---
title: Search and filter tickets
sidebar_label : Search and filter
---

In this article, you will learn how to [search](#1), [sort](#2) and [filter](#3) the email tickets.

## <a name="1"></a> 1. Search for a particular email ticket

Search option allows you to search by:
1. Email subject
2. Requestor's email ID
3. Ticket ID


## <a name="2"></a> 2. Sort the tickets based on dates

1. Agent can sort the list of tickets based on:
- **Due Date**: The latest date for agent's response
- **Date Created**: The date when the ticket was created
- **Modified Date**: The date when the ticket was last updated

2. Agent can sort the ticket list in either ascending or descending order of the ticket ID.


## <a name="3"></a> 3. Filters email tickets

With **Filters** you can refine the ticket list according to a particular condition.

#### Add a filter

1. Go to all tickets list. Click Filters.


2. You can filter tickets based on the following:

| Name | Description |
|:-------- |:--------:|
| **Created date** | Refines the ticket list by start & end date |
| **Tags** | filters by tag assigned to a ticket |
| **Groups** | filters by group the ticket is assigned to |
| **Agents** | filters by agent who is handling a ticket |
| **Status** | filters by status of the ticket |
| **Priority** | gives the ticket list based on priority |
| **Due Date** | filters by the date the ticket is due for agent's action |
| **Response/Resolution due by** | Filters ticket according to the selected SLA condition |

3. Click **Apply Filter** to see the results.


#### Clear the filters

4. Follow either of the following to clear the applied filters.

- At the bottom of the filters panel, click **Clear filters** to remove all the applied filters.
<img src="https://i.imgur.com/m3u6jw6.png" alt="drawing" width="30%"/>

- In the results, cancel each of the filter you want to delete or click **Clear filters** to clear all filters.