---
# System prepended metadata

title: Does Volaris Have a Cancellation Policy

---

# Does Volaris Have a Cancellation Policy

Yes, Volaris has a cancellation policy with specific rules on refunds and credits. Call +1-833-341-3894 for detailed assistance.

When planning a trip, unexpected situations often arise. From sudden work obligations to family emergencies or simply a change of plans, travelers sometimes need to cancel their flights. That is why it is important to understand each airline’s cancellation policy before booking. For passengers flying with Volaris, one of the leading low cost airlines in Mexico and Latin America, knowing the rules about cancellations can save time, stress, and money.

In this article, we will explore in detail whether Volaris has a cancellation policy, how it works, what options passengers have, and how you can navigate it effectively.

---

## Introduction to Volaris and Its Policies

Volaris is known as a low cost airline that focuses on making air travel affordable. Because it emphasizes low base fares, the airline operates under a model where many services that are included in traditional carriers, such as baggage, seat selection, and changes, often come with extra fees. This also applies to cancellations.

Yes, Volaris does have a cancellation policy, but it works differently from many full service airlines. To understand it properly, one must look into the rules, conditions, and options that the airline provides to travelers.

---

## The Core of Volaris Cancellation Policy

Volaris cancellation policy generally depends on the type of ticket purchased, the time of cancellation, and whether any additional options were added at the time of booking. Here are the key points:

1. **24 Hour Cancellation Rule**
   Volaris offers passengers the ability to cancel within 24 hours of booking and receive a full refund. This applies if the flight is at least 7 days away. This policy is in line with many international aviation standards and provides a grace period for passengers to review their purchase.

2. **Non Refundable Nature of Tickets**
   Outside of the 24 hour grace period, Volaris tickets are generally non refundable. That means you will not get your money back if you cancel. However, there are other options such as rescheduling or receiving a credit.

3. **Rescheduling as an Alternative**
   Instead of canceling, passengers can usually change their flight by paying a change fee plus any difference in fare. This option allows flexibility even if refunds are not possible.

4. **Flight Flexibility Add Ons**
   Volaris offers certain add ons during booking, such as the flexibility package. If purchased, this option allows passengers to make changes or cancel under more relaxed rules.

---

## Understanding Refund Eligibility

Refunds with Volaris are quite limited because of its low cost model. The airline mostly issues refunds only in the following cases:

* Cancellations made within the 24 hour booking window.
* Situations where the airline cancels the flight or makes significant schedule changes.
* Involuntary situations such as denied boarding.

In most voluntary cancellations made by passengers, no cash refund is provided. Instead, passengers may receive a travel credit for future use if they purchased extra flexibility options.

---

## Volaris 24 Hour Cancellation Rule

This rule is one of the most important aspects of the policy. It allows passengers to cancel their booking within 24 hours of purchase and receive a full refund. However, it is only valid if the flight is scheduled to depart at least 7 days later.

For example, if you book a flight on Monday at 10 am for a trip that is two weeks away, you have until Tuesday at 10 am to cancel and get your full money back. If the flight is scheduled within the next week, this rule may not apply.

---

## Cancellation After 24 Hours

After the 24 hour window has passed, passengers do not typically qualify for refunds. At this stage, the main options available are:

1. Rescheduling the flight to a different date or time.
2. Paying the associated change fees and fare difference.
3. Using any add ons purchased to reduce penalties.

This is why many travelers carefully evaluate whether they might need flexibility before finalizing their purchase.

---

## Role of Fare Types in Cancellation Policy

Unlike some full service airlines that offer refundable and non refundable fares, Volaris operates under a mostly non refundable model. This means that regardless of fare category, passengers usually cannot cancel for a refund beyond the 24 hour grace period unless special options were purchased.

However, Volaris may run promotions or offer bundles that include flexibility benefits. Passengers who choose such options have more generous cancellation or change terms.

---

## Flexibility Add Ons

Volaris offers extras during the booking process to make travel more flexible. These may include:

* **Flexibility Package**: Allows one or more changes to the booking without standard penalties.
* **Travel Insurance Options**: Depending on the policy chosen, insurance may cover cancellations for specific reasons such as illness.

