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title: AI-first customer service automation for enterprises
sidebar_label: Yellow.ai
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Yellow.ai is a leading AI-first customer service automation platform designed for enterprises. It provides dynamic AI agents that streamline customer service operations across voice, chat, and email channels. The platform supports over 35 channels and 135+ languages, offering personalized, 24/7 customer support. With seamless integration capabilities, Yellow.ai enhances agent productivity and delivers actionable insights for customer service leaders, all while maintaining enterprise-grade security and compliance.

**Link to the platform**: https://cloud.yellow.ai

:::note
We also have an App platform (app.yellow.ai), a code-based solution with limited features. However, for a comprehensive experience and enhanced benefits, we strongly recommend [migrating](https://docs.yellow.ai/docs/cookbooks/migration-guide) to our Cloud Platform. For additional support, contact your designated POC.
:::

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## Features of cloud platform

### Build powerful AI bots with ease

Utilize our dynamic AI agents to achieve 90% automation, providing 24/7 support and proactive solutions that reduce customer effort.

At yellow.ai, we understand the importance of seamless and effective communication with your customers. Our cloud software enables you to build AI bots effortlessly, regardless of your technical expertise. You don't need to be a coding expert to create powerful bots. Our intuitive interface and **no-code approach** make bot building accessible to everyone.
- Equip your support team with sentiment detection, coaching insights, tone changer, and other AI-powered tools to enhance their efficiency.
- Identify events and intents from complex messages to trigger workflows for ticket creation, escalations, and more.

      
[**Explore Studio (customizable/AI bot builder) documentation :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/studio/overview)


### Connect customers to human techies for support

Yellow.ai goes beyond automated responses by providing seamless integration with live agents. The combination of AI and human expertise allows you to deliver the best possible support experience, creating satisfied and loyal customers.
      
- Effortlessly manage live customer queries by leveraging our **Inbox** module. 
- Connect with live agents across multiple channels, including emails and chats, using this centralized platform. 
- One-stop solution for handling customer queries, storing FAQs, evaluating live agent metrics, and more. 
- Integrate seamlessly with leading contact center solutions such as Salesforce, Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced AI-driven agent support and ticketing.


[**Explore Inbox (omnichannel customer support) documentation :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/inbox)


### Automate marketing campaigns 

**Engage** empowers you to run marketing campaigns and manage bots effortlessly across multiple channels. Whether it's messages, emails, inbound or outbound campaigns, Yellow.ai provides you with the tools to engage with your customers on their preferred platforms. 

[**Explore Engage documentation :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/engagement/engage)

### Measure bot performance and gain valuable insights

Understanding the performance of your bots is crucial for continuous improvement. Yellow.ai's analytics and **insights** feature provides you with detailed metrics and data to measure bot performance. Gain valuable insights into customer engagement, successful API calls, customer location, and more. With these insights, you can make data-driven decisions, optimize your bots, and enhance your overall business operations.
Get 20+ real-time metrics with dashboards, user journey visualization, goal-based tracking, and a data explorer for informed decision-making.


[**Explore Insights (analytics) documentation :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/growth/introductiontoinsights)


### Integrate with third-party channels and apps

Take advantage of our extensive list of 35+ **channels** available in the Channels module. Easily run your bots across multiple platforms with a simple one-time connectivity setup. Connect with your customers on their preferred channels, ensuring a seamless and personalized user experience.

Yellow.ai's native Gen-AI integration framework enables swift deployment with over 150 pre-built integrations. Effortlessly connect to your existing tech stack without the need for extensive modifications, with 80% of integrations ready out-of-the-box and customizable options for a smooth and hassle-free implementation.


[**Explore Channels documentation :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/channelConfiguration/overview)        
[**Explore Integrations documentation :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/overview)


### Chat bot vs. Voice bot

At yellow.ai empowers users to create two types of bots, chat bot and voice bot. 
Chat bots engage in textual conversation interfaces. Voice bots enable virtual assistants to interact with customers verbally, resolving their queries effectively.


