# How to Request Special Assistance on Volaris?

How to Request Special Assistance on Volaris [phone] easily ensures comfortable travel, including wheelchairs, medical support, and priority boarding for a stress-free airport experience.

Traveling can be an exciting experience, but for some passengers, it may also come with unique challenges. Volaris, a popular Mexican airline, is committed to providing a comfortable and accessible travel experience for all passengers, including those who require special assistance. Whether it’s due to mobility issues, medical conditions, or other special needs, requesting assistance in advance ensures a smoother journey. This guide provides a detailed walkthrough on how to request special assistance on Volaris, what to expect, and useful tips to make your trip stress-free.

## Understanding Special Assistance on Volaris

Special assistance is a service offered by airlines to accommodate passengers with physical, medical, or other specific needs. Volaris recognizes that every passenger is different, and it provides tailored support to make the entire travel process—from check-in to boarding and arrival—as comfortable as possible. Special assistance is not limited to passengers with disabilities; it also applies to those who may require extra help due to temporary injuries, age-related mobility limitations, or medical equipment that must be transported.

The types of assistance offered by Volaris typically include wheelchair services, escort assistance, guidance for visually impaired passengers, support for passengers with hearing difficulties, and help with boarding or deplaning. Knowing the options available and requesting the service in advance can significantly reduce travel stress.

## Who Qualifies for Special Assistance

Volaris provides special assistance for passengers who fall into various categories, including:

1. **Passengers with Mobility Impairments**
Passengers who have difficulty walking long distances or require a wheelchair fall under this category. Volaris offers different types of wheelchairs, such as standard wheelchairs for use inside the airport and aisle wheelchairs for boarding the aircraft.

2. **Passengers with Medical Conditions**
Those who have medical conditions that require special care or equipment during the flight, such as oxygen tanks or mobility aids, can request assistance. This ensures that medical needs are managed safely during the journey.

3. **Passengers with Hearing or Visual Impairments**
Volaris provides support for passengers who are blind, visually impaired, or deaf. This may include escort services through the airport or assistance with boarding announcements and safety instructions.

4. **Elderly Passengers or Those with Temporary Injuries**
Elderly passengers and those recovering from injuries can also request assistance, especially if they have difficulty walking, standing, or managing luggage.

5. **Families Traveling with Small Children or Infants**
While not strictly a disability service, families traveling with young children may request support with boarding, seating, or navigating the airport efficiently.

Understanding your eligibility and the type of assistance you need is the first step toward requesting the service.

## How to Request Special Assistance on Volaris

Requesting special assistance with Volaris is straightforward but requires advance planning. Here’s a step-by-step guide:

### Step 1: Book Your Flight

When booking a flight with Volaris, passengers have the option to indicate special requirements. This can be done directly on the airline’s website, through the mobile app, or via a travel agent. It is important to ensure that the airline is aware of your needs as early as possible. Early notification allows Volaris to make necessary arrangements and allocate resources such as wheelchair services or trained staff for assistance.

### Step 2: Contact Volaris Customer Service

After booking your flight, it is recommended to contact Volaris’ customer service to confirm your special assistance request. The airline offers dedicated support for passengers requiring additional help. You can reach out via phone, email, or live chat on the Volaris website. When contacting customer service, provide the following details:

* Full name as on the ticket
* Flight number and date
* Type of assistance required
* Any medical or mobility information relevant to your needs

Providing these details ensures that the airline is fully prepared to accommodate your needs.

### Step 3: Provide Medical Documentation (if required)

For certain types of assistance, such as transporting medical oxygen or operating specialized medical equipment, Volaris may require documentation from a healthcare provider. This documentation typically includes:

* A note specifying your medical condition
* Instructions for the use of any medical equipment
* Confirmation that the passenger is fit to travel

Submitting this information well in advance prevents delays or complications during check-in.

### Step 4: Confirm Assistance in Advance

Volaris advises passengers to request special assistance at least **48 to 72 hours before departure**, although requesting as early as possible is always better. Confirming your assistance closer to your flight date ensures that the airline has allocated the right staff and equipment for your specific needs.

## Types of Special Assistance Offered by Volaris

Volaris offers a variety of assistance services tailored to different passenger needs. Here’s a breakdown of common types of assistance:

### Wheelchair Assistance

Passengers with limited mobility can request wheelchair services, which include:

* **Airport Wheelchair Service:** Assistance through security checkpoints, restrooms, and boarding areas.
* **Aisle Wheelchair Service:** Used to help passengers board and deplane if they cannot walk the aircraft aisle.

Passengers can specify whether they require assistance only inside the airport or also during boarding and deplaning.

