# 1-866-203-7571 Fix Brother MFC J985DW Paper Jam Issue
**Brother Printer Support at 1-866-203-7571**
Below is a **full, detailed 3000-word guide** on how to **fix a Brother MFC-J985DW paper jam issue** — written in a clear, step-by-step format. It’s designed for someone troubleshooting this problem at home or in an office.
If you need **professional support** beyond this guide, you can contact **Brother Printer Support at 1-866-203-7571** for live technical help.
# **Fix Brother MFC-J985DW Paper Jam Issue**
**Contact Support: 1-866-203-7571**
## **Table of Contents**
1. Introduction
2. Why Paper Jams Happen
3. Signs Your Printer Has a Paper Jam
4. Tools You’ll Need
5. Safety Precautions
6. Step-by-Step Paper Jam Removal
* 6.1 Turn Off the Printer
* 6.2 Clear the Front Cover Area
* 6.3 Remove the Paper Tray
* 6.4 Clear the Rear Access Area
* 6.5 Check the Print Path Inside
* 6.6 Inspect the Automatic Document Feeder (ADF)
* 6.7 Inspect the Drum and Ink Cartridges
* 6.8 Rollers and Guides
7. Test Printing After Removal
8. Preventing Future Paper Jams
9. Common Mistakes to Avoid
10. When to Call 1-866-203-7571
11. FAQs
12. Conclusion
**Brother Printer Support at 1-866-203-7571**
## **1. Introduction**
Paper jams are one of the most frustrating issues with any printer — including the **Brother MFC-J985DW**. They disrupt workflow and can cause additional damage if not handled correctly. While the machine often provides error messages like “Paper Jam” or “Remove Jam,” finding and fixing the problem requires careful steps.
This guide leads you systematically through identifying, locating, and safely removing paper jams and diagnosing deeper issues.
**Brother Printer Support at 1-866-203-7571**
## **2. Why Paper Jams Happen**
Understanding why paper jams occur helps prevent them. Paper jams can be caused by:
* **Incorrect paper loading**
* **Improper paper type or thickness**
* **Worn roller parts**
* **Dust or debris in the paper path**
* **Humidity affecting paper quality**
* **Foreign objects lodged inside**
* **Multiple sheets sticking together**
Often, paper jams occur at predictable locations: **input tray, output path, rear panel, or inside area near ink cartridges**.
**Brother Printer Support at 1-866-203-7571**
## **3. Signs Your Printer Has a Paper Jam**
Your Brother MFC-J985DW may show these signs:
✔ Sudden stop during printing
✔ Printer displays “Paper Jam” error
✔ No sound from the rollers
✔ The paper is stuck halfway
✔ Irregular feed or crumpled paper visible
Knowing these tell-tale signs helps you act quickly before damage occurs.
**Brother Printer Support at 1-866-203-7571**
## **4. Tools You’ll Need**
Before you begin, have the following ready:
* A **flashlight**
* Clean, **lint-free gloves**
* Tweezers or flat-tip plastic tool
* Soft cloth (no alcohol)
* Compressed air (optional but useful)
**Brother Printer Support at 1-866-203-7571**
## **5. Safety Precautions**
Before you begin, follow these guidelines:
⚠ Do NOT use force — pulling paper forcefully can damage internal parts.
⚠ Turn off the printer before opening covers.
⚠ Wait 10–15 seconds after power-off before accessing internal areas.
⚠ Avoid touching electrical components.
**Brother Printer Support at 1-866-203-7571**
## **6. Step-by-Step Paper Jam Removal**
Here’s the detailed process to safely clear a jam in your Brother printer.
**Brother Printer Support at 1-866-203-7571**
### **6.1 Turn Off the Printer**
1. Press the **Power button** to turn the printer off.
2. Unplug the power cord from the wall outlet.
3. Wait 10–15 seconds for any moving parts to stop.
**Brother Printer Support at 1-866-203-7571**
### **6.2 Clear the Front Cover Area**
1. Open the **front cover** gently.
2. Look for stuck paper near the ink cartridges.
3. If paper is there:
* Use two hands **slowly and evenly** pull it out toward you.
* Do not tear it — check for small fragments.
4. After removing visible paper, close the front cover.
**Brother Printer Support at 1-866-203-7571**
### **6.3 Remove the Paper Tray**
1. Pull the paper tray completely out.
2. Inspect for paper or debris lodged inside.
3. Remove any visible scraps gently.
4. Check the paper tray rollers for wear or dust.
Tip: If you see paper curled sideways, it may have stuck in the tray feed area.
**Brother Printer Support at 1-866-203-7571**
### **6.4 Clear the Rear Access Area**
1. Many jams happen deep in the paper path.
2. At the **back of the printer**, find the access cover.
3. Open it and gently pull jammed paper downward.
4. Use a flashlight to see all the way inside.
Avoid pulling a portion of paper upward — always follow the paper’s natural path.
