**Troubleshooting Solutions: QuickBooks enterprise multi user mode not working**

1. Check Network Connectivity: Ensure all computers are connected to the same network and can communicate with each other. Poor network connectivity or network configuration issues can prevent multi-user mode from functioning correctly.
2. Restart QuickBooks Database Server Manager: On the server computer, restart the QuickBooks Database Server Manager service. This service manages access to the company file in multi-user mode and restarting it can resolve issues with connectivity.
3. Update QuickBooks: Ensure all computers are running the latest version of QuickBooks Enterprise. Updates often include fixes for multi-user mode issues and improve compatibility with network configurations.
4. Verify Hosting Settings: On the server computer, open QuickBooks and go to the File menu > Utilities > Host Multi-User Access. Ensure that hosting is turned on. If it's already on, turn it off and then back on again to refresh the hosting settings.
5. Check Firewall and Antivirus Settings: Verify that firewall and antivirus software on all computers are not blocking QuickBooks connections. Add QuickBooks and its associated processes to the list of exceptions or temporarily disable firewall and antivirus software for testing purposes.
6. Use QuickBooks Database Server Manager: Run the QuickBooks Database Server Manager on the server computer and rescan the company file location. This tool helps configure network access to the company files and can resolve issues with multi-user mode.
7. Review User Permissions: Ensure that all users have the necessary permissions to access the company file in multi-user mode. Check user roles and permissions within QuickBooks to confirm that users are set up correctly.
8. Test Connectivity: Use the QuickBooks Connection Diagnostic Tool to test network connectivity and troubleshoot any connection issues between computers running QuickBooks.
9. Restart Computers: Try restarting all computers involved in accessing QuickBooks Enterprise in multi-user mode. This can refresh network connections and resolve temporary issues.
10. Seek Technical Support: If the issue persists despite troubleshooting efforts, contact QuickBooks technical support for assistance. They can provide additional guidance and escalate the issue if necessary for further investigation.
By following these troubleshooting solutions, you can address the QuickBooks Enterprise multi-user mode not working issue and ensure smooth operation of multi-user access to QuickBooks.

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