# How to Request Special Assistance on Aeroméxico?

How to Request Special Assistance on Aeroméxico [phone]? Call for wheelchair help, medical support, boarding aid, and personalized airport assistance for a smooth travel experience.

Traveling by air is an exciting experience, but for some passengers, it comes with unique challenges. Whether you have a mobility issue, a medical condition, or special requirements, airlines like Aeroméxico provide options to ensure a smooth journey. Requesting special assistance ensures your safety, comfort, and convenience from the moment you arrive at the airport until you reach your destination. This guide will walk you through everything you need to know about requesting special assistance on Aeroméxico.

## Understanding Special Assistance on Aeroméxico

Aeroméxico understands that not every passenger has the same travel needs. Special assistance, sometimes referred to as **assistance for persons with reduced mobility (PRM)** or passengers with specific requirements, is designed to make air travel accessible for everyone. This assistance can include help with boarding, deplaning, navigating the airport, managing luggage, or accommodating medical devices.

Passengers eligible for special assistance include, but are not limited to:

* Travelers with mobility impairments
* Elderly passengers
* Travelers with visual or hearing impairments
* Passengers with medical conditions requiring support
* Individuals traveling with service animals or children needing extra care

Aeroméxico has a dedicated team trained to handle these needs, ensuring that every passenger receives personalized support.

## Why Requesting Special Assistance is Important

Requesting special assistance ahead of your flight is crucial for several reasons:

1. **Safety**: Passengers with mobility challenges or medical conditions need support to move safely through the airport and onto the aircraft.
2. **Efficiency**: Arriving at the airport without prior assistance arrangements may lead to delays, missed flights, or unnecessary stress.
3. **Comfort**: Assistance ensures a comfortable journey from check-in to deplaning, including seating arrangements and access to facilities.
4. **Peace of Mind**: Knowing that help will be available allows passengers and their companions to focus on enjoying the travel experience rather than worrying about logistics.

## How to Request Special Assistance

Aeroméxico provides multiple channels to request special assistance, allowing passengers to choose the most convenient method.

### 1. During Booking

The simplest way to request assistance is while booking your flight. Most online booking platforms and travel agents provide an option to indicate special requirements. When booking online:

* Look for options like “special assistance,” “wheelchair assistance,” or “passenger with reduced mobility.”
* Specify the type of assistance needed. Options may include boarding help, wheelchair assistance, seating arrangements, or oxygen support.
* Provide any necessary medical information or equipment requirements.

Booking with these details ensures that Aeroméxico can make the necessary arrangements in advance.

### 2. Via Aeroméxico Customer Service

If you didn’t request assistance during booking, you can contact Aeroméxico’s customer service:

* **Phone**: Aeroméxico provides dedicated phone lines for special assistance requests. It is recommended to call at least **48 hours before your flight** to ensure availability.
* **Email or Online Form**: Some Aeroméxico booking portals allow passengers to submit requests online or via email. Provide all relevant details including flight number, passenger name, and type of assistance needed.

When contacting customer service, be specific about your needs. For example:

* Type of mobility device (manual or electric wheelchair)
* Need for a walking aid or cane
* Assistance with carry-on luggage
* Medical equipment requirements

Providing these details ensures Aeroméxico staff can prepare and arrange the necessary resources.

### 3. At the Airport

While it’s best to arrange assistance in advance, Aeroméxico also provides support at the airport. Upon arrival:

* Approach the **special assistance desk** or any Aeroméxico check-in counter.
* Inform the staff about your requirements, including any mobility or medical needs.
* Aeroméxico personnel will guide you through the airport, assist with luggage, and ensure a smooth boarding process.

Keep in mind that requesting assistance at the airport without prior notification may take longer and availability may be limited.

## Types of Special Assistance Provided

Aeroméxico offers a wide range of assistance options tailored to different passenger needs:

### 1. Wheelchair Assistance

Aeroméxico provides wheelchairs for passengers with mobility impairments. Staff can assist you from check-in, through security, and all the way to your seat on the plane. After landing, they will help you disembark and reach your next destination or connecting flight.

Wheelchair assistance can be requested for:

* Short distances within the airport
* Long walks through terminals
* Connecting flights

Passengers with electric wheelchairs or mobility scooters should inform Aeroméxico in advance to ensure proper handling and storage.

### 2. Assistance for Visual or Hearing Impairments

Passengers with visual or hearing impairments can request personalized support:

* **Visual Impairments**: Staff can guide you through the airport, assist with check-in, and provide directions to boarding gates.
* **Hearing Impairments**: Aeroméxico staff can provide written instructions or assist with communication throughout the airport and onboard.

