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<h1>What is Scoots cancellation policy?</h1>
<p>Planning a flight with Scoot Airlines? Their low prices are very appealing but it is important to know their cancellation policy before reservation. Scoot Airlines also has non-cancellable and non-refundable tickets, unlike other airline companies that typically offer full-service tickets. Yet, there also are certain, most significant exceptions and additions that might greatly alter your ability to obtain a <a href="https://www.lowfaremart.com/blogs/am-i-eligible-for-a-refund-from-scoot-airlines">Scoot Airlines refund</a>. The following is a step-wise analysis of the policy and what you must do in case you require canceling a flight.</p>
<h2>The General Rule: Non-Refundable Tickets</h2>
<p>The ticket is viewed as being non-refundable on most of the regular fares ( Fly, FlyBag, FlyBagEat ). This implies that in the event that you merely switch your mind you would not normally be able to receive a Scoot Airlines refund of the ticket and the other fees.</p>
<h3>Key Exceptions Where Cancellation/Refund May Be Possible</h3>
<p>Although it is not very generous, Scoot does provide refund in certain unavoidable situations:</p>
<ul>
<li><strong>Airline-Caused Disruptions:</strong> In case Scoot changes or cancels your flight schedule substantially, you are mostly entitled to have options and they can be the full refund to the initial payment method or credit voucher. A flight retiming of 2 hours or more is the common trigger of a significant change.</li>
<li><strong>Medical/Compassionate Grounds:</strong> On medical inability to travel (documented passenger or immediate family member) or death of the passenger or immediate family member (spouse, child, sibling, parent, etc.), you are entitled to a refund, usually in non-transferable Scoot travel vouchers.</li>
<li><strong>The "Cancel Your Trip" Flexibility Add-On: </strong>When you bought the optional add-on, which is called Choose to Cancel Your Trip, during your initial booking, then you have the opportunity to cancel your booking, regardless of the reason behind, within 4 hours prior to your departure date and receive a refund in the form of Scoot travel vouchers. </li>
</ul>
<h2>Step-by-Step Guide to Call Off Your flight with Scoot Airlines</h2>
<p>If you believe you fall under one of the eligible categories, here are the general steps to apply for a cancellation and Scoot Airlines refund:</p>
<h3>For Airline Disruptions (Schedule Change/Cancellation)<br /> </h3>
<p>Wait to be notified from the airline as Scoot will normally alert you through email or SMS regarding the perturbation and provide you with an option link to handle your choice including rebooking or a full refund. You must take the Email Instructions and choose the link in the communication and select the option of refund.This is usually the quickest route.</p>
<h3>For Medical/Compassionate Reasons or "Cancel Your Trip" Add-on</h3>
<p>Now, wait until Scoot reviews your application and documentation. Should this be approved, the refund will be made within a period of about 20 business days and is normally issued in the form of a travel voucher. Some major points to remember includes: </p>
<ul>
<li><strong>Gather Supporting Documents:</strong> For medical/compassionate reasons, you will need documentation like a medical certificate stating "unfit for travel" or a death certificate, along with proof of relationship.</li>
<li><strong>Use the Scoot Webform:</strong> You must submit your request and supporting documents through the dedicated 'Changes and Refunds' section or the official 'Webform' on the Scoot website. Do not simply use the "Manage My Booking" portal for this type of cancellation.</li>
</ul>
<h2>Final Words</h2>
<p>Always check the fare rules when booking. Your best bet for flexibility is to purchase the "Cancel Your Trip" add-on. Otherwise, Scoot Airlines remains a low-cost carrier with a very limited Scoot Airlines refund policy, generally reserved only for serious, unavoidable circumstances or flight changes made by the airline itself.</p>
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