# 1-866-203-7571 Fix HP OfficeJet 8015e Not Printing Issue
**HP OfficeJet 8015e support at 1-866-203-7571**
The **HP OfficeJet 8015e** is a powerful all-in-one printer designed for home offices and small businesses. It offers fast printing, wireless connectivity, mobile printing, scanning, and HP+ smart features. However, like any modern printer, users may sometimes face the frustrating problem where the **HP OfficeJet 8015e is not printing**.
If your HP OfficeJet 8015e won’t print, prints blank pages, stays offline, or shows errors, don’t panic. Most printing problems are caused by simple issues such as connectivity errors, outdated drivers, incorrect settings, or firmware glitches—and they can usually be fixed at home.
This comprehensive guide explains **why your HP OfficeJet 8015e is not printing** and provides **step-by-step solutions** to fix the issue quickly. If you need expert assistance at any point, you can call **HP printer support at 1-866-203-7571** for immediate help.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Common Reasons Why HP OfficeJet 8015e Is Not Printing
Before jumping into troubleshooting, it’s important to understand the root causes. The most common reasons include:
* Printer is offline or paused
* Wi-Fi or USB connection issues
* Outdated or corrupt printer drivers
* Ink cartridge or printhead problems
* Paper jams or incorrect paper loading
* Wrong printer selected as default
* Print queue stuck or corrupted
* HP Smart app errors
* Firmware issues
* HP+ or account sign-in problems
Identifying the exact cause helps you apply the right solution faster.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Basic Checks Before Advanced Troubleshooting
Start with these simple checks, as they often resolve the issue immediately.
### 1. Check Printer Power and Status
* Make sure the printer is turned ON
* Look for any error messages or blinking lights
* Restart the printer and your computer
### 2. Verify Paper and Ink
* Ensure paper is properly loaded
* Check that ink cartridges are installed correctly
* Replace low or empty cartridges
### 3. Try a Test Print
* Print a test page from the printer control panel or HP Smart app
If the printer still doesn’t print, proceed with the detailed fixes below.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 1: Set HP OfficeJet 8015e as Default Printer
Sometimes the computer sends print jobs to the wrong printer.
### On Windows:
1. Open **Control Panel**
2. Click **Devices and Printers**
3. Right-click **HP OfficeJet 8015e**
4. Select **Set as Default Printer**
### On macOS:
1. Open **System Settings**
2. Go to **Printers & Scanners**
3. Set HP OfficeJet 8015e as the default printer
Retry printing after setting the default printer.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 2: Clear the Print Queue
A stuck print job can prevent new documents from printing.
### Windows Steps:
1. Open **Devices and Printers**
2. Right-click HP OfficeJet 8015e → **See what’s printing**
3. Click **Printer** → **Cancel All Documents**
4. Restart the printer
### macOS Steps:
1. Open **Printers & Scanners**
2. Select HP OfficeJet 8015e
3. Click **Open Print Queue**
4. Cancel all pending jobs
Once cleared, send a new print job.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 3: Fix HP OfficeJet 8015e Offline Issue
If your printer shows **Offline**, it won’t print.
### Windows:
1. Open **Devices and Printers**
2. Right-click the printer → **See what’s printing**
3. Click **Printer**
4. Uncheck **Use Printer Offline**
### macOS:
1. Go to **Printers & Scanners**
2. Remove the printer
3. Restart your Mac and re-add the printer
This often resolves offline printing issues instantly.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 4: Check Wi-Fi Connection (Wireless Printing Issues)
Wireless connectivity problems are one of the biggest reasons the HP OfficeJet 8015e does not print.
### Make Sure:
* Printer and computer are on the same Wi-Fi network
* Wi-Fi signal is strong
* Router is working properly
### Restart Network Devices:
1. Turn off printer, router, and modem
2. Wait 60 seconds
3. Turn them back on
4. Reconnect the printer to Wi-Fi
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 5: Reconnect HP OfficeJet 8015e to Wi-Fi
If the printer lost its wireless connection, reconnect it.
### Using HP Smart App:
1. Open **HP Smart**
2. Click **Set Up a New Printer**
3. Follow on-screen instructions
4. Enter Wi-Fi credentials
If setup fails, reset the printer’s network settings and try again.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 6: Restart Print Spooler (Windows Only)
The print spooler manages print jobs. If it crashes, printing stops.
