# How to Request Special Assistance on Turkish Airlines?

Easily arrange your travel needs with Turkish Airlines [phone] by requesting special assistance, including wheelchairs, medical support, and guidance for a smooth airport and flight experience.

Traveling can be a wonderful experience, but for some passengers, it comes with unique challenges. People with reduced mobility, medical conditions, or special needs often require assistance during their journey. Turkish Airlines, one of the leading global carriers, recognizes this and offers a variety of special assistance services to ensure a safe, comfortable, and stress-free travel experience. Understanding how to request special assistance on Turkish Airlines is essential for planning your trip effectively and avoiding last-minute complications at the airport.

This guide provides a detailed explanation of the types of assistance available, the process for requesting support, what to expect at the airport, and tips for a smooth journey.

### Why Special Assistance Is Important

Special assistance is designed to help passengers who may face difficulties navigating airports or boarding and deplaning aircraft. It includes a wide range of services such as wheelchair assistance, guidance for visually impaired travelers, assistance for hearing-impaired passengers, and support for passengers with temporary or permanent mobility limitations.

Requesting assistance in advance ensures that airport staff are prepared to meet your needs. Without proper arrangements, passengers may face delays, stress, and inconvenience. Special assistance also ensures compliance with safety regulations while providing comfort and dignity to travelers who require extra help.

### Types of Special Assistance Available on Turkish Airlines

Turkish Airlines offers a variety of services to cater to the needs of passengers who require extra support. Understanding these options can help you request the right type of assistance for your journey.

#### 1. Wheelchair Assistance

Wheelchair service is one of the most common requests for special assistance. It includes assistance for passengers with reduced mobility, elderly travelers, and those recovering from surgery or injury.

Wheelchair service is available for:

* Transfers between check-in counters, security checkpoints, and departure gates.
* Assistance boarding and deplaning the aircraft.
* Support during connections at intermediate airports.

Turkish Airlines provides two types of wheelchairs: standard wheelchairs and aisle wheelchairs that allow passengers to sit while being transported to their seat. Staff are trained to safely transfer passengers from the wheelchair to the aircraft seat if needed.

#### 2. Assistance for Visually Impaired Travelers

Passengers who are blind or visually impaired can request special assistance. This includes guidance from check-in through boarding and support when navigating airport terminals.

Staff may:

* Guide passengers through security and boarding areas.
* Assist with luggage handling.
* Provide verbal instructions for boarding and disembarking.

Travelers are encouraged to inform Turkish Airlines in advance if they will be traveling alone or with a guide dog. Proper arrangements ensure safety and independence throughout the journey.

#### 3. Assistance for Hearing-Impaired Passengers

Hearing-impaired travelers may require special assistance such as visual notifications, sign language support at certain airports, or assistance communicating with airline staff.

While in-flight announcements are made visually on entertainment screens, informing the airline in advance allows airport personnel to provide additional guidance, ensuring the passenger does not miss boarding instructions or flight updates.

#### 4. Assistance for Passengers with Medical Conditions

Passengers with medical conditions such as heart problems, respiratory issues, or recent surgeries may require additional support during the journey. Turkish Airlines offers medical assistance including:

* Pre-boarding support.
* Oxygen therapy onboard with prior approval.
* Assistance in case of mobility or health-related emergencies during travel.

Passengers are advised to carry medical documentation, a doctor’s note, and any medications needed during the journey. The airline requires advanced notice for certain services to ensure availability and safety.

#### 5. Assistance for Families and Unaccompanied Minors

Families traveling with infants or young children may need special assistance, such as priority boarding or help navigating airport terminals. Turkish Airlines also provides support for unaccompanied minors, including escort services to and from the aircraft, and dedicated care throughout the journey.

### How to Request Special Assistance on Turkish Airlines

The process for requesting special assistance involves several steps. It is important to make the request as early as possible to ensure the necessary resources and staff are available.

#### Step 1: Determine the Type of Assistance Needed

Before contacting Turkish Airlines, identify the type of assistance required. Consider your physical condition, medical requirements, mobility limitations, or other specific needs. Knowing exactly what you need will allow the airline to provide the appropriate support.

#### Step 2: Contact Turkish Airlines in Advance

Passengers are encouraged to request assistance at least 48 hours before departure. However, requesting as early as possible, ideally at the time of booking, ensures maximum availability of services. You can contact Turkish Airlines through:

* The official website through the special assistance section.
* Customer service via phone.
* Your travel agent, if booking through a third party.

When contacting the airline, provide:

* Your flight details (departure date, flight number, and route).
* Your personal information and booking reference.
* The specific type of assistance required.
* Any additional needs, such as oxygen or a guide dog.

#### Step 3: Complete Necessary Documentation

Some special assistance requests, particularly those related to medical conditions or oxygen requirements, may require documentation from a physician. Submit any required forms or notes well in advance to prevent delays.