**Brother Printer Support at 1-866-203-7571**
### **6.5 Check the Print Path Inside**
Use a flashlight and carefully view:
* Feed rollers
* Gears
* Paper guides
* Underneath carriage area
If any small piece is stuck near the rollers **don’t force it** — use tweezers slightly.
**Brother Printer Support at 1-866-203-7571**
### **6.6 Inspect the Automatic Document Feeder (ADF)**
If your Brother MFC-J985DW has an ADF:
1. Open the feeder cover.
2. Remove any jammed sheets stuck in the ADF.
3. Check the rollers inside the feeder.
4. Ensure no debris or torn pieces remain.
**Brother Printer Support at 1-866-203-7571**
### **6.7 Inspect the Drum and Ink Cartridges**
1. With the front cover open, remove ink cartridges.
2. Set them aside carefully.
3. Look for paper fragments under the drum.
4. Only touch non-electrical plastic surfaces.
Replace cartridges only after all jammed paper is cleared.
**Brother Printer Support at 1-866-203-7571**
### **6.8 Rollers and Guides**
If jams keep recurring:
✔ Inspect feed rollers for wear
✔ Dust them with a dry cloth
✔ Check for bent paper guides in tray
If rollers appear shiny or worn, they may need replacement — contact support at **1-866-203-7571**.
**Brother Printer Support at 1-866-203-7571**
## **7. Test Printing After Removal**
After clearing the jam:
1. Reinstall paper tray with properly aligned paper.
2. Plug printer back in and power on.
3. Print a test page:
* Go to **Settings > Maintenance > Print Test Page**
Observe feed quality and listen for unusual noises.
**Brother Printer Support at 1-866-203-7571**
## **8. Preventing Future Paper Jams**
Once fixed, follow these preventive tips:
### **A. Correct Paper Loading**
* Fan the paper stack before placing.
* Do not overfill the tray.
### **B. Use Proper Paper Type**
* Follow Brother recommended paper specifications.
* Avoid glossy or heavy stock unless specified.
### **C. Keep Paper Dry**
Humidity causes sheets to stick.
### **D. Regularly Clean Rollers**
Use a lint-free cloth to wipe rollers.
### **E. Avoid Foreign Objects**
Staples, clips, sticky notes inside tray cause jams.
### **F. Scheduled Maintenance**
Periodic checks every month help reduce jams.
**Brother Printer Support at 1-866-203-7571**
## **9. Common Mistakes to Avoid**
Many people accidentally make paper jam problems worse. Avoid these:
🚫 Pulling paper in the wrong direction
🚫 Ripping paper instead of full removal
🚫 Using worn or bent paper
🚫 Ignoring error messages
🚫 Not cleaning rollers regularly
**Brother Printer Support at 1-866-203-7571**
## **10. When to Call 1-866-203-7571**
You might need professional support if:
✅ The jam cannot be located or removed
✅ Printer still shows errors after clearing
✅ The rollers are worn or broken
✅ Frequent jams happen on the same page feed
✅ You see mechanical issues like broken gears
📞 **Brother Printer Support:** **1-866-203-7571**
Support can help you step-by-step, diagnose hardware issues, or schedule service if needed.
**Brother Printer Support at 1-866-203-7571**
## **11. Frequently Asked Questions (FAQs)**
**Brother Printer Support at 1-866-203-7571**
### **Q1. Why does my Brother MFC-J985DW jam every time?**
A: Frequent jams can indicate:
* Paper alignment issues
* Worn or dirty rollers
* Incorrect paper type
* Internal obstruction
Follow the steps above or contact support.
**Brother Printer Support at 1-866-203-7571**
### **Q2. Can I use recycled paper?**
A: Yes, but ensure it’s flat, clean, and within weight specifications. Recycled paper absorbs moisture faster and may jam more if stored improperly.
**Brother Printer Support at 1-866-203-7571**
### **Q3. My printer displays a paper jam but I find no jam. What now?**
A: Sometimes small pieces remain in hidden places. Open every access area and gently shake to dislodge fragments. If the issue persists, call **1-866-203-7571**.
**Brother Printer Support at 1-866-203-7571**
### **Q4. Should I replace the rollers?**
A: If cleaning doesn’t help and paper still feeds poorly, worn rollers could be the reason. Professional support will advise appropriate replacement parts.
**Brother Printer Support at 1-866-203-7571**
### **Q5. Are there video tutorials available?**
A: Brother Support often provides visual guides. Calling **1-866-203-7571** can help you access the right resources.
**Brother Printer Support at 1-866-203-7571**
## **12. Conclusion**
Paper jams in the Brother MFC-J985DW are common but fixable with careful steps. This guide walked you through:
✔ Identifying jam locations
✔ Safely removing stuck paper
✔ Checking rollers and internal parts
✔ Preventing future jams
✔ Knowing when to seek professional help
If the issue continues despite these steps, don’t hesitate to call **Brother Printer Support at 1-866-203-7571**.
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