# How to Request Special Assistance on LATAM Airlines?

How to Request Special Assistance [phone] on LATAM Airlines for a smooth, comfortable journey. Get help with mobility, medical needs, or unaccompanied minors efficiently.

Traveling can be an exciting experience, but for many passengers, certain challenges can make air travel difficult. LATAM Airlines, one of the largest airlines in South America, understands that some passengers may require extra help to make their journey more comfortable. Special assistance is available for passengers with disabilities, medical conditions, elderly travelers, unaccompanied minors, and anyone who may need additional support. Knowing how to request this assistance in advance ensures a smooth and stress-free journey. This guide will explain the process, what services are available, and tips for making the request efficiently.

## Understanding Special Assistance

Special assistance refers to services provided by an airline to support passengers who may require help due to mobility limitations, health issues, or other personal needs. It includes assistance from check-in to boarding, during the flight, and upon arrival. LATAM Airlines has dedicated staff trained to help passengers with a variety of needs, making air travel accessible to everyone.

Passengers who may benefit from special assistance include:

* Individuals with physical disabilities
* Elderly travelers who may need help with walking or navigating the airport
* Travelers with reduced mobility
* Passengers with hearing or visual impairments
* Expectant mothers
* Passengers with medical conditions requiring oxygen or other equipment
* Families traveling with small children or infants

## Types of Special Assistance Available on LATAM Airlines

LATAM Airlines offers a wide range of assistance services depending on the passenger's needs. Here are the main types of assistance available:

### 1. Mobility Assistance

Passengers with mobility difficulties can request wheelchairs or electric carts to move through the airport. Assistance can include help at check-in, security checks, boarding, and deboarding the aircraft. Staff are trained to support passengers who cannot walk long distances or require help using stairs and ramps.

### 2. Assistance for Visually Impaired Passengers

LATAM Airlines provides assistance for passengers who are blind or have low vision. This may include guidance from the entrance of the airport to the gate, helping locate restrooms, and providing information about boarding. Airline staff can also provide guidance during boarding and when leaving the plane at the destination.

### 3. Assistance for Hearing Impaired Passengers

For passengers with hearing difficulties, LATAM staff can provide clear written instructions, visual cues, or sign language services if requested in advance. Flight attendants are trained to communicate effectively with hearing-impaired passengers to ensure they understand safety instructions and other essential information.

### 4. Medical Assistance

Passengers who have medical conditions or require special medical support during the flight can request assistance in advance. This may include seating arrangements to accommodate medical equipment, oxygen support, or space for stretchers. LATAM Airlines advises passengers to inform them about any medical condition or special requirements at the time of booking or at least 48 hours before departure.

### 5. Assistance for Elderly Passengers

Elderly travelers often benefit from special support to navigate busy airports and board flights safely. LATAM Airlines can provide help with luggage, guidance to boarding gates, and priority boarding if necessary. This ensures a comfortable and stress-free experience for senior travelers.

### 6. Assistance for Unaccompanied Minors

Children traveling alone require special attention. LATAM Airlines offers a service for unaccompanied minors, which includes supervision from check-in to boarding and during the flight. The airline ensures the child is safely handed over to a responsible adult at the arrival airport.

### 7. Assistance for Expectant Mothers

Expectant mothers may request assistance for comfortable seating, help with boarding, and access to airport facilities. LATAM Airlines advises pregnant travelers to consult their doctor before flying and to inform the airline about their pregnancy when booking the flight.

## How to Request Special Assistance on LATAM Airlines

Requesting special assistance on LATAM Airlines is a straightforward process, but it is essential to plan ahead. Here is a step-by-step guide to help you make the request successfully.

### Step 1: Inform LATAM Airlines in Advance

Passengers requiring special assistance should notify LATAM Airlines as soon as they book their flight. It is recommended to request assistance at least 48 hours before departure to ensure the airline can make proper arrangements. Requests can be made:

* During booking online
* Through the LATAM Airlines customer service center
* At the travel agency where the ticket is purchased

Early notification allows the airline to prepare the necessary resources and staff for your journey.

### Step 2: Specify the Type of Assistance Required

When making the request, it is important to specify exactly what type of assistance you need. For example, if you need a wheelchair, indicate whether you can walk short distances or need full mobility support. If traveling with medical equipment, provide details about the equipment and any requirements. The more information the airline has, the better they can prepare for your needs.

