# How to Request Special Assistance on Emirates?

Travelers can request help easily on Emirates by calling [phone], ensuring personalized support, wheelchair services, guidance, and comfort throughout your airport and flight experience.

Traveling can be exciting and fulfilling, but for many passengers, it can also present challenges. Whether due to age, disability, medical conditions, or other special needs, navigating airports, boarding processes, and flights can require extra support. Emirates Airlines, one of the world’s leading carriers, offers comprehensive assistance to ensure that every passenger enjoys a comfortable and stress-free journey. If you are wondering how to request special assistance on Emirates, this detailed guide will walk you through the process, explain the types of support available, and provide tips to make your travel experience smooth and enjoyable.

### Understanding Special Assistance on Emirates

Special assistance on Emirates is a service provided to passengers who may require additional support before, during, or after their flight. This service is designed to ensure the safety, comfort, and convenience of travelers who might face challenges due to limited mobility, medical conditions, visual or hearing impairments, or other special requirements. Emirates takes pride in offering world-class assistance, from wheelchair services to guidance through security and immigration, all tailored to meet individual needs.

Passengers who require special assistance are encouraged to notify Emirates well in advance of their flight. This helps the airline allocate the right resources and provide staff trained to meet your specific needs.

### Who Can Request Special Assistance

Emirates offers assistance to a wide range of passengers, including but not limited to:

1. **Passengers with Reduced Mobility (PRM):**
This includes travelers who have difficulty walking, require wheelchairs, or have conditions that make it challenging to move around the airport or cabin.

2. **Elderly Passengers:**
Older adults who may need help with boarding, luggage, or navigating long airport distances.

3. **Passengers with Medical Conditions:**
Travelers with health concerns such as heart conditions, respiratory issues, or post-surgery recovery who may require assistance during the journey.

4. **Passengers with Visual Impairments:**
Individuals who are blind or have low vision and require guidance through the airport and on board.

5. **Passengers with Hearing Impairments:**
Travelers who are deaf or hard of hearing and need communication support or special instructions during the flight.

6. **Travelers with Cognitive or Developmental Disabilities:**
Passengers who need assistance due to conditions affecting their ability to navigate or communicate effectively.

7. **Families with Infants or Young Children:**
Parents traveling with babies or toddlers may request support for easier boarding and in-flight assistance.

By identifying the type of support you need, Emirates can ensure your travel experience is tailored to your requirements.

### How to Request Special Assistance on Emirates

Requesting special assistance on Emirates is a straightforward process. There are several ways to make your request, depending on your preference and how far in advance you are planning your travel.

#### 1. During Booking

When booking your ticket on the Emirates website or app, you will have the option to indicate that you require special assistance. Look for prompts during the booking process that ask about your mobility, medical conditions, or other support needs. Selecting this option ensures your request is linked to your booking from the start.

#### 2. After Booking

If you have already booked your ticket, you can add a special assistance request later by managing your booking online. Log in to your Emirates account, select your flight, and look for the special assistance section. Here, you can specify the type of help you require, whether it is a wheelchair, guidance, or other services.

#### 3. Contact Emirates Customer Service

For passengers who prefer a more personal approach or have complex requirements, contacting Emirates customer service directly is highly recommended. The airline has trained representatives who can provide guidance and ensure that your request is properly recorded. Call the Emirates support line or use their email service to provide your details, flight information, and the type of assistance required.

**Tip:** Always provide your booking reference, full name, flight number, and detailed description of your needs. This helps the airline allocate the appropriate resources and plan your journey effectively.

#### 4. Through Your Travel Agent

If you booked your Emirates flight through a travel agent, you can request special assistance through them. Your agent will communicate your needs directly to the airline and ensure that your request is properly recorded in the system.

### Types of Special Assistance Provided by Emirates

Emirates offers a wide range of services to accommodate passengers with special needs. These include:

#### 1. Wheelchair Assistance

Wheelchair services are among the most commonly requested types of support. Emirates provides wheelchairs to assist passengers from the check-in area, through security, boarding gates, and onto the aircraft. Wheelchair users are escorted to their seats, and upon arrival, to baggage claim or connecting flights if necessary.

Wheelchair services are available at most airports serviced by Emirates, but it is essential to request them in advance to guarantee availability.

#### 2. Boarding Assistance

Boarding can be challenging for passengers with mobility issues, medical conditions, or elderly travelers. Emirates staff can provide priority boarding, ensuring that you board safely and have sufficient time to settle in your seat. Special seating arrangements, such as aisle or bulkhead seats, may also be offered to facilitate comfort and accessibility.

#### 3. Assistance for Visually Impaired Passengers

Emirates offers guidance for passengers with visual impairments. Trained staff can lead passengers through the airport, help with security checks, and provide support during boarding. Some flights also provide Braille or audio instructions for safety information.

