# Essential Tips to Increase Food Delivery App Ratings and Feedback

Both the Play Store and App Store have millions of heavily rated Food Delivery apps. Most of these apps have followed the overall feedback structure very neatly. However, those who have focused more on feedback implementation than feature addition have faced heavy criticism along the way. In this blog, learn the best ways to maintain and increase your food delivery app rating effortlessly.

## Introduction
Positive app store reviews and ratings help build authenticity and trust among users browsing various food delivery options. It motivates them to download and order specifically from your app over alternatives. You can also collect constructive customer feedback to resolve issues and delight patrons. Here are nine detailed methods to consider:

## 9 Ways to Increase Ratings In Food Delivery App

### Send Targeted Review Requests
The most direct yet effective way to ask satisfied customers to rate and review your food delivery app is by sending timely review requests. Ideally, these should be targeted for display on the customer's app immediately after an order is successfully delivered.

Since the positive experience is still fresh in the user's mind, this is when they are most likely to leave a rating along with actionable feedback. To incentivize users, you can include discount codes applicable to the next order within the review request notification.

For example, you can target high-spend patrons, customers who ordered a newly launched dish, first-timers, and more. The review request notification can address them by name, ask about their specific order, offer a special reward, etc. Personalized notifications see 5X higher opt-in rates than generic requests.

### Prominently Display Ratings on Your Website
Feature dynamic badges, stamps, or stars prominently on your food delivery app's website to showcase your impressive app store rating. For instance, a prominent “Rated 4.8 out of 5.0 on the App Store” badge on the homepage acts as a visual trust symbol for visitors considering downloading your app.

Seeing the high ratings from thousands of users offers visitors authentic social proof of your food delivery app’s good reputation. This builds credibility and motivates them to download the app, especially if they feel hesitant to compare new options. Ensure the display of the badges and ratings prominently across high-traffic pages beyond just the homepage.

### Optimize The End-to-End Customer Experience
The #1 driver behind delighting customers who then leave authentic positive reviews is providing exceptional experiences across all touch points. From a seamless and intuitive app UI, accurate delivery ETAs, and wide cuisine variety to responsive support teams and high-quality packaging, optimize each aspect.

For example, features like order tracking and notifications about assigned drivers give users transparency and build trust. Getting their food deliveries on time, with no spillage, and at the promised temperature also leads to 5-star ratings. Most importantly, quickly resolving inaccuracies, missed items, or damages through prompt refunds or credits also adds to the experience.

Delivery personnel behavior, packaging, rewards programs, payment methods, and every other interaction are also review-driving touch points. When customers feel delighted by the overall experience, it will reflect in glowing app feedback.

### Actively Respond to Reviews
Actively respond to user reviews publicly, especially critical ones that highlight specific issues faced. When you apologize for mistakes, address concerns raised, accept responsibility, and explain how you will resolve such matters, it demonstrates responsiveness.

Doing this transparently on the review page itself can turn dissatisfied 1-star raters into loyal repeat customers. It also builds goodwill among observers by reading mixed feedback and your responses. Make sure to set review response expectations and equip teams to handle them effectively.

### Reduce Review Submission Friction
The easier it is to rate your food delivery app and leave feedback, the more reviews you can garner. Look at ways to reduce the effort required on the user's end after they place an order. For example, you can insert a one-tap 5-star option in the checkout flow saying, “Rate your experience.”
Review links can also be included in order confirmation emails and SMS receipts through clickable CTAs like “Share Feedback.” Adding these frictionless calls-to-action at multiple touchpoints can significantly boost review volumes.

### Provide Review Incentives
Given the effort it takes for users to articulate and publish reviews, offering incentives motivates them. Offer special perks like percentage discounts on next orders, free deliveries, exclusive promo codes, and more to reviewers. Even small benefits can push those considering a review but unsure about the effort needed.

To encourage quality reviews, the incentives can apply only to leaving written feedback beyond just stars. This helps collect constructive criticism to improve. For first-time reviewers, consider boosting incentive values, as gaining initial traction is difficult.

### Segment Your Customers
For the most success with review requests, avoid blasting all users with generic asks. You need strategic segmentation to target different user groups, with tailored messaging driving higher conversion rates. For instance, recent first-time customers, high spenders in the past month, casual patrons trying new dishes, etc. can be targeted.

Based on order histories, prepare segmented push notification review requests highlighting their specific experiences. The personalized review asks for 5X higher opt-in and submission rates than one-size-fits-all messaging. Share exclusive perks with prime segments that care about their loyalty and value.

### Make Review Links Accessible
Rating your delivery app and submitting reviews should be easily discoverable instead of buried under difficult navigation flows. Ideally, intuitive links, buttons, or swipe actions to “Rate this App” or “Share Feedback” must be spread across key in-app pages post-sign-in.

For example, add review CTAs on the login screen, profile page, payments section, order history page, etc. Straightforward accessibility with clearly labeled review elements also plays a key role in driving more user ratings.
Continuously Analyze and Improve

To grow your app’s ratings and trust factor, fueling downloads, you need to continuously analyze real user reviews. Also, pinpoint strengths that are applauded, like fantastic packaging or customer service.

Use the feedback shared to shape priorities for your food delivery app enhancement efforts. For example, localize ETAs if certain neighborhoods see more delays. Improve dish packaging and carrying containers to reduce spillage issues during transit. Invest in loyalty programs that offer customers more value from their orders.

## Conclusion
For many food delivery apps, the chances of getting sidelined loom every day, being the most competitive on-demand market in the world. For food delivery apps, standing out from thousands of competitors is extremely hard without strong app store ratings, glowing reviews, and constructive feedback. With strategic segmentation, relevant incentives, and accessibility, your app can build serious social proof through 4.5+ star ratings. By implementing some of these proven tactics, and [launching your food delivery app](https://www.v3cube.com/food-delivery-app-like-uber/) can climb the charts, too!

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