This service ensures that passengers with sensory impairments can travel independently and confidently.

### 3. Medical Assistance

Passengers with medical conditions requiring special support can request:

* Onboard oxygen (with prior approval)
* Assistance with medications
* Access to medical devices during the flight

Aeroméxico requires that passengers notify the airline about any medical needs at least **48 hours in advance** to comply with safety regulations and ensure proper care.

### 4. Assistance for Elderly Travelers

Older passengers may require support with:

* Navigating long airport corridors
* Boarding and deplaning
* Lifting and storing luggage

Aeroméxico staff can provide dedicated assistance to ensure elderly passengers travel comfortably and safely.

### 5. Traveling with Children or Dependents

Passengers traveling with young children, infants, or individuals requiring supervision may request assistance such as:

* Help with strollers or car seats
* Guidance through security checks
* Boarding and deplaning support

These services make traveling with dependents smoother and less stressful.

## Preparing for Special Assistance

To ensure a smooth experience when requesting special assistance, follow these preparation steps:

1. **Book in Advance**: Always request assistance during booking or at least 48 hours before departure.
2. **Provide Complete Details**: Include medical conditions, mobility devices, or any other special requirements.
3. **Carry Proper Documentation**: Medical certificates or prescriptions may be required for passengers needing oxygen or other medical equipment.
4. **Arrive Early**: Even with prior arrangements, arriving early allows staff to assist you properly and reduces stress.
5. **Inform Your Travel Companion**: If traveling with family or friends, make sure they are aware of the assistance arrangements.

By preparing in advance, passengers can avoid delays, confusion, or last-minute complications.

## Boarding and In-Flight Assistance

Aeroméxico ensures that assistance continues during boarding and in-flight:

* **Priority Boarding**: Passengers requiring special assistance are allowed to board first, giving extra time to get settled in their seats.
* **Seating Arrangements**: Staff can help you find the most suitable seat based on your mobility or medical needs.
* **In-Flight Support**: Cabin crew are trained to assist passengers with special requirements, whether it’s reaching overhead bins, using lavatories, or managing medical devices.

If you have ongoing needs during the flight, it is essential to inform the cabin crew as soon as you board.

## Deplaning and Arrival Assistance

Upon arrival, Aeroméxico provides assistance to ensure a smooth transition from the aircraft to the airport exit or connecting flight:

* Staff will help passengers disembark safely.
* Wheelchair or mobility support will be available.
* Assistance with luggage and connections to transport or airport services is provided.

For passengers with connecting flights, informing the airline about your onward journey ensures continuous support.

## Traveling with Service Animals

Passengers traveling with service animals can also request special assistance:

* Notify Aeroméxico in advance about the type of service animal and required accommodations.
* Staff can assist with boarding and settling your animal onboard.
* Certain documentation, such as health certificates or vaccination records, may be required.

Aeroméxico is committed to providing a comfortable travel experience for both passengers and their service animals.

## Tips for a Smooth Experience

To make your special assistance experience seamless, consider the following tips:

1. **Confirm Arrangements**: Call Aeroméxico a day before your flight to confirm your assistance request.
2. **Label Mobility Devices**: Clearly mark wheelchairs, scooters, or medical equipment for easy identification.
3. **Pack Essentials**: Carry medications, snacks, and comfort items in your hand luggage.
4. **Communicate Needs Clearly**: Don’t hesitate to remind staff of your requirements at each step.
5. **Stay Patient and Flexible**: While Aeroméxico aims for smooth service, airport procedures or connecting flights may occasionally cause delays.

## Frequently Asked Questions

### Can I request assistance for a last-minute flight?

Yes, but it is recommended to notify Aeroméxico at least 48 hours in advance. Last-minute requests may be accommodated based on availability.

### Do I need to pay extra for special assistance?

No, Aeroméxico provides assistance for eligible passengers at no additional cost.

### What if I use a wheelchair or mobility scooter?

Aeroméxico can handle both manual and electric wheelchairs. Inform the airline in advance for proper storage and boarding arrangements.

### How early should I arrive at the airport?

Passengers requesting special assistance should arrive at least **two hours before domestic flights** and **three hours before international flights**.

## Conclusion

Requesting special assistance on Aeroméxico ensures that every passenger, regardless of their physical or medical needs, can travel safely and comfortably. From booking to arrival, Aeroméxico provides personalized support, including wheelchair services, medical assistance, guidance for visually or hearing-impaired passengers, and help for the elderly or travelers with dependents. Planning ahead, providing detailed information, and communicating your needs effectively will make your journey smooth and stress-free. By taking advantage of these services, you can focus on enjoying your travel experience with confidence and peace of mind.