# 1-866-203-7571 Fix the 'Canon Selphy CP1300 Not Printing' Issue
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The **Canon Selphy CP1300** is a highly convenient and compact photo printer, designed to deliver high-quality prints quickly from your smartphone, tablet, or computer. However, like all electronic devices, users sometimes face issues, and one common problem is when the printer **refuses to print**. This can be frustrating, especially if you are trying to preserve precious memories or complete important tasks.
This guide will provide a **step-by-step approach** to diagnosing and fixing the Canon Selphy CP1300 Not Printing issue. Whether it’s a paper problem, connectivity error, software glitch, or hardware malfunction, following these steps carefully will help you restore your printer’s functionality.
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## 1. Understanding Common Reasons for Canon Selphy CP1300 Not Printing
Before attempting any fixes, it’s important to know **why the Canon Selphy CP1300 may not print**. Here are the most common causes:
1. **Paper or Ink Issues**
* Empty or incorrectly inserted paper tray.
* Incorrect paper type that the printer does not support.
* Expired ink or misaligned ink cartridges.
2. **Connectivity Problems**
* Wi-Fi connection lost or unstable.
* Printer not properly paired with the device.
* Using an unsupported connection method.
3. **Driver or Software Issues**
* Outdated printer driver.
* Corrupted printing software or mobile app.
* Operating system conflicts.
4. **Hardware Malfunctions**
* Printer hardware defects.
* Sensor errors or internal jams.
* Mechanical failure in paper feed or print head.
5. **Print Queue or Settings Errors**
* Jobs stuck in the print queue.
* Incorrect print settings selected.
* Printer set to offline mode.
Understanding the cause will help you apply the correct solution.
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## 2. Preliminary Steps to Fix Printing Problems
Before performing in-depth troubleshooting, follow these **preliminary steps**:
### Step 1: Check Power and Connections
* Ensure the printer is **powered on** and the display is active.
* Confirm that the **power cord is properly connected** to the printer and the wall outlet.
* If using a **USB connection**, make sure the cable is securely connected to both the printer and the device.
### Step 2: Check Ink and Paper
* Open the printer’s cover and verify that the **ink cassette** is properly inserted.
* Ensure the **paper tray is correctly loaded** with Canon-compatible photo paper.
* Avoid overfilling the tray; this can cause feeding issues.
### Step 3: Restart Devices
* Turn off the Canon Selphy CP1300 and your computer or mobile device.
* Wait **30 seconds** and then turn both devices back on.
* This can resolve temporary software or hardware glitches.
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## 3. Troubleshooting Connectivity Issues
If your printer is connected via **Wi-Fi** or **mobile device**, connectivity problems may prevent printing.
### Step 1: Verify Wi-Fi Connection
* Ensure the **printer is connected to the same Wi-Fi network** as your device.
* Press the **Wi-Fi button** on the printer to confirm network settings.
* If necessary, **reconnect** the printer to Wi-Fi using the Canon PRINT app.
### Step 2: Check Device Pairing
* For mobile devices, open the **Canon PRINT Inkjet/SELPHY app**.
* Make sure your printer appears in the app’s **device list**.
* If it does not appear, try **re-adding the printer** via the app.
### Step 3: Reset Network Settings
* On the Canon Selphy CP1300, navigate to **Settings > Device Settings > Reset Network Settings**.
* Reconnect to your Wi-Fi network after resetting.
* This resolves many communication errors.
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## 4. Resolving Driver and Software Issues
Outdated or corrupted drivers can prevent printing entirely.
### Step 1: Update Printer Driver
* Go to the **Canon official website**.
* Locate the **Selphy CP1300 support page** and download the latest drivers for your operating system.
* Install the driver and **restart your device**.
### Step 2: Reinstall Canon PRINT App
* If printing from a smartphone, **uninstall and reinstall** the Canon PRINT app.
* Ensure the app has **permission to access Wi-Fi and storage**.
* Reconnect the printer through the app.
