# Fixing QuickBooks Payroll Errors When Working on a Remote Desktop or VPN

QuickBooks is a powerhouse for managing payroll, but when you access it through a remote desktop or VPN (Virtual Private Network), you might run into frustrating errors that can bring your workflow to a halt. Whether it's a network timeout, connectivity issue, or a **[problem syncing payroll](https://kiyav9113.wixsite.com/how-internet-setting/post/common-quickbooks-payroll-internet-connectivity-issues-solutions-revealed)** data, these challenges can be tricky to fix if you're not sure where to start.
In this comprehensive guide, we'll explore why these errors happen, how to troubleshoot them effectively, and how to prevent them in the future. Whether you're a small business owner, accountant, or IT professional, this article will walk you through everything in plain English.

## What Causes Payroll Errors in Remote Desktop/VPN Setups?
Accessing QuickBooks from a remote location over a VPN or remote desktop can cause payroll issues due to:
* **Network Instability** – Inconsistent internet or VPN drops can corrupt payroll data sync.
* **Firewall Restrictions** – Security settings may block communication between QuickBooks and its payroll servers.
* **Outdated QuickBooks or Payroll Software** – Compatibility issues can cause certain payroll features to break.
* **Incorrect Configuration** – Remote desktop permissions, mapped drives, and user settings may be misconfigured.
* **DNS or IP Conflicts** – The system may fail to resolve Intuit servers due to DNS problems.

Understanding these root causes can help you zero in on the right fix.
## Common Payroll Error Messages You Might See
When using **[QuickBooks Payroll over VPN or remote desktop](https://ebetterbooks.com/quickbooks-errors/payroll/internet-connection-error/)**, you may run into messages like:
1. **Error PS033** – Data issue with the tax table file.
1. **Error 12007** – Cannot connect to the Internet to download payroll updates.
1. **Error PS107** – Problem downloading payroll updates due to an expired file.
1. **Error 15240** – File download failed; could be related to firewall or permissions.
1. **QuickBooks Has Stopped Working** – Often due to software or OS compatibility problems in a remote session.

Each of these errors has its own cause and fix, but most are network- or security-related in remote setups.
## Step-by-Step Fixes for Payroll Errors on a Remote Desktop or VPN
### Step 1: Check Your Internet and VPN Stability
* Restart your modem/router.
* Switch to a wired connection if possible.
* Reconnect your VPN or try a different VPN server location.
* Make sure your VPN allows traffic over ports QuickBooks uses (like 443, 80, 55333).
### Step 2: Add Firewall and Antivirus Exceptions
* Add QuickBooks and its payroll services to the firewall’s trusted list.
* Open the following ports:
1. **QuickBooks Desktop**: 8019, 56728, 55378–55382
1. **Payroll Service**: 443 (HTTPS), 80 (HTTP)
* Temporarily disable antivirus or real-time scanning to see if it resolves the issue.
### Step 3: Update Everything
* Update QuickBooks Desktop to the latest release.
* Download the latest payroll tax table (go to Employees > Get Payroll Updates).
* Ensure your Windows OS and browser are also up to date.
### Step 4: Run QuickBooks as Administrator
* Right-click the QuickBooks icon > select “Run as Administrator.”
* This ensures it has proper permissions to access secure files and network paths.
### Step 5: Use the QuickBooks Tool Hub
* Download QuickBooks Tool Hub.
* Launch it and go to:
1. **Program Problems** > Run Quick Fix my Program.
1. **Network Issues** > Run QuickBooks Network Diagnostic Tool.
### Step 6: Check Remote Desktop Configurations
* Make sure mapped drives are properly configured and accessible.
* Verify you have full access to folders that store payroll and tax files.
* If using RDS, ensure the server isn’t running in “Install Mode” by mistake.
## Best Practices for Smooth Remote Payroll Processing
**[Prevent payroll errors](https://ebetterbooks.com/quickbooks-errors/payroll/)** by optimizing your environment:
✅ **Use a Dedicated and Stable VPN**
Avoid free VPNs. Use business-grade VPN solutions like Cisco AnyConnect, OpenVPN, or NordLayer for better speed and reliability.
✅ **Schedule Payroll During Low Network Traffic**
Avoid peak hours when network usage is high to minimize disruptions and lags.
✅ **Keep Your QuickBooks Environment Clean**
Remove unnecessary add-ons, keep fewer company files open, and regularly verify and rebuild your company file to prevent corruption.
✅ **Centralize Data on a Reliable Server**
Use a dedicated QuickBooks-hosting service or your own stable cloud/physical server with proper configurations and backups.
✅ **Train Remote Employees**
Make sure staff knows how to properly connect, log out, and handle QuickBooks over VPN or remote desktops.
## How to Prevent Future Payroll Errors on VPN/Remote Setups
Being proactive is the best fix. Here's how:
* **Monitor VPN connection quality**: Use software like PingPlotter or VPN monitoring tools to detect drop-offs.
* **Use Remote Desktop Gateway (RD Gateway)**: Provides a more secure and stable way to access resources remotely.
* **Regularly back up your QuickBooks files**: Use both local and cloud-based backups.
* **Set up a dedicated IT policy for remote work**: Include VPN protocols, QuickBooks usage guidelines, and troubleshooting steps.
## Conclusion
Managing payroll in QuickBooks while working remotely over a VPN or remote desktop can introduce a unique set of challenges—but they’re not impossible to overcome. From network interruptions and permission issues to firewall blocks and outdated software, many payroll errors can be resolved with just a few careful steps.
By staying proactive—keeping QuickBooks updated, configuring your remote environment properly, and using reliable VPN services—you’ll minimize disruptions and ensure payroll runs smoothly every time. Whether you’re an employer, accountant, or IT admin, a solid understanding of how QuickBooks interacts with remote systems is key to keeping everything secure, accurate, and stress-free.
## FAQs
### Why does QuickBooks Keep Disconnecting during Payroll Updates?
This usually happens due to VPN instability or firewall issues blocking payroll update files. Ensure a stable VPN and add necessary exceptions to your firewall.
### Can I use QuickBooks Payroll on a Remote Desktop Connection?
Yes, but it must be configured correctly. Use mapped drives, proper permissions, and ensure that all network ports are open and not blocked.
### How do I fix “Error 12007” on QuickBooks When on VPN?
Check your internet connection, disable your firewall temporarily to test, and ensure your browser’s security settings allow HTTPS traffic.
### What’s the Best VPN for Using QuickBooks Remotely?
Business-class VPNs like Cisco AnyConnect, NordLayer, or OpenVPN provide better compatibility, speed, and security with QuickBooks.
### Is it Safe to Do Payroll Remotely Using QuickBooks?
Yes, as long as your VPN is secure, QuickBooks is updated, and you follow best practices like regular backups and antivirus scans.