---
# System prepended metadata

title: How to Request Special Assistance on Viva Aerobus?
tags: [Passenger Aid, Travel Support, Comfort Travel, Passenger Help, Flight Help, Airport Services, Special Assistance, Travel Help]

---

# How to Request Special Assistance on Viva Aerobus?

How to Request Special Assistance on Viva Aerobus +1-866-323-7710 quickly and easily, ensuring comfortable travel with wheelchairs, medical support, or extra airport help from check-in to boarding.

Traveling can be an exciting and memorable experience, but for many passengers, especially those with disabilities, reduced mobility, or special medical needs, air travel can present unique challenges. Viva Aerobus, a well-known low-cost airline in Mexico, understands the importance of providing assistance to passengers who require extra help during their journey. Special assistance ensures that passengers enjoy a safe, comfortable, and stress-free travel experience from the moment they arrive at the airport until they reach their destination. This comprehensive guide will walk you through everything you need to know about requesting special assistance on Viva Aerobus, including the types of assistance offered, how to request it, what to expect at the airport, and tips for a smooth journey.

## Understanding Special Assistance

Special assistance on an airline refers to the support provided to passengers who may face difficulties during their travel due to physical limitations, medical conditions, age, or other factors. This support can range from wheelchair assistance to help with boarding and disembarking the aircraft, guidance through security checkpoints, and personalized attention during the flight.

Viva Aerobus is committed to offering these services to make air travel accessible to everyone. Whether you are traveling alone or with a companion, it is important to understand your options and make arrangements ahead of time to ensure a seamless journey.

## Types of Special Assistance Offered by Viva Aerobus

Viva Aerobus provides a variety of assistance options for passengers who need extra support. These services are designed to cater to different needs and can be requested at the time of booking or later by contacting the airline directly. The main types of special assistance include:

### 1. Wheelchair Assistance

Passengers with limited mobility, temporary injuries, or chronic conditions may require a wheelchair to navigate the airport. Viva Aerobus offers wheelchair services to help passengers move between check-in, security, boarding gates, and aircraft.

There are generally two levels of wheelchair assistance:

* **Ambulatory Assistance**: For passengers who can walk short distances but need support for longer distances or through airport terminals.
* **Full Mobility Assistance**: For passengers who cannot walk independently and need a wheelchair to travel from the entrance of the airport to the aircraft seat and back.

### 2. Assistance for Visually Impaired Passengers

Viva Aerobus understands the unique needs of passengers with visual impairments. Special assistance can include an escort through the airport, help with navigating boarding areas, and verbal guidance during the flight. Airlines often allow passengers to bring a guide dog on board, provided prior arrangements are made.

### 3. Assistance for Hearing-Impaired Passengers

Passengers with hearing difficulties may require special attention to ensure they receive important announcements and instructions during travel. Viva Aerobus can provide visual aids or assign staff members to assist with communication at the airport and during boarding.

### 4. Medical Assistance

Passengers who have medical conditions, require oxygen, or use medical equipment may need additional support. Viva Aerobus allows passengers to notify the airline about their medical needs in advance so that necessary arrangements can be made. It is important to provide detailed information about your condition and equipment requirements, as some medical devices may need airline approval before travel.

### 5. Assistance for Elderly Passengers

Older passengers who may have difficulty walking long distances or managing luggage can request assistance at various points in the airport. This service ensures that seniors have a comfortable and stress-free experience from check-in to boarding.

### 6. Traveling with Infants or Young Children

Passengers traveling with infants or small children may require additional support, such as help with strollers, assistance at security checkpoints, or guidance to the aircraft. Viva Aerobus staff are trained to accommodate families traveling with young children.

## How to Request Special Assistance on Viva Aerobus

Requesting special assistance on Viva Aerobus is a straightforward process, but it is important to plan ahead. Airlines recommend requesting assistance at least 48 to 72 hours before your flight to ensure availability and proper arrangements. Here’s a step-by-step guide to requesting special assistance:

### Step 1: During Booking

When booking your flight online, Viva Aerobus provides an option to indicate that you require special assistance. During the booking process, you may see prompts asking if you need assistance with mobility, medical requirements, or traveling with children. Make sure to select the relevant option and provide accurate details about your needs.

### Step 2: Contact Viva Aerobus Customer Service

If you did not request assistance during booking, or if your needs changed after booking, you can contact Viva Aerobus customer service directly. This can be done via phone, email, or online chat. Provide your booking reference and detailed information about the assistance required, including:

* Type of assistance needed (wheelchair, escort, medical support, etc.)
* Special equipment or medical devices being used
* Any mobility restrictions or medical conditions
* Number of people traveling with you, if applicable

Customer service representatives will confirm your request and provide instructions on what to expect at the airport.