### Steps:
1. Press **Windows + R**
2. Type `services.msc` → Enter
3. Find **Print Spooler**
4. Right-click → **Restart**
Try printing again after restarting the spooler.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 7: Update or Reinstall HP OfficeJet 8015e Driver
Outdated or corrupt drivers are a major cause of printing issues.
### Update Driver:
* Open **Device Manager**
* Expand **Printers**
* Right-click HP OfficeJet 8015e
* Click **Update driver**
### Reinstall Driver:
1. Remove the printer from your system
2. Restart your computer
3. Install the latest HP driver
4. Add the printer again
This step fixes most “printer not responding” issues.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 8: Run HP Print and Scan Doctor (Windows)
HP offers a free diagnostic tool.
### How to Use:
1. Download **HP Print and Scan Doctor**
2. Run the tool
3. Select HP OfficeJet 8015e
4. Follow repair prompts
The tool automatically detects and fixes common issues.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 9: Check Ink Cartridge and Printhead Issues
### What to Look For:
* Incorrectly installed cartridges
* Empty or incompatible cartridges
* Clogged printheads
### Fix:
* Remove and reseat cartridges
* Clean printheads using HP Smart
* Replace faulty cartridges
If the printer prints blank pages, ink issues are usually the cause.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 10: Disable “Pause Printing” Option
If printing is paused, nothing will print.
### Steps:
1. Open **Devices and Printers**
2. Right-click HP OfficeJet 8015e
3. Click **See what’s printing**
4. Uncheck **Pause Printing**
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 11: Update Printer Firmware
Firmware updates fix bugs and improve performance.
### Steps:
1. Open **HP Smart App**
2. Go to **Printer Settings**
3. Check for firmware updates
4. Install updates if available
Keep the printer powered ON during updates.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 12: Check HP+ and Account Sign-In Issues
The HP OfficeJet 8015e uses **HP+**, which requires:
* Internet connection
* HP account login
* Genuine HP ink
### Fix:
* Sign out and sign back into HP Smart
* Ensure internet access
* Restart printer and app
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 13: Try Printing from Another Device
This helps identify whether the problem is with the printer or your computer.
* Print from a smartphone
* Print from another laptop
* Try copying directly from the printer
If it prints successfully, the issue is likely software-related on your main device.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Fix 14: Factory Reset HP OfficeJet 8015e (Last Resort)
A factory reset can resolve stubborn issues.
### Steps:
1. Turn on the printer
2. Press and hold **Cancel + Wireless** buttons
3. Hold for 5–10 seconds
4. Reconfigure printer setup
⚠️ This will erase Wi-Fi and custom settings.
**HP OfficeJet 8015e support at 1-866-203-7571**
## When to Call HP OfficeJet 8015e Support
If none of the above solutions fix the problem, it may indicate:
* Hardware failure
* Printhead malfunction
* Firmware corruption
* HP+ subscription issues
For fast, professional help, contact **HP OfficeJet 8015e support at 1-866-203-7571**. Certified experts can diagnose and resolve issues quickly.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Tips to Prevent HP OfficeJet 8015e Printing Issues
* Keep printer firmware updated
* Use genuine HP ink cartridges
* Avoid frequent power interruptions
* Restart printer weekly
* Keep drivers up to date
* Maintain stable Wi-Fi connection
Preventive care reduces future printing problems.
**HP OfficeJet 8015e support at 1-866-203-7571**
## Frequently Asked Questions (FAQs)
### Why is my HP OfficeJet 8015e not printing but has ink?
This usually happens due to driver issues, clogged printheads, offline status, or incorrect printer settings.
### How do I fix HP OfficeJet 8015e printing blank pages?
Clean printheads, reinstall cartridges, update firmware, and check ink compatibility.
### Why does my printer say “connected” but won’t print?
The print queue may be stuck, printer may be paused, or the wrong printer is selected as default.
### Can HP support fix my printer remotely?
Yes. Call **1-866-203-7571** for guided troubleshooting and remote assistance.
**HP OfficeJet 8015e support at 1-866-203-7571**
## conclusion
The **HP OfficeJet 8015e not printing issue** can be frustrating, but in most cases, it’s easy to fix with the right steps. From clearing the print queue and reconnecting Wi-Fi to updating drivers and firmware, this guide covers everything you need to restore printing functionality.
If you want fast, hassle-free assistance, don’t hesitate to call **HP OfficeJet 8015e support at 1-866-203-7571**. Expert technicians are available to help you get back to printing smoothly.
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