# How to Request Special Assistance on Avianca?

How to Request Special Assistance on Avianca [phone]: Call now to arrange wheelchair support, priority boarding, medical help, or guidance for a smooth and comfortable flight experience.

Traveling by air can be an exciting experience, but for some passengers, it can also come with unique challenges. Avianca Airlines recognizes that not all travelers have the same needs, which is why the airline provides special assistance services to ensure comfort, safety, and convenience. Whether you have mobility limitations, health conditions, or other special requirements, requesting assistance with Avianca can make your journey much smoother. This guide will provide step-by-step instructions and useful tips for requesting special assistance when flying with Avianca.

## Understanding Special Assistance Services

Special assistance on Avianca is designed to help passengers who require extra support during their travel. This service is especially beneficial for:

* Passengers with reduced mobility or physical disabilities
* Elderly travelers who may need assistance navigating the airport
* Travelers with medical conditions that require attention or special accommodations
* Passengers traveling with infants or young children
* Those with hearing or visual impairments

Avianca aims to ensure that all passengers receive the necessary support from the moment they arrive at the airport until they reach their destination. Special assistance services can include wheelchair support, priority boarding, escort services, oxygen support, and guidance for navigating the airport.

## Who Can Request Special Assistance

Avianca allows special assistance requests for passengers of all ages. The following categories are commonly recognized:

1. **Passengers with reduced mobility:** This includes individuals who have difficulty walking long distances, using stairs, or handling heavy luggage.
2. **Passengers with medical conditions:** Travelers who need oxygen, medication management, or other medical support during the flight.
3. **Passengers with sensory impairments:** Individuals who are deaf, hard of hearing, blind, or have low vision.
4. **Elderly travelers:** Senior passengers who may require help with boarding, luggage, or moving through the airport.
5. **Traveling with infants or children:** Parents or guardians flying with young children may request assistance to ensure safety and comfort.

Understanding your category will help you communicate your needs clearly when making a special assistance request with Avianca.

## How to Request Special Assistance

Requesting special assistance with Avianca is a straightforward process. It is important to make the request well in advance to ensure that the airline can provide the necessary support. Below is a step-by-step guide to help you request special assistance.

### Step 1: Contact Avianca Customer Service

The first step is to contact Avianca’s customer service. You can do this via phone, email, or through the airline’s website. It is recommended to make the request at least 48 hours before your flight, but earlier requests are preferred for more comprehensive support.

When contacting customer service, be prepared to provide:

* Your full name as it appears on your ticket
* Your booking reference or ticket number
* Flight details, including departure and arrival locations
* A description of the assistance required
* Any medical conditions or special requirements

Providing detailed information ensures that Avianca can prepare the necessary support in advance.

### Step 2: Complete the Special Assistance Form

Avianca may provide a form for passengers requiring assistance. This form asks for personal information, flight details, and specific needs. Completing the form accurately is essential for receiving the correct support. Some common assistance options include:

* Wheelchair assistance: For navigating the airport and boarding the aircraft
* Oxygen service: For passengers with respiratory conditions (prior medical approval may be required)
* Escort service: To accompany passengers through the airport
* Seating arrangements: Requesting seats with extra space or close to the restroom
* Assistance for traveling with infants or small children

Ensure that all details on the form are correct and up-to-date. Mistakes or omissions can result in delays or a lack of necessary support.

### Step 3: Confirm Your Request

After submitting your special assistance request, Avianca customer service will confirm your request and provide any additional instructions. Confirmation is important because it guarantees that the airline is aware of your needs and has prepared to meet them.

If you do not receive confirmation, follow up with the airline to ensure your request has been received and approved. Keep a record of all communication for reference.

### Step 4: Arrive Early at the Airport

Passengers who require special assistance are advised to arrive at the airport earlier than usual. Avianca recommends arriving at least two to three hours before departure for domestic flights and three to four hours for international flights. Early arrival allows time for:

* Check-in and document verification
* Security screening with additional support
* Coordination with airport staff for wheelchair or escort assistance
* Boarding the aircraft without stress

Airport staff are trained to assist passengers with special needs, and arriving early ensures that there is ample time for all necessary arrangements.