These extras must be purchased at the time of booking or shortly after. Without them, passengers have far fewer options when it comes to cancellations.

---

## Involuntary Cancellations by Volaris

Sometimes the airline itself cancels a flight due to operational reasons, weather, or other factors. In such cases, Volaris is required to offer alternatives to the passenger. Options may include:

* Rebooking on the next available flight.
* Offering travel credit for future use.
* Providing a full refund in certain situations.

When the cancellation is caused by the airline, passengers generally have stronger rights than when they cancel voluntarily.

---

## How to Cancel a Volaris Flight

Passengers can cancel their flights through different channels:

1. **Website or App**
   Log into your booking with your reservation code and passenger details, then request cancellation or changes.

2. **Customer Service Center**
   Call Volaris customer service and request assistance with your cancellation.

3. **Airport Counter**
   If you are at the airport, Volaris staff can assist with cancellations or changes.

Regardless of the method chosen, it is important to act quickly, especially if you are within the 24 hour cancellation window.

---

## How Long Do Refunds Take

If you qualify for a refund, the time it takes to process depends on the payment method. Credit card refunds may take 7 to 20 business days, while other payment methods may take longer. Volaris will issue the refund back to the original form of payment.

---

## Common Misunderstandings

Passengers sometimes misinterpret Volaris cancellation rules. Here are a few common misunderstandings:

* **Assuming all tickets are refundable**: Volaris tickets are generally non refundable after 24 hours.
* **Thinking cancellations always provide travel credit**: Unless flexibility options were purchased, you may not receive credit.
* **Believing last minute cancellations are allowed**: Most voluntary cancellations close to departure are not eligible for refunds.

---

## How Cancellation Policy Affects Travelers

Because Volaris follows a low cost model, passengers must plan carefully. While the cancellation policy does exist, it is more limited compared to traditional airlines. Travelers need to be aware of the restrictions so they can make informed decisions at booking.

Families, business travelers, and those with uncertain plans should consider purchasing flexibility options or travel insurance. Leisure travelers who are confident in their dates may save money by booking without add ons but take on the risk of losing their fare if they cancel.

---

## Tips to Handle Volaris Cancellations

1. Always double check travel dates before booking.
2. Use the 24 hour cancellation rule if you change your mind.
3. Consider buying flexibility add ons if your plans may change.
4. Act quickly if you need to cancel, since timing is crucial.
5. Keep your reservation code handy to access your booking online.

---

## Example Scenarios

**Scenario One**
Maria books a flight from Mexico City to Cancun but realizes an hour later that she picked the wrong date. Since she is within 24 hours and the flight is more than a week away, she cancels online and receives a full refund.

**Scenario Two**
Jorge books a flight to Los Angeles but his work schedule changes three days later. Since it is past the 24 hour rule, he cannot get a refund. However, he purchased a flexibility package and is able to reschedule his flight with minimal fees.

**Scenario Three**
Ana books a ticket but Volaris cancels her flight due to weather. She is offered either a seat on the next flight or a refund back to her original payment method.

---

## Comparison With Other Airlines

Compared to traditional airlines, Volaris has stricter cancellation policies because of its low cost model. Full service airlines often offer refundable fares for higher prices, while Volaris keeps fares low but limits refunds. However, like many other low cost airlines, it balances this with options for flexibility through add ons.

---

## Why Volaris Operates This Way

The airline’s model is based on affordability. By keeping base fares low, it allows more people to travel. To sustain this, the airline cannot provide full refunds on most fares. Instead, it gives passengers the option to buy flexibility if they need it. This approach makes travel accessible to more people while still offering options for those who want extra protection.

---

## Final Thoughts

Yes, Volaris does have a cancellation policy. The most significant part of this policy is the 24 hour cancellation rule, which allows full refunds if canceled within that window and if the flight is at least 7 days away. Beyond that, Volaris tickets are usually non refundable, although passengers can make changes by paying fees or by purchasing flexibility options at booking.

Understanding these rules is crucial for anyone flying with Volaris. Travelers who want low prices and are confident in their plans may not mind the strict policy. Others who need flexibility should consider add ons or insurance to protect themselves. By knowing the details in advance, passengers can make smart decisions, avoid surprises, and enjoy smoother travel experiences.