### Step 3: Provide Medical or Special Documentation if Needed

Some assistance requests, such as medical equipment or oxygen, may require documentation from a doctor. This ensures the airline can accommodate your needs safely and provide appropriate seating or facilities. LATAM Airlines may also request a medical certificate for pregnant passengers or those with serious medical conditions.

### Step 4: Confirm Assistance Before Departure

After making the request, it is a good idea to confirm with LATAM Airlines a few days before your flight. This ensures that all arrangements are in place and avoids any last-minute issues at the airport. Confirmation can be done through the airline’s customer service line or online if your booking allows.

## At the Airport: How Assistance is Provided

Once you arrive at the airport, LATAM Airlines provides step-by-step support for passengers requesting special assistance.

### Check-in and Security

Assistance starts at the check-in counter, where staff can help you with luggage and document verification. After check-in, staff can guide you through security screening, providing support for any mobility challenges or medical equipment.

### Boarding

Passengers with special assistance are often given priority boarding. This allows extra time to settle into the seat and store personal items. Wheelchairs or other mobility aids are transported to the aircraft and returned to the passenger upon arrival.

### During the Flight

Flight attendants are trained to assist passengers with special needs during the flight. This may include helping with seat belts, serving meals, or providing guidance on using onboard facilities. For medical cases, attendants are trained to respond to emergencies and provide basic first aid if necessary.

### Arrival and Disembarkation

At the destination airport, staff assist passengers from the plane to the baggage claim area or ground transportation. If you require additional support, such as help with connecting flights, it is provided to ensure a smooth transition.

## Tips for a Smooth Experience

To make the most of special assistance services on LATAM Airlines, follow these tips:

1. **Book Early**: Request assistance at the time of booking to allow adequate preparation.
2. **Provide Clear Information**: Give detailed information about your needs, including mobility issues, medical requirements, or other support needs.
3. **Carry Documentation**: Bring any required medical certificates, doctor’s notes, or prescriptions.
4. **Arrive Early**: Arriving at the airport early allows sufficient time for check-in, security, and boarding with assistance.
5. **Confirm Details**: Reconfirm assistance arrangements with the airline before your flight to avoid last-minute surprises.
6. **Ask Questions**: If unsure about services, ask LATAM staff about options available for your specific needs.
7. **Travel Companions**: If traveling with family or caregivers, make sure they are informed about the assistance process and procedures.

## Contacting LATAM Airlines for Special Assistance

LATAM Airlines provides multiple channels to request special assistance:

* **Phone**: You can contact LATAM Airlines’ customer service for your country to request assistance. They will guide you through the process and document your needs.
* **Email**: Some LATAM offices allow special assistance requests through email. Include your booking details and a description of your needs.
* **Online Booking System**: When booking flights through LATAM’s website, there is usually an option to request special assistance.

It is important to provide your booking reference and personal details when making the request to ensure proper arrangements are recorded.

## Common Questions About LATAM Airlines Special Assistance

### Can I Request Assistance for Connecting Flights?

Yes, if you have connecting flights with LATAM Airlines, you should request assistance for the entire journey. Staff will coordinate with each airport to provide support for check-in, security, boarding, and transfers.

### Is There a Fee for Special Assistance?

LATAM Airlines generally provides special assistance free of charge for passengers who require it due to disability or medical needs. However, additional services, such as medical oxygen or stretcher transport, may incur extra costs.

### What if My Needs Change After Booking?

If your situation changes after booking, contact LATAM Airlines as soon as possible. The airline can update your special assistance request and make new arrangements if necessary.

### How Are Unaccompanied Minors Handled?

Unaccompanied minors are supervised by trained staff from check-in to boarding, during the flight, and until they are handed over to a responsible adult at the destination. Parents or guardians should provide accurate information and follow airline guidelines.

## Conclusion

Requesting special assistance on LATAM Airlines is a simple process if planned in advance. By informing the airline about your needs, providing necessary documentation, and arriving at the airport early, you can ensure a comfortable and safe journey. LATAM Airlines is committed to making air travel accessible for all passengers, regardless of mobility, medical needs, or age. Whether you require a wheelchair, medical support, or help as an unaccompanied minor, LATAM staff are trained to provide assistance from check-in to arrival. Following the steps outlined in this guide will make your journey smooth, stress-free, and enjoyable.

Travel should be a positive experience for everyone, and LATAM Airlines’ special assistance services help ensure that every passenger can travel with confidence and peace of mind.