* Reconnect the printer to Wi-Fi using the printer’s control panel.
**Printer Tales at 1-866-203-7571**
## 10. Method 7: Use the Correct Brother Printer Port
Wrong ports cause offline errors.
### Steps:
1. Go to **Printers & Scanners**.
2. Select your Brother printer.
3. Click **Options & Supplies** → **Utility** → **Open Printer Utility**.
4. Make sure the port uses **Bonjour / IP** (not USB if wireless).
If incorrect:
* Remove and re-add the printer using **Add Printer → IP or Default**.
**Printer Tales at 1-866-203-7571**
## 11. Method 8: Disable “Use Printer Offline” Option
Sometimes macOS enables offline mode accidentally.
### Steps:
1. Open **Printers & Scanners**.
2. Select your Brother printer.
3. Open the print queue.
4. From the menu, uncheck **Use Printer Offline**.
Now send a test print.
**Printer Tales at 1-866-203-7571**
## 12. Method 9: Update macOS and Brother Firmware
Outdated software can break communication.
### Update macOS:
1. Go to **System Settings → General → Software Update**.
2. Install available updates.
### Update Brother Firmware:
1. Visit Brother support.
2. Download firmware update tool.
3. Follow on-screen instructions.
**Printer Tales at 1-866-203-7571**
## 13. Method 10: Fix Offline Brother Printer via USB
If using USB:
✔ Try a different USB cable
✔ Try a different USB port
✔ Avoid USB hubs
Then:
1. Remove the printer.
2. Reconnect via USB.
3. Add printer again in **Printers & Scanners**.
**Printer Tales at 1-866-203-7571**
## 14. How to Prevent Brother Printer Offline Issues on Mac
To avoid future problems:
✔ Keep macOS updated
✔ Update Brother drivers regularly
✔ Use a stable Wi-Fi connection
✔ Avoid changing networks often
✔ Restart printer weekly
✔ Keep firmware updated
**Printer Tales at 1-866-203-7571**
## 15. When to Call Brother Printer Support
If your Brother printer still shows offline after trying all methods:
📞 Call **Printer Tales Support: 1-866-203-7571**
Their experts can:
* Diagnose network problems
* Fix driver issues
* Reconfigure your printer remotely
* Get your Brother printer online fast
**Printer Tales at 1-866-203-7571**
## 16. Conclusion
Seeing your **Brother printer offline on Mac** can be frustrating, especially when you need to print something urgently. But in most cases, the issue is caused by network glitches, outdated drivers, or macOS settings—and all of them are fixable.
By following the steps in this guide:
* Restarting devices
* Resetting the printing system
* Reinstalling drivers
* Checking Wi-Fi and ports
…you can bring your Brother printer back online and printing smoothly again.
If you don’t want to troubleshoot alone, just call **Printer Tales at 1-866-203-7571** and get expert help in minutes.
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