### Assistance for Visually Impairment

Passengers who are blind or visually impaired can request:

* **Escort Assistance:** A trained airline staff member will guide the passenger from check-in to boarding.
* **Safety Instructions Assistance:** Assistance with understanding safety information and instructions during the flight.

### Assistance for Hearing Impairment

For passengers with hearing difficulties:

* **Sign Language Support:** Some airports and flights may offer sign language support.
* **Visual Communication:** Airline staff can provide clear visual cues and written instructions to assist during check-in, boarding, and emergencies.

### Assistance for Medical Conditions

Passengers requiring special medical care can request:

* **Oxygen Support:** Passengers needing supplemental oxygen must inform Volaris and provide medical documentation.
* **Medical Equipment Handling:** Volaris allows certain medical devices to be transported safely on the flight.

### Assistance for Elderly or Injured Passengers

Elderly passengers or those with temporary injuries can request:

* Help with carrying luggage
* Priority boarding
* Assistance navigating the airport and seating

### Family Assistance

Families traveling with infants or young children may request:

* Priority boarding
* Assistance with strollers or baby carriers
* Guidance through security and boarding

## How Assistance Works at the Airport

Once your request is confirmed, special assistance services operate in the following way:

### Check-In Process

Passengers requesting assistance can often check in at a designated counter for faster service. Volaris staff will:

* Verify your special assistance request
* Provide boarding instructions
* Ensure your medical equipment or mobility aids are safely handled

### Security and Boarding

Airline staff will escort you through security checkpoints if required. For boarding:

* Priority boarding is usually offered for passengers with special needs.
* Wheelchair assistance is available from the gate to the aircraft door.
* Crew members may help with seating and stowing carry-on items.

### In-Flight Assistance

Flight attendants are trained to provide support to passengers with special needs. This includes:

* Assistance in locating seat belts and safety equipment
* Help with personal items during the flight
* Guidance on in-flight announcements and safety instructions

### Arrival Assistance

Upon landing, assistance continues with:

* Help deplaning safely
* Escort to baggage claim or connecting flights
* Assistance with medical equipment or wheelchairs

## Tips for a Smooth Experience

To make your journey as seamless as possible, follow these tips:

1. **Request Assistance Early:** Early notification ensures Volaris has time to prepare and allocate resources.
2. **Confirm Details:** Double-check your request with Volaris customer service at least 48 hours before departure.
3. **Arrive Early:** Arriving at the airport at least two hours before domestic flights and three hours before international flights allows sufficient time for assistance.
4. **Prepare Documentation:** Have medical notes, prescriptions, or equipment manuals ready if needed.
5. **Label Equipment:** Clearly label wheelchairs, crutches, or medical devices to avoid confusion.
6. **Communicate Needs:** Inform airline staff of any special requirements, including preferred seating or in-flight assistance.
7. **Travel with a Companion:** If possible, travel with someone who can provide extra support during your journey.

## Common Questions About Special Assistance on Volaris

### Can I Request Assistance at the Airport?

While it is possible to request assistance at the airport, Volaris strongly advises booking in advance. Last-minute requests may not be accommodated due to limited resources or staffing. Early requests ensure smooth service.

### Is Special Assistance Free?

Basic special assistance, such as wheelchair services and escort support, is generally provided at no additional cost. However, some specific services, such as medical oxygen or extra equipment handling, may incur fees. Always check with Volaris for details.

### Can I Bring My Own Wheelchair?

Yes, passengers may bring their own wheelchair or mobility aid. Volaris staff will assist in transporting the equipment and ensure it is safely stored during the flight.

### How Do I Cancel or Modify Assistance Requests?

If your needs change, contact Volaris customer service to update your request. Modifications should be made at least 24 hours before departure to ensure proper arrangements.

## Conclusion

Requesting special assistance on Volaris is a straightforward process designed to make air travel accessible and comfortable for everyone. By planning ahead, communicating your needs clearly, and confirming assistance with Volaris, you can ensure a smooth journey from check-in to arrival. Volaris’ dedicated services, including wheelchair support, medical assistance, and help for passengers with hearing or visual impairments, demonstrate the airline’s commitment to passenger comfort and safety. Following the tips and guidelines outlined in this guide will help make your travel experience stress-free and enjoyable, allowing you to focus on the excitement of your journey rather than the logistics.

Traveling with special needs should never be a barrier to exploring the world. Volaris provides reliable and professional support to make your trip as comfortable and convenient as possible. Whether you are traveling for business, vacation, or family visits, requesting special assistance ensures that your journey begins and ends on a positive note.