# How to Fix Orbi Parental Controls Not Working Issue?
The Orbi parental controls may, for instance, not work due to firmware being outdated, an app having bugs, or another such error in the setup. Ensure your Orbi is running the latest firmware by going to **[orbilogin.com](https://orbismartwifi.com/)** and checking for an update.

Next, check that parental controls are correctly enabled on either the Orbi app or Circle app (older systems). Clear app cache or reinstall to clear any glitches. If controls are still not applied, check if the devices are correctly connected to the main or guest network.

Still having trouble? Go for a soft **[reset orbi router](https://orbismartwifi.com/step-by-step-guide-to-factory-reset-orbi-router/)**: power cycle the router along with the satellites. In case it still persists, hit permanent Reset Orbi Router by forging ahead to hold the reset button for 10 seconds until the LED blinks.

Then, go ahead with a freshly configured Orbi system and set up parental controls anew; this usually smooths out any lingering software conflicts.

Usually, by following the procedure above, you should be able to fix the **[Orbi parental controls not working](https://orbismartwifi.com/orbi-parental-controls/)** issue, while guaranteeing a safe internet experience for your family.