### Step 5: Utilize Assistance at the Airport

Once at the airport, Avianca staff will provide the requested assistance. Depending on your needs, this may include:

* **Wheelchair service:** Staff will help you move through the airport, including check-in, security, and boarding gates.
* **Escort service:** For passengers who need guidance or supervision, an escort will accompany you through the airport.
* **Priority boarding:** Passengers with special assistance can board the aircraft before general boarding begins.
* **Help with luggage:** Staff can assist in checking and carrying luggage to ensure a smooth process.

Airport personnel are trained to provide courteous and professional assistance, making the airport experience less stressful.

### Step 6: Assistance During the Flight

Avianca cabin crew is trained to accommodate passengers who have requested special assistance. Services during the flight may include:

* Helping passengers to their seats and ensuring seat belts are secure
* Providing guidance on using the aircraft’s restroom facilities
* Assistance with inflight entertainment or communication systems for passengers with sensory impairments
* Ensuring that medical needs, such as oxygen or medication, are managed properly

It is important to communicate your needs clearly to the cabin crew at the beginning of the flight to ensure prompt and effective support.

### Step 7: Assistance Upon Arrival

Upon landing, Avianca provides support to help passengers exit the aircraft and navigate the arrival airport. This may include:

* Wheelchair service from the aircraft to baggage claim
* Escort through customs and immigration procedures
* Assistance with connecting flights or ground transportation
* Help retrieving luggage from the baggage claim area

Avianca’s goal is to ensure that the journey is smooth from departure to arrival.

## Tips for a Smooth Special Assistance Experience

To make your travel experience as comfortable as possible, keep the following tips in mind:

1. **Request assistance early:** Submit your request as soon as you book your ticket to allow sufficient time for planning.
2. **Provide detailed information:** Clearly explain your needs and any medical conditions to avoid misunderstandings.
3. **Carry necessary documents:** Bring medical documentation if required for services such as oxygen support.
4. **Confirm your request:** Double-check with Avianca before your travel date to ensure everything is arranged.
5. **Arrive early:** Give yourself extra time at the airport to avoid unnecessary stress.
6. **Communicate clearly with staff:** Politely inform staff and cabin crew about your needs and any updates.
7. **Travel with a companion if needed:** If you require additional support, having a companion can provide extra comfort.

## Frequently Asked Questions

### Can I request special assistance at the airport?

Yes, Avianca allows passengers to request assistance at the airport. However, it is highly recommended to request assistance in advance to ensure that the necessary support is available when needed.

### Are there any additional fees for special assistance?

Special assistance services are generally provided free of charge for passengers who meet the eligibility criteria. However, certain medical services, like supplemental oxygen, may require prior approval or additional fees.

### Can I request specific seating for special needs?

Yes, Avianca allows passengers to request specific seating arrangements, including seats with extra legroom, aisle seats, or seats near the restroom. Make this request when submitting your special assistance form.

### What documents do I need for medical assistance?

Passengers requiring medical support should carry a doctor’s certificate or medical documentation. This is especially important for services like oxygen support or managing serious health conditions during the flight.

### Can children receive special assistance?

Yes, Avianca provides assistance for children traveling alone or with special needs. Parents or guardians can request additional support to ensure safety and comfort.

## Conclusion

Traveling with Avianca can be a stress-free and comfortable experience when special assistance is requested in advance. By understanding the available services, following the steps to request assistance, and communicating clearly with airline staff, passengers can ensure a smooth journey from departure to arrival.

Avianca’s commitment to accessibility and passenger comfort makes it easier for travelers with mobility limitations, medical conditions, or other special needs to enjoy air travel. Planning ahead, arriving early, and providing detailed information are key to making the most of Avianca’s special assistance services. With these steps, passengers can feel confident and supported throughout their journey.