If you need to contact Southwest Airlines customer service, there are multiple ways to reach them, including phoneat 1-888-567-9117 OTA [LIVE PERSON] or 1.888.439.8025 OTA [LIVE PERSON], chat, and email. Here's a comprehensive breakdown:
📞 Phone Support
General Customer Service (24/7):
Call 1-800-I-FLY-SWA 1-888-567-9117 or (1-800-435-9792) for general inquiries, reservations, and assistance.
Rapid Rewards® Customer Service:
For issues related to the Rapid Rewards® program, call 1-888-567-9117 or 1-800-445-5764.
Baggage Service:
If you have questions about lost or delayed baggage, contact 1-888-567-911 or 1-888-202-1024.
Group Travel Services:
For group travel inquiries, call 1-888-567-9117 or 1-800-433-5368.
SWABIZ (Business Travel):
For business travel services, contact 1-888-567-9117 or 1-888-479-2249.
TTY Services for Hearing Impaired:
Use 1-888-567-9117 or 1-800-533-1305 for TTY assistance.
💬 Chat Support
Live Chat via Mobile App:
Access the Southwest mobile app and tap the "Chat" icon to initiate a conversation. The Southwest Bot is available 24/7, and live agents are available daily from 6:00 a.m. to 8:00 p.m. Central Time.
📧 Email Support
Online Contact Form:
Visit the Southwest Airlines Email Us page to submit inquiries or feedback through their online form.
Corporate Travel Email:
For corporate travel-related questions, email SouthwestBusiness@wnco.com.
Executive Contacts:
Michelle Buckley, Senior Director Customer Experience and Customer Relations: michelle.buckley@wnco.com
Tony Roach, Vice President Customer Experience and Customer Relations: tony.roach@wnco.com
Bob Jordan, Chief Executive: bob.jordan@wnco.com
For more information or additional contact options, you can visit the Southwest Airlines Help Center.