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title: How do I fix issues playing Peacock on my device?

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# How do I fix issues playing Peacock on my device?

Peacock TV is popular for its large collection of NBCUniversal content. It is also owned by NBCUniversal, which offers hours of free and exclusive content **1877(698)-1665**. Peacock TV has three plans to watch its collection: Free, Premium and Premium Plus. However, many users found login not working and other account login issues with their peacock TV, but we have a couple of methods to fix the issue.

We love watching TV in our free time or with family during the day, and if you can't log in to Peacock TV, it's not very pleasant. To start an app or streaming service, we need login credentials, and if the process does not complete, we might doubt that we have forgotten the username or password, but things are different here. The problem may be due to a software problem or some technical error.

Peacock allows you to log in on as many devices as you want and create up to six profiles. But you can only have three simultaneous streams. If three simultaneous streams are already running, you will need to close one to view the content on another device. Peacock says you may have to wait ten minutes after finishing a stream for the slot to be open on another device.

Even if you don't have three active streams running, the system may still show you the "simultaneous stream limit has been reached" error. This happens especially if the app or browser crashes while you're watching content. Peacock may still count the pre-crash stream as active even if you restart the app. You will have to wait up to ten minutes for the space to become available.

#### Fix: [Peacock Sign in Not Working](https://medium.com/@priyawork891/how-do-i-fix-issues-playing-peacock-on-my-device-c726ba288315) and Other Account Login Issues
There are several ways to log in to Peacock TV via the app, web browser, etc. Before moving on to the fixes, first check your internet connectivity because Peacock TV relies on an internet connection and an unstable internet connection can cause problems.

Peacock allows you to download movies and TV shows, but many restrictions can make the service appear to be down. Only Premium Plus subscribers can download content and the option is only available on compatible smartphones and tablets. This includes any device running Android 6.0 or later and iOS 14 and higher.

You can download shows and movies, but only up to 25 content total across all your devices. Please remember that not all shows or movies are eligible for download. And those that are, can only be downloaded twice on a single account. Peacock will block a third download attempt.


### Method 1: Force Stop/Refresh Peacock TV App/Browser
The basic troubleshooting is to force stop the app or browser and start it again. Sometimes, due to technical problems, the App or the browser stops responding. These temporary errors can be resolved by applying force stopping.

Exit the Peacock TV app or browser and delete all apps from the recent apps list.

Now go to the device settings, select All apps and navigate to the browser or Peacock TV app.

Click force stop from the available options and then run the app or browser again and sign in with your credential.

### Method 2: SignOut from All Devices
On peacock TV, you can create up to 6 profiles, which means up to 3 users can log in with the same account, or the profile can stream services simultaneously. However, if three profiles are already streaming content on other devices, you may receive error messages when signing in to your account.

Sometimes we log in on different devices for any reason and forget to log out. You can select to sign out of all devices to sign in again. It is one of the common problems faced by various applications with profile functions.

Go to the Peacock TV Account page and select your device. (It will show the name of the devices you signed in previously)

Select Sign out of everyone in the other devices section to remove your account from all devices.
Tap Sign Out All again to confirm.

Restart the Peacock app or browser and log in again to check if the issue is resolved or not.

### Method 3:  Restart the Device

One of the reliable solutions to resolve any problem is to restart the device. Many users claimed that restarting the streaming device fixed the issue **1877(698)-1665**. Peacock TV is available for all major platforms such as Windows, Android, macOS, and iOS. Reboot the device manually and after device reboot to check if the issue is fixed or not. It is also good practice to restart your Internet router.

### Method 4: Clear Data & Cache of Peacock TV
Sometimes cache or data can be responsible for Peacock sign not working and other account login issues. Therefore, we have to clear cache data regularly to avoid technical issues in the app. 

However, it is an easy task and will not take much time.

To clear cache and data, you can go to settings and navigate to Apps & Notifications.

Now go to the Peacock TV app or the browser where you stream Peacock TV, click on clear data once, wait until the process completes and click on Clear Cache.

For the browser, repeat the process and once completed, launch the app or browser and log in to Peacock TV again.

### Method 5: Check for Update/Reinstall of Peacock TV App
The outdated version is also one of the main factors of the problem. However, streaming devices have the ability to check and install the latest version of the installed application. But sometimes the feature doesn't work properly. If no updates are available, try uninstalling the Peacock TV app and installing it again from the trusted website or app store.

#### Method 6: Reinstall VPN/ Service Availability in Your Region

Peacock TV is only available in the US region. However, if you use it in another area with the help of a VPN, you may face problems. First, check if the services are available in your region, reinstall the VPN app and run the Peacock TV app again. However, you can install other VPN apps available in the app store.

#### Method 7: Check for Device Firmware Update
The last method to fix the problem is to install the latest firmware update of the device. Some of the users reported that the issue was not due to the older version of the Peacock TV app. The streaming device also has pending updates. Smart device manufacturers periodically release firmware updates to address problems for many users. To update the firmware:

Go to the Settings of the streaming device and then select the System option.

Click Check for updates and if any updates are available, download and install them. Your device will reboot automatically after installing the update.

Run the app again to check if the issue is resolved or not.

### Fix 6: Force Stop or Refresh Peacock TV

If you're using Peacock TV on your TV, you won't have the option to force it to stop, but you can definitely refresh it by pressing the green button on your remote.

If you are using Android smartphone, follow these steps:

Tap and hold Peacock TV and then click on App Info.
After that, click on Force Stop.

Close everything, restart Peacock TV, and sign in to check whether the issue is resolved.

If you are using iPhone, follow these steps:
Open Settings on your iPhone.

After that, click on General and then tap on iPhone Storage.

Finally, find Peacock TV and tap on it from the list of apps installed on your iPhone.

Now click on the Offload app.

Close everything and try restarting Peacock TV. Sign in and check whether the issue persists.

In case all the above fixes have failed, you should check for server outages. Sometimes users struggle to [fix Peacock login issues](https://medium.com/@priyawork891/how-do-i-fix-issues-playing-peacock-on-my-device-c726ba288315) and forget that even Peacock TV is working with servers and they should face problems.

You should go to Downdetector and check if there are any issues with Peacock TV. You can also click directly on the link here. If you see many people reporting problems, you don't need to worry because everything on your side is fine and wait for Peacock to fix the problem.

Well, that's all we have here on how to fix Peacock TV login not working issue. We hope this guide has helped you. If you are using Roku TV, you can also check out our guide to installing Peacock TV on Roku.

### Conclusion

These are all the working methods to fix Peacock login and other account related issues. If none of the methods work, you can try factory resetting the streaming device or contact the Peacock TV Support Center. Also, let us know if you like the Peacock TV solution or any other solution to fix the login issue.

### Peacock not working { Contact 1877(698)-1665 Help Desk}
