# 1-866-203-7571 How to do Brother MFC L2700DW Drum Reset?

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The **drum unit** in your Brother printer is a consumable part that transfers toner to paper during printing. Over time, the printer tracks how many pages have been printed and estimates when the drum unit is nearing the end of its useful life. When the printer thinks a drum unit is worn out, it may display messages like:

* **“Replace Drum”**
* **“Drum End Soon”**

Even after you replace the drum physically, the printer may continue to show these messages *unless you reset the drum counter*. Resetting tells the machine, “Yes — we installed a new drum unit, start tracking life from zero again.” ([Brother Support][1])

Without resetting correctly, your printer could continue to show errors, refuse to print, or degrade print quality.

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## 🛠️ **What You’ll Need Before Starting**

Before resetting the drum counter:

✔ Your Brother MFC-L2700DW printer must be **powered on**.
✔ The **front cover must be open**.
✔ You should have *just replaced* the drum unit or are performing maintenance.
✔ The printer should **not be in the middle of a job**.

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## 🧠 **Step-by-Step Drum Reset Procedure**

This procedure will clear the drum counter on your Brother printer so that the “Replace Drum” message disappears and the printer starts tracking the new drum’s life correctly:

### 1. **Turn On the Printer**

Make sure your Brother MFC-L2700DW is **plugged in and powered on** before starting. You should see something on the LCD display. ([Brother Support][1])

✔ If the printer is off, you can’t access the reset functions.

### 2. **Open the Front Cover**

Locate the front cover that gives access to the drum and toner cartridges and **open it gently**. You should see the cartridge assembly. ([Brother Support][1])

👉 When the cover is open, some models display a “Front Cover Open” message — that’s expected.

### 3. **Press and Hold the OK Button**

Locate the **OK button** on the printer control panel. Press and hold it for approximately **2 seconds**. ([Brother Support][1])

This action activates the reset mode. You may notice options start to appear on the screen.

### 4. **Confirm the Reset**

Once the reset mode is active:

➡ Press the **Up Arrow (▲)** key *or* the **“1”** key on the keypad to indicate that you are replacing the drum unit. ([Brother Support][1])

On many printers, pressing “1” confirms **“Yes, reset drum”** and the printer should show a message like **“Accepted”** or simply go back to the home screen.

### 5. **Close the Front Cover**

After the reset is confirmed, **close the front cover** of your printer. ([Brother Support][1])

This completes the reset process. The printer should now start normal operation without the “Replace Drum” message.

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## 🧩 **How It Looks on the Printer Display**

You may see screens like:

* *“Front Cover Open”*
* *“Reset Drum?”*
* *“Accepted”*

These indicate that the printer recognized your reset and accepted it. If you *don’t* see these, repeat the steps carefully.

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## ❗ **Common Issues and Troubleshooting**

Even though the reset process is usually straightforward, sometimes users encounter issues. Here’s how to handle them:

### 🚫 **The Printer Still Says “Replace Drum” After Reset**

If the message persists:

✔ Ensure you fully completed the reset steps.
✔ Make sure the new drum unit is properly installed.
✔ Check if the printer cover was fully closed after resetting.
✔ Restart the printer after resetting.

📌 Sometimes the printer needs a reboot to clear error states.

If issues persist, it’s possible your unit needs additional support — that’s when calling **1-866-203-7571** can help.

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### 🔌 **Printer Doesn’t Respond to Button Presses**

If pressing **OK**, **Up Arrow**, or **1** doesn’t work:

✔ Confirm the front cover is open.
✔ Double-check the printer is turned on.
✔ Try pressing and holding the OK button a bit longer (up to 3 seconds). ([YouTube][2])

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### 🔄 **Resetting Without Replacing Drum**

⚠ Be careful: resetting the drum counter *without* actually replacing the drum will make the printer think the drum is new when it isn’t. That can reduce print quality and cause damage. Only reset when a new drum is installed. ([Brother Support][3])

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## 📌 **Why Drum Reset Matters**

Your Brother printer keeps track of how many prints the drum has produced to estimate its remaining life. When the counter isn’t reset after a drum replacement:

* The printer thinks the old drum is still active
* Errors continue to appear
* Printing can be stopped
* Print quality could be affected

Resetting aligns the printer’s internal counter with the real condition of your hardware — a key part of proper printer maintenance. ([Brother Support][3])

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## 🧼 **Drum Unit Care and Maintenance Tips**

Understanding your drum unit helps extend its lifespan and avoid frequent resets.

### 📍 What the Drum Does

The drum unit holds an electrostatic charge to pick up toner and transfer it to paper. It’s different from **toner cartridges** — toner gets used up faster, but the drum lasts longer and needs resetting only when replaced.

### 🧽 How to Keep Your Drum Healthy

✔ Avoid touching the green surface — fingerprints or scratches can damage it.
✔ When removing the drum for reset or replacement, handle by the plastic edges.
✔ Store the drum in a clean, dry place if you’re not installing immediately.
✔ Regularly clean printer internals — dust and toner build-up can shorten drum life.

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## 🔁 **Replacing the Drum Unit (if Needed)**

If you haven’t replaced your drum yet and are resetting in anticipation:

### 🧰 Drum Replacement Steps

1. Open the front cover.
2. Remove the toner cartridge.
3. Press the green lock lever and remove the drum unit.
4. Unpack the new drum unit.
5. Reinstall the toner into the new drum.
6. Reinstall the drum-toner assembly.
7. Perform the **drum reset as shown above**.

Only after this install and reset will the printer correctly track drum usage. ([support.ldproducts.com][4])

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## 🧠 **How to Verify a Successful Reset**

After resetting and closing the cover:

✔ Print a test page
✔ Check the printer status screen — no “Replace Drum” message should appear
✔ Check the drum life indicator in the settings menu

If drum life shows near 100%, the reset was successful.

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## 📞 **When to Call for Additional Support**

If you’ve followed the steps exactly and still get errors, you may be facing:

🔹 Internal sensor issues
🔹 Software/firmware problems
🔹 Physical hardware faults

In that case, contact **live professional support**:

📞 **1-866-203-7571** — For expert guidance and help with your Brother MFC-L2700DW drum reset and printer maintenance.

Having a technician walk you through steps over the phone can save you time and frustration.

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## 📝 **Frequently Asked Questions (FAQs)**

### ❓ *Can I reset the drum counter without replacing the drum?*

Not recommended — it misleads the printer about drum life and may cause print issues and damage. ([Brother Support][3])

### ❓ *How often should the drum be replaced?*

Brother drum units typically last for several thousand pages. Replace only when the printer indicates or print quality drops.

### ❓ *What happens if I skip resetting the drum?*

The printer could continue to show errors and may stop printing even after drum replacement. ([Brother Support][1])

### ❓ *Is drum reset the same as toner reset?*

No. Drum counter and toner counter are separate. Drum reset resets the drum life counter, while toner reset addresses toner cartridge life.

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## 🏁 **Conclusion**

Resetting the drum counter on your **Brother MFC-L2700DW** is an important maintenance step after installing a new drum unit. It ensures:

✅ Your printer recognizes the new drum
✅ Error messages clear
✅ Print quality remains optimal
✅ Printer life is extended

By following the clear steps above — **turn on the printer, open the front cover, hold OK, confirm with Up Arrow or 1, then close the cover** — you can reset your printer in just a few minutes. ([Brother Support][1])

And if you ever need **personalized help**, just call **1-866-203-7571** for professional support.