---
# System prepended metadata

title: How to Request Special Assistance on Air France?
tags: [Air France, Passenger Care, Flight Support, Special Assistance, Travel Help]

---

# How to Request Special Assistance on Air France?

Learn how to request special assistance on +1-866-323-7710 Air France with expert support ensuring comfortable accessible travel from booking to arrival for all passengers worldwide

Traveling by air should be comfortable and accessible for everyone. Air France understands that some passengers require additional help before, during, or after their journey. Whether you are traveling with reduced mobility, a medical condition, a disability, pregnancy related needs, or simply require extra support at the airport, Air France offers special assistance services designed to make your travel experience smoother and stress free.

Requesting special assistance with Air France is a straightforward process, but it is important to understand how and when to make your request. Planning ahead ensures that the airline can provide the right level of care and support tailored to your needs. This guide explains the types of assistance available, who can request them, and the exact steps to follow to ensure a comfortable journey from departure to arrival.

### Understanding Special Assistance Services on Air France

Special assistance services are designed for passengers who need extra help due to physical, medical, or age related reasons. These services are available both at the airport and onboard the aircraft. The goal is to ensure safety, dignity, and comfort for all travelers.

Air France assistance services may include help with airport navigation, boarding and disembarking, seating arrangements, wheelchair support, medical equipment accommodation, and assistance for sensory impairments. These services are offered free of charge, but they must be requested in advance so proper arrangements can be made.

### Who Can Request Special Assistance

Many types of travelers are eligible to request special assistance. This includes passengers with reduced mobility, such as those who use wheelchairs or have difficulty walking long distances. Elderly passengers who may need help navigating busy airports can also request support.

Passengers with visual or hearing impairments can receive guidance and communication assistance. Travelers with medical conditions such as heart issues, respiratory conditions, or recent surgeries may also qualify for special services. Pregnant travelers who need additional comfort or seating support may request assistance as well.

In addition, passengers traveling with medical devices, oxygen equipment, or service animals can request accommodations to ensure compliance with safety regulations.

### Types of Special Assistance Available

Air France offers a wide range of assistance services to meet different needs. Understanding what is available helps you make the right request.

For passengers with reduced mobility, Air France provides wheelchair assistance at the airport. This includes help from check in counters to the boarding gate, assistance during boarding, and support upon arrival.

For passengers with visual impairments, trained staff can guide you through the airport and help you locate your seat. Announcements and instructions can be provided verbally when needed.

For passengers with hearing impairments, Air France staff can provide written instructions and visual cues. Assistance is also available during boarding and safety briefings.

Passengers with medical conditions may request special seating, priority boarding, or permission to carry medical devices. In some cases, medical clearance may be required before travel.

Passengers with cognitive or developmental conditions can request personalized assistance to help reduce stress and confusion during the journey.

### When to Request Special Assistance

Timing is very important when requesting special assistance. Air France recommends making your request as early as possible, ideally at the time of booking your flight. Early notification allows the airline to coordinate with airport teams and ensure the right equipment and staff are available.

If you did not request assistance during booking, you can still add it later through the Manage Booking section on the Air France website or by contacting customer service. Requests should generally be made at least forty eight hours before departure to guarantee availability.

Last minute requests may still be accommodated, but availability cannot always be guaranteed, especially during busy travel periods.

### How to Request Special Assistance During Booking

The easiest way to request special assistance is while booking your ticket. During the booking process, Air France provides options where you can indicate your specific needs.

You will be asked to select the type of assistance you require. This may include wheelchair assistance, help with boarding, or support for sensory impairments. You can also provide additional details that help the airline understand your situation better.

Once your booking is complete, your assistance request is automatically added to your reservation. You should receive confirmation that your request has been noted.

### Requesting Special Assistance After Booking

If your travel needs change or you forgot to request assistance during booking, you can still add it later. Log in to your booking using your reservation number and last name on the Air France website.

