# Shaw Email Keeps Asking for Password on iPhone — How to Stop It If your Shaw email repeatedly prompts for a password on your iPhone or iPad, it can quickly become frustrating. You might enter your credentials multiple times, only to see the prompt appear again. This issue is common for iOS users and is usually caused by a misconfiguration, outdated credentials, or temporary iOS glitches - [📞 85O-923 ☏ O38O.](tel:+1850-923-0380). The good news? This is almost always fixable at home. In this guide, we’ll walk you step-by-step through **troubleshooting Shaw email password prompts** and show you how to stop them for good. --- ## Why Shaw Email Keeps Asking for Password on iPhone/iPad Understanding why this happens helps you address the issue efficiently: * **Incorrect or outdated password:** If your Shaw account password was recently changed, iOS Mail will keep asking for the new one. * **Server authentication errors:** Wrong SMTP/IMAP settings can trigger repeated prompts. * **Two-factor authentication (2FA):** iOS may require an app-specific password if 2FA is enabled. * **Temporary iOS bugs or cache issues:** The Mail app can get “stuck” requesting credentials repeatedly. * **Network or connectivity problems:** Weak or inconsistent Wi-Fi/cellular can prevent Mail from authenticating. * **Corrupted account configuration:** Old or conflicting account data may cause repeated login requests. By identifying the underlying cause, you can apply the right solution quickly. --- ## Step 1: Check Shaw Mail Server Status Before making changes on your iPhone: 1. Visit Shaw’s **official service status page** or check email access on another device. 2. If Shaw’s servers are down, Mail cannot authenticate, and password prompts will appear repeatedly. 3. Make sure your iPhone/iPad is connected to a stable Wi-Fi or cellular network. > **Tip:** Switching between Wi-Fi and cellular data can help determine if connectivity is the issue. --- ## Step 2: Verify IMAP and SMTP Settings Misconfigured mail server settings are a common cause of repeated password requests. Make sure your account is set up correctly. ### Incoming Mail (IMAP) Settings * Server: `mail.shaw.ca` * Port: 993 * Encryption: SSL/TLS * Username: Full Shaw email address * Password: Current Shaw password ### Outgoing Mail (SMTP) Settings * Server: `mail.shaw.ca` * Port: 465 or 587 * Encryption: SSL/TLS * Authentication: Required * Username & Password: Same as incoming **How to check on iPhone/iPad:** 1. Go to **Settings → Mail → Accounts → Shaw → Account → Advanced**. 2. Ensure incoming and outgoing server settings match the details above. 3. Save changes and try sending/receiving an email. --- ## Step 3: Update or Reset Your Password If you recently changed your Shaw password: 1. Update the password in iOS: **Settings → Mail → Accounts → Shaw → Account → Password**. 2. If issues persist, consider **re-entering the password** carefully or logging out and back in. 3. For accounts using **two-factor authentication**, generate an **app-specific password** and use it in iOS Mail. > **Pro Tip:** Even one wrong character in the password can trigger repeated prompts. --- ## Step 4: Remove and Re-Add Your Shaw Account Sometimes the easiest solution is to refresh the account entirely: 1. Delete your Shaw account: **Settings → Mail → Accounts → Shaw → Delete Account**. 2. Restart your iPhone/iPad to clear cached data. 3. Re-add the account via **Settings → Mail → Accounts → Add Account → Other → Add Mail Account**. 4. Enter your updated password and verify IMAP/SMTP settings. This step often resolves corrupted configurations causing repeated login requests. --- ## Step 5: Clear Outbox and Refresh Mail App If emails are stuck in Outbox or Mail is lagging: 1. Open **Mail → Outbox**. Delete any unsent messages. 2. Force-close the Mail app by swiping up from the bottom. 3. Reopen Mail and refresh the inbox by pulling down from the top. > Refreshing the app clears temporary caches that might trigger repeated password prompts. --- ## Step 6: Toggle Network and Sync Settings iOS sometimes fails to authenticate when network or sync settings are off: 1. Enable **Airplane Mode** for 10 seconds, then disable it. 2. Turn Wi-Fi or Cellular data off and back on. 3. Toggle Mail account sync: **Settings → Mail → Accounts → Shaw → Mail toggle off/on**. These steps reset the connection between Mail and Shaw servers, often resolving login loops. --- ## Step 7: Update iOS and Mail App Running outdated software can trigger authentication issues: 1. Open **Settings → General → Software Update**. Install any available updates. 2. Ensure **Settings → Mail → Default Account** is set to Shaw. 3. Restart your device after updating. > Updates fix Mail app bugs and ensure compatibility with Shaw’s authentication protocols. --- ## Step 8: Review Storage, Filters, and Rules Sometimes system or account limitations can interfere with authentication: * **Storage:** Ensure your iPhone/iPad has enough free space. Full storage can prevent proper Mail operation. * **Filters or rules:** Check Shaw webmail for rules that may redirect or block messages. * **Account limits:** Excessive activity on Shaw accounts can sometimes trigger repeated password requests. --- ## Step 9: Test Shaw Email on Another Device To determine if the problem is device-specific: 1. Log in to Shaw email on a computer or tablet. 2. If the account works elsewhere, the issue is likely your iPhone/iPad or Mail app. 3. If prompts persist on multiple devices, it may be a **Shaw server or account issue**, requiring support intervention. --- ## Step 10: Prevent Future Repeated Password Prompts To avoid recurring issues: * Keep **iOS and Mail app updated** regularly. * Always update your password across all devices after changes. * Monitor Shaw server status for downtime. * Maintain sufficient storage and clean Outbox regularly. * Avoid using conflicting email apps that may interfere with iOS Mail. --- ## Common Troubleshooting FAQs **1. Why does Shaw Mail keep asking for my password on iPhone?** This is usually caused by incorrect settings, outdated passwords, 2FA requirements, or iOS bugs. **2. How do I stop repeated prompts?** Verify server settings, update your password, refresh Mail, or remove and re-add the account. **3. Do I need SSL/TLS for Shaw email?** Yes. SSL/TLS encrypts your messages and is required for both incoming (IMAP) and outgoing (SMTP) servers. **4. What ports should I use for Shaw email on iPhone?** IMAP: 993, SMTP: 465 or 587, with SSL/TLS encryption. **5. Can iOS updates fix repeated password prompts?** Yes. Updates resolve bugs, improve Mail app stability, and maintain compatibility with Shaw servers. **6. Do I need an app-specific password for Shaw email?** Yes, if two-factor authentication is enabled. Use the app-specific password in iOS Mail instead of your regular password. --- ## Conclusion Repeated Shaw email password prompts on iPhone or iPad are frustrating, but most causes are minor and easily fixed. By **checking server status, verifying IMAP/SMTP settings, updating passwords, removing and re-adding accounts, refreshing Mail, updating iOS, and monitoring storage**, you can stop the prompts and restore normal email functionality. Take your time with each step. If the issue persists after following all these solutions, contacting **Shaw or Apple support** ensures your account is secure and fully operational. With these steps, you can confidently manage Shaw email on iPhone or iPad—keeping your inbox accessible and your workflow uninterrupted.