### Step 3: Update Operating System
* Check if your device has **pending OS updates**.
* Updating your system can resolve **compatibility issues** with the printer.
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## 5. Fixing Print Queue and Offline Issues
Sometimes, print jobs get stuck, or the printer is set to offline mode.
### Step 1: Clear Print Queue
* On Windows:
1. Open **Control Panel > Devices and Printers**.
2. Right-click the Canon Selphy CP1300 and select **See what’s printing**.
3. Cancel all pending jobs.
* On Mac:
1. Open **System Preferences > Printers & Scanners**.
2. Select your printer and click **Open Print Queue**.
3. Delete all jobs.
### Step 2: Set Printer Online
* Right-click your printer in **Devices and Printers**.
* Ensure **Use Printer Offline** is **unchecked**.
* Retry printing.
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## 6. Hardware Troubleshooting
If preliminary and software fixes fail, it might be a hardware issue.
### Step 1: Check for Paper Jam
* Open the printer and inspect for **stuck paper or foreign objects**.
* Remove any debris carefully to avoid damaging the printer.
### Step 2: Inspect Ink Cassette and Print Head
* Ensure the **ink cassette is seated properly**.
* Clean the print head using the **printer maintenance menu**.
* Dirty or misaligned print heads often cause printing errors.
### Step 3: Perform Printer Reset
* Power off the printer.
* Press and hold the **Wi-Fi and Power buttons** simultaneously for 10 seconds.
* Release buttons and turn the printer back on.
* This restores factory settings and often fixes persistent issues.
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## 7. Printing Test Pages
After performing troubleshooting, it’s important to **test the printer**:
### Step 1: Print a Test Page
* On the printer, navigate to **Settings > Maintenance > Print Test Page**.
* Observe the output for **ink quality, alignment, and color accuracy**.
### Step 2: Try Different Devices
* Attempt printing from another device to **rule out device-specific issues**.
* This can help determine if the problem is with your computer or smartphone rather than the printer.
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## 8. Advanced Troubleshooting
If basic steps fail, consider these advanced methods:
### Step 1: Firmware Update
* Check for **firmware updates** on the Canon website.
* Follow instructions carefully to **avoid interruption** during the update.
### Step 2: Check File Compatibility
* Ensure files are in a **supported format (JPEG, PNG)**.
* Large files may fail to print; try **resizing or compressing** the image.
### Step 3: Factory Reset
* Navigate to **Settings > Device Settings > Reset All Settings**.
* This restores default configurations and can resolve **persistent software glitches**.
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## 9. Contact Canon Support or Technical Help
If none of the above steps work, the printer may require **professional assistance**:
* Call **1-866-203-7571** for expert help with Canon Selphy CP1300.
* Canon technicians can guide you through **diagnostics, replacement parts, or repair**.
* Keep your **purchase receipt and warranty details** ready.
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## 10. Tips to Prevent Future Printing Issues
Once your Canon Selphy CP1300 is fixed, prevent future problems with these tips:
1. **Use Canon-Compatible Paper and Ink**
* Always use recommended materials to avoid jams and poor print quality.
2. **Keep Firmware and Drivers Updated**
* Regular updates prevent software conflicts.
3. **Regular Maintenance**
* Clean the print head and paper feed mechanism periodically.
4. **Avoid Interruptions**
* Don’t turn off the printer while printing; this can cause errors.
5. **Stable Wi-Fi Connection**
* Use a reliable network to prevent connection drops.
**1-866-203-7571**
## Conclusion
Fixing the **Canon Selphy CP1300 Not Printing** issue involves careful inspection of hardware, software, connectivity, and print settings. Start with simple checks like power, paper, and ink, then move to connectivity troubleshooting, driver updates, and hardware maintenance. Advanced steps like firmware updates or factory resets can resolve persistent issues, and professional support via **1-866-203-7571** is always available if needed.
By following these methods step by step, you can restore your Canon Selphy CP1300 to **optimal printing performance** and enjoy high-quality prints without interruptions.
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