### Build multi-lingual bots 

Utilize AI-powered agents capable of conversing in over 135 global and regional languages.

[**Learn more on languages supported :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/studio/build/localization)

### 24*7 Yellow.ai support

Support is exclusively provided for upgraded bots.      
For assistance, send your queries to [support@yellow.ai](mailto:support@yellow.ai), and our dedicated executive will promptly address and resolve them.
Our professional services help you minimize risks, ensure proper deployment from the outset, and save on additional resources and costs by getting it right the first time. Our team of experts supports you through every step, from initial setup to ongoing enhancements. Leverage our deep industry insights and best practices to achieve seamless implementation and maximize ROI.


### Set-up on cloud and on-premise 

Yellow.ai supports **Cloud** and **On-premise** deployment. Contact [support@yellow.ai](mailto:support@yellow.ai) for details.


### Enterprise-grade security with safe AI

Yellow.ai is designed with robust safeguards and systems to ensure the security of users and enterprises alike. Our platform adheres to industry-leading standards, backed by ISO, HIPAA, SOC2, and GDPR certifications. Following the principles of Responsible AI, we protect sensitive data and maintain strict compliance with security and privacy regulations.








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## Self-help resources


Access our wide array of self-help resources for learning, guidance, and assistance with any queries or challenges you encounter.

### Follow our Academy for training 

Academy registration: https://ascend.yellow.ai/training-registration

Join Yellow Academy for expert-led learning and enjoy the following benefits:
bot building with comprehensive training and courses from our experts.
- Enhance your skills to create AI bots for exceptional customer experiences.
- Explore our informative product videos on YouTube for visual walkthroughs, demonstrations, and insights.
- Subscribe to our channel for the latest tips and tricks to maximize Yellow.ai's capabilities.

:::note
If you prefer personalized training, write to academy@yellow.ai, and our experts will be happy to assist you.
:::

- [**Sign-up for free instructor led product training :arrow_right:**](https://ascend.yellow.ai/training-registration)
- [**Watch product demo videos :arrow_right:**](https://docs.yellow.ai/docs/tutorials/basics)        
- [**Subscribe to academy youtube channel :arrow_right:**](https://www.youtube.com/@yellowaiacademy)      


### Instant chat resolution with Mia - Yellow.ai expert

Simply engage in a conversation with Mia to get your questions addressed and receive real-time guidance. Mia is designed to provide quick and accurate responses to help you navigate through your bot-building journey.

- If you are navigating through the **cloud.yellow.ai platform**, click **Help** and select **Ask a question** to engage with Mia, our dedicated chatbot assistant. 
- If you're browsing our **docs.yellow.ai page**, you'll find Mia waiting for you at the end of the page. Initiate a chat and Mia will address your queries promptly.

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### Join our Community for product discussions

At Yellow.ai, we believe in fostering a strong community of bot builders and enthusiasts. 
Join our community to connect with fellow users, share experiences, and exchange knowledge. Engage with our product experts and receive guidance, support, and inspiration to create exceptional AI bots.
- [**Join yellow.ai community :arrow_right:**](https://community.yellow.ai/) 


### Read the docs 

Our extensive library of help articles is readily available to provide quick answers to your queries. Dive into our well-organized documentation to gain in-depth knowledge of our product features and functionalities.

* [**Product documentation :arrow_right:**](https://docs.yellow.ai/docs/platform_concepts/getting-started)      
* [**Use-case guides :arrow_right:**](https://docs.yellow.ai/docs/cookbooks/getting_started)      
* [**API documentation :arrow_right:**](https://docs.yellow.ai/api)      
* [**Monthly product updates(for each module) :arrow_right:**](https://docs.yellow.ai/docs/updates/overview)      


:::note
For any queries or help, contact [support@yellow.ai](mailto:support@yellow.ai). 
:::

