# 1-866-203-7571 Brother MFC J985DW not Printing [Fixed]
**Brother Printer Support at 1-866-203-7571**
If your **Brother MFC-J985DW printer is not printing**, you’re not alone. This is one of the most commonly reported issues by Brother printer users, especially after a system update, Wi-Fi change, or prolonged inactivity. The good news is that **the Brother MFC-J985DW not printing issue can be fixed** by following the correct troubleshooting steps.
In this in-depth guide, we’ll walk you through **all possible reasons and proven solutions** to resolve the Brother MFC-J985DW printing problem. Whether your printer is connected via Wi-Fi or USB, showing as offline, or printing blank pages, this article covers everything.
If you need immediate expert assistance, you can also call **Brother Printer Support at 1-866-203-7571** for fast troubleshooting help.
## Why Is My Brother MFC-J985DW Not Printing?
Before jumping into fixes, it’s important to understand **why your Brother MFC-J985DW printer is not printing**. The issue may stem from one or multiple causes, such as:
* Printer showing **Offline**
* Wi-Fi or USB connection issues
* Outdated or corrupt printer drivers
* Print jobs stuck in the queue
* Incorrect printer settings
* Empty or clogged ink cartridges
* Paper jam or hardware obstruction
* Firmware problems
* Windows or macOS update conflicts
Let’s now go step-by-step to fix the issue permanently.
**Brother Printer Support at 1-866-203-7571**
## Step 1: Check Basic Printer Status
Start with the basics before moving to advanced troubleshooting.
### ✔ Ensure the Printer Is Powered On
* Check that the printer display screen is ON
* Make sure there are no blinking error lights
### ✔ Check for Error Messages
Look at the printer LCD screen for messages such as:
* “Paper Jam”
* “No Ink”
* “Offline”
* “Unable to Print”
Resolve any on-screen errors before proceeding.
**Brother Printer Support at 1-866-203-7571**
## Step 2: Verify Paper and Ink Levels
A very common reason the **Brother MFC-J985DW won’t print** is due to paper or ink issues.
### Check Paper Tray
* Remove the paper tray
* Reload clean, aligned paper
* Avoid overfilling the tray
### Check Ink Cartridges
* Open the ink cartridge compartment
* Ensure cartridges are properly installed
* Replace empty or expired cartridges
> 💡 Even if ink appears available, clogged nozzles can prevent printing.
**Brother Printer Support at 1-866-203-7571**
## Step 3: Restart Printer and Computer
A simple restart often fixes temporary glitches.
1. Turn OFF the Brother MFC-J985DW printer
2. Unplug it from the power source
3. Restart your computer
4. Plug the printer back in
5. Turn it ON and try printing again
If the printer still doesn’t print, continue to the next steps.
**Brother Printer Support at 1-866-203-7571**
## Step 4: Check Printer Connection (Wi-Fi or USB)
### For Wireless Connection
If your Brother MFC-J985DW is connected via Wi-Fi:
* Ensure printer and computer are on the **same network**
* Check the Wi-Fi signal strength on the printer
* Restart your router
To verify connection:
* Go to printer **Menu > Network > WLAN > Status**
If Wi-Fi shows disconnected, reconnect the printer to the network.
**Brother Printer Support at 1-866-203-7571**
### For USB Connection
If using a USB cable:
* Disconnect the USB cable
* Try a different USB port
* Use a new USB cable if possible
* Avoid USB hubs
**Brother Printer Support at 1-866-203-7571**
## Step 5: Set Brother MFC-J985DW as Default Printer
Sometimes your system sends print jobs to the wrong printer.
### On Windows:
1. Go to **Control Panel > Devices and Printers**
2. Right-click **Brother MFC-J985DW**
3. Select **Set as Default Printer**
### On Mac:
1. Go to **System Settings > Printers & Scanners**
2. Select Brother MFC-J985DW
3. Set it as default
**Brother Printer Support at 1-866-203-7571**
## Step 6: Clear Print Queue (Very Important)
Stuck print jobs can block new ones.