In the Manage Booking section, you can select special assistance options and update your preferences. If your needs are complex or involve medical equipment, it is often better to contact Air France customer support directly so they can guide you through the process.

Always double check that your request is confirmed before your travel date.

### Medical Clearance and Documentation

Some passengers may need medical clearance before flying. This usually applies to travelers with serious medical conditions, recent surgeries, or those who require oxygen during the flight.

Air France may ask you to complete a medical information form. This form is reviewed by the airline medical team to ensure that air travel is safe for you. In some cases, a doctors certificate may be required.

It is important to submit any requested documentation well in advance to avoid delays or denied boarding.

### Traveling With Wheelchairs and Mobility Devices

Passengers who use wheelchairs or mobility aids can travel comfortably with Air France. The airline accepts both manual and battery powered wheelchairs, subject to safety guidelines.

When requesting assistance, you should specify whether you will bring your own wheelchair and whether you need assistance to move within the airport. Providing details about the size, weight, and battery type of your device helps the airline prepare properly.

Your wheelchair is usually returned to you at the aircraft door upon arrival whenever possible.

### Boarding and Seating Assistance

Passengers who request special assistance often receive priority boarding. This allows extra time to settle in without the stress of crowded aisles.

Air France also tries to provide seating that meets your needs. This may include aisle seats, seats with movable armrests, or seating close to the lavatory. While seating requests are subject to availability, the airline makes every effort to accommodate them.

Onboard crew are trained to assist with stowing carry on items and explaining safety procedures clearly.

### Assistance at Connecting Airports

If your journey includes a connection, Air France can arrange assistance at transfer airports as well. This includes help navigating terminals, passing through security, and reaching your next gate on time.

Make sure all segments of your journey are included in your assistance request. This ensures a smooth transfer and reduces the risk of missed connections.

### Traveling With a Companion or Caregiver

Some passengers may travel with a companion or caregiver. While Air France provides assistance, companions may still be required to help with personal care tasks such as eating or using the restroom.

Air France staff can assist with mobility and navigation but cannot provide medical or personal care services. Understanding this helps you plan appropriately and ensures a safe journey.

### Service Animals and Emotional Support

Passengers traveling with service animals can request special arrangements. Service animals are generally allowed in the cabin, provided they meet airline and destination requirements.

You should notify Air France in advance and provide any required documentation. This ensures that seating arrangements and onboard procedures are properly managed.

### Arriving Early at the Airport

When traveling with special assistance, it is recommended to arrive at the airport earlier than usual. This allows enough time for check in, security screening, and boarding without rushing.

Airport staff will meet you at designated points and guide you through each step. Clear communication with staff helps ensure a smooth experience.

### What to Expect on the Day of Travel

On the day of your flight, check in as usual and inform the staff that you have requested special assistance. Your reservation will indicate your needs, and staff will coordinate support.

From check in to boarding and arrival, trained personnel will be available to help you. Do not hesitate to ask questions or request clarification at any point during your journey.

### Making Changes or Canceling Assistance Requests

If your plans change, update your assistance request as soon as possible. You can modify or cancel your request through Manage Booking or by contacting customer service.

Keeping your information up to date helps Air France provide accurate and efficient support.

### Tips for a Smooth Experience

Plan ahead and request assistance early
Provide detailed information about your needs
Carry necessary medical documents
Arrive early at the airport
Communicate openly with airline staff

These simple steps can greatly improve your travel experience.

### Conclusion

Requesting special assistance on Air France is a thoughtful and supportive process designed to make air travel accessible to everyone. By understanding the services available and making your request early, you can enjoy a comfortable and confident journey.

Whether you need help with mobility, medical support, or sensory assistance, Air France is committed to ensuring your safety and dignity throughout your travel experience. With proper planning and clear communication, your journey can be smooth, respectful, and enjoyable from start to finish.

Get smooth and stress free travel support by calling +1-866-323-7710 for Air France special assistance services.