---
# System prepended metadata

title: How to Request Special Assistance on Lufthansa?
tags: [Travel Support, Comfort Travel, Passenger Care, Flight Help, Accessible Travel, Disability Services, Flight Support, Travel Help]

---

# How to Request Special Assistance on Lufthansa?

Learn how to request special assistance on +1-866-323-7710 Lufthansa ensuring smooth travel support comfort accessibility and caring service worldwide for all passengers needing extra help

Traveling by air should be comfortable and stress free for everyone, including passengers who need special assistance. Lufthansa understands that many travelers require extra support due to medical conditions, reduced mobility, sensory challenges, age related needs, or temporary injuries. To ensure a smooth and dignified travel experience, Lufthansa offers a wide range of special assistance services designed to meet individual passenger needs from booking to arrival.

Requesting special assistance on Lufthansa is a straightforward process when you know the right steps and provide the correct information in advance. This guide explains everything you need to know about the types of assistance available, how to request them, when to make your request, and what to expect on the day of travel.

### Understanding Special Assistance on Lufthansa

Special assistance refers to services provided by Lufthansa to passengers who may need additional help during their journey. This includes support at the airport, during boarding, throughout the flight, and upon arrival. Assistance is available for passengers with reduced mobility, visual or hearing impairments, cognitive conditions, chronic illnesses, or other health related needs.

Lufthansa aims to offer equal access and comfort to all passengers while complying with international aviation regulations and accessibility standards. The airline encourages travelers to inform them of any special requirements as early as possible so proper arrangements can be made.

### Types of Special Assistance Offered by Lufthansa

Lufthansa provides a wide range of assistance services tailored to different needs. Understanding what is available helps you request the correct support.

#### Assistance for Passengers with Reduced Mobility

Passengers who have difficulty walking or cannot walk long distances can request mobility assistance. This may include wheelchair service at the airport, help navigating terminals, assistance with boarding and deplaning, and support during flight transfers.

Lufthansa categorizes mobility assistance based on passenger needs, such as those who can walk short distances, those who need help to board but can move independently in the cabin, and those who require full assistance throughout the journey.

#### Wheelchair Assistance

Lufthansa allows passengers to request airport wheelchairs or travel with their own mobility devices. You can request help for moving through the airport, transferring between flights, and reaching baggage claim after landing.

Passengers traveling with personal wheelchairs can check them in or use them up to the aircraft door depending on airport facilities. Lufthansa also accommodates manual and electric wheelchairs, subject to safety and battery regulations.

#### Assistance for Visual Impairments

Passengers who are blind or have low vision can request assistance navigating the airport, finding seats, reading safety instructions, and identifying personal belongings. Trained staff can escort passengers through security, boarding, and arrival procedures.

Guide dogs are permitted on Lufthansa flights free of charge, provided all documentation requirements are met. Advance notification is required to ensure cabin arrangements are made.

#### Assistance for Hearing Impairments

Lufthansa offers support for passengers who are deaf or hard of hearing. This includes visual announcements, personal assistance during boarding, and clear communication from cabin crew when needed.

Passengers can inform Lufthansa if they rely on lip reading, sign language, or written communication so staff can adapt their support accordingly.

#### Assistance for Medical Conditions

Passengers with medical conditions such as heart disease, respiratory issues, diabetes, or recent surgery may require special arrangements. Lufthansa may request a medical clearance form in certain cases to ensure the passenger is fit to fly.

Services may include oxygen support, assistance with medication storage, or seating arrangements that allow easier access to lavatories.

#### Assistance for Elderly Passengers

Senior travelers who need extra support can request assistance even if they do not have a medical condition. This may include help walking through the airport, boarding assistance, and guidance during connections.

Lufthansa staff are trained to assist elderly passengers with patience and care to ensure a comfortable journey.

#### Assistance for Pregnant Travelers

Pregnant passengers can request additional support such as priority boarding or seating assistance. Depending on the stage of pregnancy, Lufthansa may require a medical certificate. Informing the airline in advance ensures a smoother experience.

#### Assistance for Children and Passengers with Cognitive Conditions

Passengers with autism, anxiety, or cognitive challenges may request assistance to reduce stress during travel. Lufthansa can offer priority boarding, personal guidance, and clear explanations to help passengers feel comfortable.