For example, if you need onboard oxygen, Turkish Airlines requires a medical certificate and an approval process to ensure safety during the flight.

#### Step 4: Confirm Your Request

After making your request, confirm with the airline that your special assistance has been recorded in your booking. This ensures that the airport and cabin crew are aware of your needs.

### Check-In and Airport Procedures for Special Assistance

Once your request has been confirmed, understanding what to expect at the airport can help your journey go smoothly.

#### Arrival at the Airport

Passengers requiring special assistance should arrive earlier than standard recommended check-in times. Early arrival allows staff to provide assistance through check-in, security screening, and boarding.

Upon arrival:

* Inform the airport staff or Turkish Airlines representatives that you require assistance.
* Staff will guide you through check-in and security procedures.
* If you have luggage, it may be checked or delivered to your seat with the help of the airline staff.

#### Security Screening

Passengers with mobility devices or medical equipment may undergo additional screening. Staff will assist and ensure safety protocols are followed while minimizing inconvenience.

#### Boarding the Aircraft

Turkish Airlines provides priority boarding for passengers who requested special assistance. Staff will help you reach your seat, stow luggage, and provide any support needed during boarding.

#### In-Flight Assistance

Flight attendants are trained to assist passengers with special needs, including helping with seat belts, reclining seats, or accessing restrooms. Some passengers may require assistance with meals or entertainment systems, which can be requested onboard.

### Tips for a Smooth Journey

Requesting special assistance is just the first step. Here are some tips to ensure your travel is as smooth and stress-free as possible:

1. **Book in Advance**: Early requests guarantee availability and ensure the airline can provide proper resources.
2. **Provide Detailed Information**: Be specific about your needs, including mobility level, medical requirements, or additional support.
3. **Carry Documentation**: Bring medical notes, prescriptions, and identification for verification.
4. **Coordinate with Connecting Flights**: If your journey involves connections, confirm assistance is available at all airports.
5. **Use Priority Services**: Take advantage of priority boarding and dedicated lanes for special assistance.
6. **Inform Travel Companions**: Make sure family members or travel companions know the support plan for smoother coordination.
7. **Pack Essentials in Carry-On**: Medications, comfort items, and necessary devices should be within easy reach.

### Special Considerations

Certain passengers may need additional arrangements that require extra planning. These include:

* **Guide Dogs**: Ensure you notify the airline in advance, provide proper certification, and understand carrier policies.
* **Oxygen Requirements**: Oxygen onboard requires advance approval and specific documentation from a physician.
* **Mobility Equipment**: If bringing wheelchairs or mobility scooters, inform the airline to ensure safe transport.
* **Medical Devices**: Notify the airline about CPAP machines, insulin pumps, or other essential medical equipment.

### Assistance for Connecting Flights

Passengers with connecting flights must request assistance for each segment. Turkish Airlines coordinates with partner airlines and airport staff to ensure seamless transitions between flights. Confirm that assistance has been requested for all connecting airports and that any special equipment or medical needs are accounted for during transfers.

### Common Questions About Special Assistance

**Q: How early should I request assistance?**
A: Requesting at least 48 hours in advance is recommended, but earlier is always better, particularly for medical needs or oxygen requests.

**Q: Can I request assistance after booking?**
A: Yes, you can request assistance after booking. Contact Turkish Airlines directly or your travel agent to add your request to your reservation.

**Q: Is there an additional cost for special assistance?**
A: Most standard assistance services, such as wheelchairs and guidance, are provided free of charge. Medical-related services like oxygen may involve additional fees.

**Q: Will staff assist me with luggage?**
A: Yes, airline staff will provide support with checked baggage and carry-on luggage as needed during airport navigation.

**Q: What if my needs change during travel?**
A: Notify the airline as soon as possible. Staff can adjust support services depending on availability and your requirements.

### Conclusion

Requesting special assistance on Turkish Airlines is a straightforward process when done in advance. Whether you require wheelchair services, medical support, or guidance for visual or hearing impairments, Turkish Airlines is committed to making your travel comfortable and safe.

Planning ahead, providing detailed information, and confirming your needs ensures that your journey is smooth from check-in to arrival. Airport staff and flight attendants are trained to assist passengers with diverse needs, ensuring a dignified and stress-free travel experience.

By understanding the services available and taking advantage of priority assistance, you can focus on enjoying your journey rather than worrying about mobility or special requirements. Turkish Airlines’ commitment to passenger care ensures that all travelers, regardless of their needs, can experience the comfort and hospitality the airline is known for.

Travelers who request special assistance are encouraged to stay in communication with the airline, arrive early at the airport, and carry any necessary documentation. These simple steps provide peace of mind and a seamless travel experience from start to finish.

With proper planning and communication, requesting special assistance on Turkish Airlines can be a simple, effective, and reassuring process. Your comfort, safety, and convenience are a top priority, allowing you to enjoy every step of your journey.

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