# HP 8125e Will Not Print Bank Statements (PDF) – Stuck in Queue on Windows 11
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If your HP OfficeJet 8125e refuses to print bank statements or PDFs, gets stuck in the print queue, and won’t delete unless you restart your computer, you’re not alone. This issue is becoming increasingly common on Windows 11, especially with secure PDFs like bank statements.

What makes it more frustrating is that:

Word documents print fine

The printer may print once, then fail again

Even HP support agents often can’t permanently fix it

Jobs stay stuck in the queue and refuse to cancel

Let’s break down why this happens and the real fixes that actually work.
## The Core Problem (What’s Really Going On)

This is not a hardware issue and usually not your laptop (even if it’s an ASUS ZenBook). The problem is caused by a combination of three things:

Windows 11 print spooler bugs

HP Smart / HP Universal drivers

Secure or encrypted PDFs (bank statements)

Bank PDFs are often:

Encrypted

Protected from editing

Rendered differently than normal PDFs

Windows 11 struggles to process these PDFs correctly through HP’s newer drivers, causing print jobs to freeze in the queue.
## Why the Print Job Won’t Delete

When you try to cancel the print job and it won’t delete, that means:

The Print Spooler service is locked

The job is corrupted

Windows can’t release it without a restart

That’s why rebooting temporarily fixes it — but only once.
## FIX 1: Print as Image (Most Reliable Fix)

This is the #1 working solution for bank PDFs.

Steps:

Open the bank statement PDF

Press Ctrl + P

Click Advanced

Enable Print as Image

Print

✅ This bypasses PDF encryption issues
❌ Slightly slower printing (but it works every time)
## FIX 2: Remove HP Smart & Install Basic Driver Only

HP Smart often causes conflicts on Windows 11.

Steps:

Uninstall HP Smart

Go to Settings > Bluetooth & Devices > Printers

Remove HP OfficeJet 8125e

Restart computer

Re-add printer using Windows default driver (not HP Smart)

Many users report this immediately stops the queue-freeze problem.
## FIX 3: Change the PDF Viewer (Very Important)

Do NOT use your bank’s built-in PDF viewer.

Instead try:

Microsoft Edge (latest)

Adobe Acrobat Reader (updated)

Some bank PDFs fail silently in older viewers.
## FIX 4: Clear the Print Spooler (Without Restart)

If the queue freezes again:

Steps:

Press Windows + R

Type services.msc

Stop Print Spooler

Go to:
C:\Windows\System32\spool\PRINTERS
Delete all files inside

Start Print Spooler again

This clears stuck jobs without rebooting.
## FIX 5: Disable “Let Windows Manage My Printer”

Windows 11 sometimes switches drivers automatically.

Steps:

Settings > Bluetooth & Devices > Printers

Click Printer preferences

Turn OFF:
“Let Windows manage my default printer”

This prevents driver conflicts after successful prints.
## FIX 6: Convert PDF Before Printing

If nothing else works:

Save PDF

Convert to:

JPG

PNG

Word document

Print the converted file

This removes encryption entirely.
## Why HP Support Often Can’t Fix This

HP agents typically:

Restart services

Reinstall HP Smart

Reboot the system

But they don’t address Windows 11 + secure PDF conflicts, which is the real cause.

This is why the printer works once, then fails again.
## Final Verdict

If your HP 8125e will not print bank statements or PDFs and keeps getting stuck in the queue:

✔ Your printer is NOT faulty
✔ Your ASUS ZenBook is NOT the issue
✔ This is a Windows 11 + HP driver + secure PDF bug

Best long-term fix:

Print PDFs as image

Avoid HP Smart

Use a stable PDF viewer