Parents traveling with children who need special care can also request assistance for navigating the airport and boarding.

### How to Request Special Assistance on Lufthansa

Requesting special assistance is simple if done at the right time and through the proper channels.

#### Requesting Assistance During Booking

The easiest time to request special assistance is when booking your ticket. Lufthansa allows passengers to add special service requests during the booking process. You will be asked to select the type of assistance you need and provide relevant details.

If you are booking through a travel agent, inform them of your requirements so they can add the request to your reservation.

#### Requesting Assistance After Booking

If you have already booked your flight, you can still request assistance by logging into your booking on the Lufthansa website. Go to the Manage Booking section and add your assistance request.

You can also contact Lufthansa customer service directly to request special assistance. This is especially recommended if your needs are complex or involve medical equipment.

#### Providing Medical Documentation

For certain medical conditions or services such as onboard oxygen, Lufthansa may require medical documentation. This usually includes a medical information form completed by your doctor.

Submit these documents well in advance to avoid delays or travel restrictions.

### When to Request Special Assistance

Lufthansa strongly recommends requesting special assistance as early as possible. Ideally, requests should be made at least forty eight hours before departure. This allows the airline and airport staff enough time to coordinate services.

For passengers traveling with wheelchairs or medical equipment, earlier notification is even more important, especially on international or connecting flights.

### What to Expect at the Airport

On the day of travel, arrive at the airport earlier than usual. This gives you extra time to complete check in and receive assistance without rushing.

At check in, inform the staff that you have requested special assistance. They will confirm your request and coordinate with airport support teams.

You may be escorted through security and assisted with boarding depending on your needs. Lufthansa staff and ground agents work together to ensure your comfort and safety.

### Boarding and In Flight Assistance

Passengers requiring assistance often receive priority boarding. This allows extra time to get settled before the cabin becomes busy.

During the flight, cabin crew are available to assist with reaching overhead bins, moving within the cabin when possible, and communicating important information. While crew members cannot provide medical care, they can offer general support and ensure your comfort.

### Assistance During Connections

If your journey includes connecting flights, Lufthansa can arrange assistance between flights. This includes escorting you through the terminal, helping with transfers, and ensuring you reach your next gate on time.

Make sure all segments of your journey include your assistance request so nothing is missed.

### Arrival and Post Flight Assistance

Upon arrival, assistance continues until you reach baggage claim or your designated exit point. Staff can help retrieve checked wheelchairs or mobility aids and guide you through immigration and customs where applicable.

If you require help reaching ground transportation, inform staff at arrival so arrangements can be made.

### Traveling with Personal Medical Equipment

Lufthansa allows passengers to travel with approved medical devices such as CPAP machines, oxygen concentrators, and mobility aids. Some devices may be carried onboard while others must be checked in.

Always inform Lufthansa in advance if you are traveling with medical equipment so they can confirm approval and storage options.
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### Important Tips for a Smooth Experience

* Request assistance as early as possible
* Provide clear and accurate information
* Arrive at the airport early
* Carry copies of medical documents
* Label mobility equipment clearly
* Communicate any last minute changes to staff

These steps help Lufthansa provide the best possible service and reduce travel stress.

### Common Mistakes to Avoid

Some passengers assume assistance is automatic or available without notice. This can lead to delays or limited service availability. Always make a formal request and confirm it before travel.

Another common mistake is failing to include assistance requests for return or connecting flights. Ensure all legs of your journey are covered.

### Why Lufthansa Special Assistance Stands Out

Lufthansa is known for its commitment to passenger care and accessibility. The airline invests in staff training, modern equipment, and coordinated processes to support travelers with special needs.

By offering personalized assistance and encouraging advance communication, Lufthansa aims to make air travel accessible and dignified for everyone.

### Final Thoughts

Requesting special assistance on Lufthansa is a simple but important step for passengers who need extra support. Whether you require mobility assistance, medical support, or sensory accommodations, Lufthansa provides a range of services to help you travel with confidence.

The key to a smooth experience is early planning and clear communication. By informing Lufthansa of your needs ahead of time, you allow the airline to prepare and deliver the right level of assistance at every stage of your journey.
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