### Step 3: Notify the Airport Staff

Even if you requested assistance in advance, it is important to notify airport staff upon arrival. Viva Aerobus recommends arriving at the airport early to allow enough time for check-in and assistance arrangements. Once you arrive, approach the special assistance desk or airline counter and inform the staff of your needs. They will provide a wheelchair, escort, or other support as requested.

## What to Expect at the Airport

Passengers receiving special assistance can expect a streamlined experience at the airport. Viva Aerobus staff are trained to handle a variety of situations, ensuring that passengers receive prompt and courteous help. Here’s a general overview of what you can expect:

### 1. Check-In Assistance

Passengers requesting special assistance can check in at designated counters, where staff will help with luggage and documentation. Some airports have special counters for passengers with disabilities or medical needs to reduce wait times and make the process smoother.

### 2. Security and Screening

Airport security procedures are adapted to accommodate passengers with special needs. For example, wheelchair users may receive additional support during screening, and passengers with medical devices can receive special instructions. Staff will assist in navigating the security area safely.

### 3. Boarding the Aircraft

Once at the boarding gate, airline staff will provide personalized assistance to ensure a smooth boarding process. Wheelchair users may be transported to the aircraft door via an aisle chair if the aircraft does not have onboard wheelchair facilities. Staff will help you get seated and stow carry-on items safely.

### 4. In-Flight Assistance

Flight attendants on Viva Aerobus are trained to assist passengers with special needs. This may include helping with seat belts, adjusting seating arrangements, or providing extra guidance during the flight. Passengers with hearing or visual impairments may also receive additional support during safety briefings.

### 5. Disembarking and Arrival

Upon arrival at your destination, airport and airline staff will provide assistance with disembarking, collecting checked luggage, and navigating the terminal. For wheelchair users, a staff member will help transport you to the arrival area or connecting flight.

## Tips for a Smooth Special Assistance Experience

To make your travel experience as comfortable and stress-free as possible, consider the following tips:

### 1. Plan Ahead

Request special assistance well in advance, preferably at the time of booking or at least 48 to 72 hours before your flight. Early notification ensures that Viva Aerobus can allocate resources and staff to meet your needs.

### 2. Provide Detailed Information

Be specific about your requirements, including mobility limitations, medical conditions, equipment, or the need for an escort. Detailed information helps airline staff prepare adequately for your journey.

### 3. Arrive Early

Arriving at the airport early is crucial when requesting special assistance. This allows time for check-in, security procedures, and boarding without feeling rushed.

### 4. Travel with a Companion

If possible, consider traveling with a companion who can provide additional support during your journey. While airline staff provide assistance, having someone you know can make the travel experience more comfortable and reassuring.

### 5. Keep Necessary Documents Handy

If you are traveling with medical equipment, oxygen, or medications, keep the relevant documentation and prescriptions accessible. This helps avoid delays during security checks or when requesting in-flight assistance.

### 6. Communicate Your Needs Clearly

Upon arrival at the airport, communicate clearly with Viva Aerobus staff about your requirements. If you experience any difficulties, don’t hesitate to ask for assistance. Airline staff are trained to accommodate a wide range of needs and are there to ensure your comfort and safety.

### 7. Use Viva Aerobus Customer Service for Questions

If you are unsure about what assistance you may need, or if you have questions regarding policies and procedures, contact Viva Aerobus customer service in advance. They can provide guidance tailored to your specific situation.

## Special Considerations

When requesting special assistance on Viva Aerobus, keep the following considerations in mind:

* **Medical Devices**: Certain medical devices, such as portable oxygen concentrators, must meet airline safety standards. Always notify Viva Aerobus in advance to ensure compliance and approval.
* **Mobility Restrictions**: Passengers with severe mobility restrictions may require specific seating arrangements. Make these requests early to ensure appropriate accommodations.
* **Traveling with Infants**: Families traveling with infants should inform the airline about strollers, car seats, or other equipment. Viva Aerobus can provide guidance and support at boarding.
* **Airports and Terminals**: Assistance services may vary by airport. Confirm availability at both departure and arrival airports, especially when traveling internationally.

## Conclusion

Traveling with special needs should never be a barrier to exploring new destinations or enjoying air travel. Viva Aerobus is committed to providing accessible, safe, and comfortable experiences for all passengers through its comprehensive special assistance services. Whether you require wheelchair support, medical assistance, help navigating the airport, or guidance for visually or hearing-impaired travel, Viva Aerobus offers solutions tailored to your needs.

Planning ahead, providing detailed information, and arriving early are key steps to ensure a smooth journey. By following the guidelines outlined in this guide, passengers can navigate the airport and aircraft confidently, knowing that trained staff are there to provide support every step of the way. Special assistance on Viva Aerobus is more than a service—it is a commitment to accessibility, comfort, and a stress-free travel experience for every passenger.