# 1-866-203-7571 How to Fix Brother MFC 7860DW Offline?
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
The Brother **MFC-7860DW** is a dependable multifunction printer often used in home offices and business environments. However, like all printers, it can occasionally show an **“Offline”** status — meaning your computer believes the printer isn’t connected or responsive, even when it *is* powered on. This can be frustrating, especially when you have urgent printing tasks.
In this guide, you’ll learn:
* What “offline” really means
* Why your MFC-7860DW goes offline
* Step-by-step fixes from easy to advanced
* How to prevent offline problems in the future
* When to call for professional help (**1-866-203-7571**)
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **1. What Does “Offline” Mean?**
When your computer shows the Brother MFC-7860DW as **offline**, it means that the system is unable to communicate properly with the printer. This status could be due to many reasons — incorrect settings, connection issues, driver problems, print queue errors, network conflicts, or even internal printer settings. ([Brother Help][1])
**Important:** “Offline” doesn’t always mean the printer is actually *off* — it may simply be unreachable.
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## **2. Common Causes of Offline Status**
Before fixing the issue, it’s useful to understand what typically triggers it:
### ✔️ **Printer Settings**
* Printer set to *Use Printer Offline* mode
* Incorrect default printer selected in Windows or macOS
* Printer paused or print jobs stuck in queue
* Wrong port selected for the printer driver ([Brother UK][2])
### ✔️ **Connection Problems**
* USB cable loose or damaged
* Wireless or Ethernet connection not stable
* Network IP conflict (dynamic vs. static IP) ([brotherprintwifi.com][3])
### ✔️ **Driver or Software Problems**
* Corrupt, outdated, or incorrect printer driver
* Status Monitor misconfigured
* Multiple copies of the printer installed ([Brother Help][1])
### ✔️ **Printer Hardware or Mode Issues**
* Printer in sleep or deep sleep mode
* Firmware outdated
* Power interruptions or faulty power connection ([CompAndSave][4])
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## **3. Basic Checks You Should Do First**
### **Step 1 — Check Power & Connections**
1. Make sure the printer is **powered on**
2. Verify the **power cord** is firmly connected
3. Check USB cables or network (Ethernet/Wi-Fi) connection
4. If using Wi-Fi, ensure your computer and printer are on the **same network**
5. Restart the printer and your computer ([Brother UK][2])
👉 **Tip:** Even strong Wi-Fi networks can drop devices temporarily. Power cycling often helps.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
### **Step 2 — Confirm Printer Is Not in Sleep Mode**
Brother printers have a deep sleep feature that can sometimes cause offline behavior. Navigate on the printer control panel to **Menu > General Setup > Sleep Time** and either increase the time or disable sleep mode. ([CompAndSave][4])
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### **Step 3 — Check the Printer Display Screen**
* If the printer screen shows errors (e.g., paper jam, toner low), fix those first.
* Clear any alert or error messages before proceeding.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **4. Fixing Offline Status on Windows**
### **Step 1 — Uncheck “Use Printer Offline”**
1. Open **Control Panel**
2. Select **Devices and Printers**
3. Right-click on your Brother MFC-7860DW
4. Choose **See what’s printing**
5. Click **Printer** from the top menu
6. Make sure **Use Printer Offline** is *not checked* ([Brother UK][2])
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### **Step 2 — Clear the Print Queue**
Sometimes the system shows “offline” because there’s a stuck print job.
1. From the **See what’s printing** window
2. Click **Printer > Cancel All Documents**
3. Confirm the action
After clearing, try printing a test page.
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### **Step 3 — Restart the Print Spooler Service**
1. Press **Windows + R**
2. Type **services.msc** and press Enter
3. Find **Print Spooler**
4. Right-click and choose **Restart**
This refreshes Windows’ print job management.
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### **Step 4 — Set as Default Printer**
1. Go back to **Devices and Printers**
2. Right-click the MFC-7860DW
3. Click **Set as default printer**
This prevents Windows from sending jobs to the wrong device.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
### **Step 5 — Update or Reinstall Printer Driver**
Outdated or corrupt drivers are a frequent cause of offline issues:
1. Visit the **Brother support site**
2. Download the **latest full driver & software package** for the MFC-7860DW
3. Install it and reboot your computer ([Driver Easy][5])
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **5. Fixing Offline on macOS**
### **Step 1 — Remove & Re-Add the Printer**
1. Go to **System Settings > Printers & Scanners**
2. Select the Brother printer
3. Click **–** to remove
4. Click **+** to add it back again
macOS often resets the connection during re-setup.