### Windows:
1. Open **Devices and Printers**
2. Right-click Brother MFC-J985DW
3. Select **See what’s printing**
4. Cancel all documents
### Mac:
1. Open **Printers & Scanners**
2. Select your printer
3. Open print queue
4. Delete all pending jobs
Restart the printer after clearing the queue.
**Brother Printer Support at 1-866-203-7571**
## Step 7: Disable “Use Printer Offline” Mode
If your Brother MFC-J985DW shows offline, it won’t print.
### Windows:
1. Go to **Devices and Printers**
2. Right-click Brother printer
3. Click **See what’s printing**
4. Uncheck **Use Printer Offline**
**Brother Printer Support at 1-866-203-7571**
## Step 8: Update or Reinstall Printer Drivers
Outdated or corrupt drivers are a **top cause of Brother MFC-J985DW not printing**.
### Reinstall Drivers (Recommended)
1. Remove the printer from your system
2. Uninstall Brother drivers
3. Restart computer
4. Download latest drivers
5. Reinstall and reconnect printer
Ensure you select the correct OS version (Windows 10, 11, macOS).
**Brother Printer Support at 1-866-203-7571**
## Step 9: Run Printer Troubleshooter (Windows)
Windows includes a built-in tool to fix printer issues.
1. Go to **Settings > System > Troubleshoot**
2. Select **Printer**
3. Click **Run the troubleshooter**
Follow on-screen instructions.
**Brother Printer Support at 1-866-203-7571**
## Step 10: Clean Print Head and Nozzles
If your printer prints blank or faded pages:
### Automatic Print Head Cleaning
1. Go to **Menu > Ink > Cleaning**
2. Select **Black / Color / All**
3. Start cleaning
4. Print a test page
Repeat 2–3 times if needed.
**Brother Printer Support at 1-866-203-7571**
## Step 11: Check Firewall & Antivirus Settings
Security software may block printer communication.
* Temporarily disable firewall/antivirus
* Try printing again
* Add Brother printer as an exception if it works
**Brother Printer Support at 1-866-203-7571**
## Step 12: Update Printer Firmware
Outdated firmware can cause printing failures.
1. Go to **Menu > Machine Info**
2. Check firmware version
3. Update firmware if available
**Brother Printer Support at 1-866-203-7571**
## Step 13: Perform a Factory Reset (Last Resort)
⚠ This will erase all settings.
1. Go to **Menu > Initial Setup**
2. Select **Reset**
3. Choose **Factory Reset**
4. Restart printer
5. Reconfigure Wi-Fi and settings
**Brother Printer Support at 1-866-203-7571**
## Step 14: Test Print from Another Device
* Try printing from a different computer or smartphone
* If it prints, the issue is system-specific
* If not, the issue is printer-related
**Brother Printer Support at 1-866-203-7571**
## When to Call Brother Printer Support
If you’ve followed all the steps and your **Brother MFC-J985DW is still not printing**, it may be due to:
* Internal hardware failure
* Logic board issue
* Advanced firmware corruption
For expert assistance, contact **Brother Printer Support at 1-866-203-7571**. Certified technicians can quickly diagnose and fix the issue remotely.
**Brother Printer Support at 1-866-203-7571**
## Common Brother MFC-J985DW Printing Issues Fixed
✔ Brother MFC-J985DW not printing black
✔ Brother MFC-J985DW not printing color
✔ Brother MFC-J985DW offline issue
✔ Brother printer connected but not printing
✔ Brother MFC-J985DW prints blank pages
✔ Brother MFC-J985DW Wi-Fi printing problem
**Brother Printer Support at 1-866-203-7571**
## Prevent Future Printing Problems
* Keep drivers and firmware updated
* Print at least once a week
* Use genuine Brother ink
* Avoid sudden power shutdowns
* Keep printer clean and dust-free
**Brother Printer Support at 1-866-203-7571**
## conclusion
The **Brother MFC-J985DW not printing problem** can be frustrating, but in most cases, it is **completely fixable** with proper troubleshooting. By carefully following the steps in this guide, you can restore your printer’s functionality without replacing it.
If you want fast, hassle-free support, don’t hesitate to call **1-866-203-7571** and get professional help right away.
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