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### **Step 2 — Reset the Printing System**
If re-adding doesn’t help:
1. Right-click (or Ctrl-click) in the Printers list
2. Choose **Reset printing system**
3. Add the printer again and try printing
This clears all stuck jobs and printer settings.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **6. Network & Connectivity Fixes**
If your MFC-7860DW is networked (wired or wireless), the offline issue may be network-related.
### **Fix A — Restart Router & Printer**
* Turn off both the printer and router
* Wait 30 seconds
* Turn the router back on
* Then turn the printer on
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
### **Fix B — Assign a Static IP Address**
Dynamic IPs can change, making your computer lose contact with the printer. To assign a static IP:
1. Find the printer’s current IP from the printer control panel or router
2. Log into your router dashboard
3. Reserve that IP address for the printer (DHCP reservation)
This keeps your printer at the same address forever.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
### **Fix C — Check Firewall & Antivirus Settings**
Some security software blocks printer communication.
Ensure the Brother printer is allowed in firewall/antivirus settings. ([brotherprintwifi.com][3])
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **7. Status Monitor & Driver Settings (Windows)**
The **Brother Status Monitor** can sometimes falsely report offline if misconfigured. ([Brother Help][1])
### **To Fix It:**
1. Close the Status Monitor (right-click on icon in system tray > Exit)
2. Open **Brother Utilities > Tools > Status Monitor**
3. Make sure it’s monitoring the correct printer
If the Status Monitor still shows offline, update or reinstall it via the driver package.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **8. Advanced Troubleshooting**
If basic steps fail, try the following:
### **A — Check Printer Port Settings**
1. Go to **Devices and Printers**
2. Right-click on the Brother printer
3. Choose **Printer properties**
4. Click **Ports** tab
5. Ensure the correct port is selected (e.g., USB001 for USB or the correct IP for network)
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### **B — Update Printer Firmware**
Firmware updates can fix bugs that cause offline behavior:
1. Find firmware updates on Brother’s support page
2. Download and install using the recommended utility
Be sure the printer stays powered on during update.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
### **C — USB Cable or Port Issues**
If connected via USB:
* Try a different USB cable
* Connect to a different port on your computer
* Avoid hubs — plug directly into the PC
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
### **D — Reset the Printer’s Network Settings**
Sometimes the printer retains old network configs that don’t match your current setup:
1. Go to the printer’s control panel
2. Access Menu > Network Reset
3. Confirm and restart printer
Then reconfigure the connection.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **9. Typical Real-World Problems & Fixes**
### ❗ Duplicate Printer Icons in Windows
If you see more than one Brother printer (e.g., “Brother MFC-7860DW” and “Brother MFC-7860DW (Copy 1)”), pick the one that **shows Ready status** and set it as default. ([Printer Testing][6])
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
### ❗ IP Changes Causing Offline Status
When using Wi-Fi, your router may assign a different IP. This causes the printer to appear offline even though it’s connected. Assigning a **static IP** solves that permanently. ([brotherprintwifi.com][3])
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **10. Preventing Offline Problems in Future**
✔️ Keep your printer’s drivers and firmware updated
✔️ Use a static IP for network printing
✔️ Avoid frequent changes in USB ports
✔️ Ensure the printer is the default device
✔️ Clear print queue regularly
✔️ Adjust sleep settings to prevent deep sleep interruptions ([CompAndSave][4])
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **11. When to Call for Help**
If after all these steps your Brother MFC-7860DW still remains offline, there may be deeper hardware, firmware, or configuration issues. For **professional, step-by-step support**, contact **Brother Printer Experts** at:
📞 **1-866-203-7571**
They can guide you live through advanced diagnostics and resolution.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **Final Maintenance & Checks**
### 🛠 Test Print
Always run a **test print** after each major step to see if it has fixed the issue.
### 🛠 Log Printer Events
If issues keep recurring, captures screenshots or error messages — they can speed up diagnosis.
### 🛠 Keep Your System Updated
Ensure Windows or macOS has latest updates, which often include printer driver fixes.
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
## **Conclusion**
Printer offline issues can stem from simple settings like “Use Printer Offline,” to complex network or driver conflicts. By methodically working through this guide — from basic checks to advanced network fixes — you should be able to get your Brother **MFC-7860DW** back online and printing reliably.
Still struggling? Don’t worry — **help is just a call away** at **1-866-203-7571**!
**Call Brother MFC-L2717DW WiFi Setup Support at 1-866-203-7571**
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