#### 4. Assistance for Hearing Impaired Passengers

Passengers with hearing impairments may request visual alerts and written instructions. Flight attendants are trained to communicate effectively, ensuring that safety information is delivered clearly. Emirates also provides captioned safety videos where available.

#### 5. In-Flight Medical Assistance

Passengers with medical conditions may require oxygen, mobility aids, or other accommodations during the flight. Emirates recommends that passengers inform the airline in advance about medical requirements. In some cases, a medical clearance from a doctor may be requested to ensure the safety of the passenger and others on board.

#### 6. Assistance for Families Traveling with Children

Families traveling with infants or young children can request support such as stroller storage, assistance boarding with car seats, and help with in-flight needs. Emirates cabin crew are trained to assist parents with feeding, diaper changes, and other child-related needs when possible.

#### 7. Assistance for Cognitive or Developmental Disabilities

Passengers with cognitive or developmental disabilities may require extra guidance at the airport, assistance with check-in procedures, and support during boarding. Emirates staff are trained to provide patient and understanding support to help travelers navigate the airport and flight safely.

### How to Prepare for Your Flight When Requesting Assistance

Requesting special assistance is only part of the process. Proper preparation ensures that your journey goes smoothly. Here are some tips:

1. **Book Early:** Requesting assistance well in advance increases the likelihood of availability and ensures staff can be prepared for your needs.

2. **Provide Detailed Information:** Clearly describe your requirements, whether it’s a specific type of wheelchair, oxygen support, or guidance through the airport.

3. **Arrive Early:** Arriving at the airport earlier than usual gives you and the staff time to manage check-in, security, and boarding without stress.

4. **Carry Documentation:** For medical assistance, carry any necessary medical documents, prescriptions, or doctor’s notes.

5. **Notify Connecting Airlines:** If you have a connecting flight with another carrier, inform them of your special assistance needs so they can coordinate transfers.

### Tips for a Comfortable Flight with Emirates

Emirates is known for its high level of service and comfort, but passengers requesting assistance can take extra steps to make their flight even better:

* **Select the Right Seat:** Choose aisle seats or bulkhead seats for easier access and movement.
* **Request Dietary Requirements:** If you have medical dietary restrictions, request special meals in advance.
* **Pack Essentials in Carry-On:** Keep medications, mobility aids, or comfort items within easy reach.
* **Stay Hydrated and Move:** For longer flights, drink water and stretch when possible to maintain comfort.

### Contacting Emirates for Assistance

For direct assistance with special needs, passengers can contact Emirates customer service through:

* **Phone:** Call Emirates customer support and provide your booking reference and specific assistance requirements.
* **Email:** Send detailed information about your needs, including flight numbers, booking references, and any medical or mobility information.
* **Online Forms:** Emirates website often provides special assistance request forms linked to your booking.

**Tip:** Always keep a record of your request confirmation. This ensures that staff at the airport are aware of your requirements.

### What Happens at the Airport

Once your request is recorded, Emirates staff will assist you from arrival at the airport until boarding:

* A dedicated staff member or team meets you at the check-in counter.
* You are guided through security, immigration, and to your boarding gate.
* Wheelchair users are escorted onto the plane and to their seat.
* Cabin crew are informed of your requirements and provide in-flight support.
* Upon arrival, staff assist you to baggage claim, customs, or connecting flights as needed.

This process is designed to minimize stress and ensure passengers with special needs feel safe and supported throughout their journey.

### Common Questions About Special Assistance on Emirates

**Q: Can I request assistance for a last-minute booking?**
A: Yes, but it is recommended to request assistance as early as possible. Last-minute requests may be accommodated depending on staff availability and airport resources.

**Q: Is special assistance free?**
A: Emirates provides special assistance services free of charge for passengers who need support.

**Q: Do I need a doctor’s note for medical assistance?**
A: For certain medical conditions or equipment, Emirates may request a doctor’s clearance to ensure safety on board.

**Q: Can I bring my own wheelchair?**
A: Yes, passengers may bring their own wheelchair. Emirates also provides wheelchairs for airport use if needed.

**Q: How do I coordinate connecting flights?**
A: Notify Emirates and the connecting airline in advance. Staff at transfer points will assist with your movement between flights.

### Benefits of Requesting Assistance in Advance

* **Peace of Mind:** Knowing that help is available reduces travel anxiety.
* **Faster Processing:** Early requests ensure priority check-in and boarding.
* **Customized Support:** Staff can prepare specific equipment or arrangements tailored to your needs.
* **Safety:** Assistance ensures passengers navigate airport and flight procedures safely.
* **Comfort:** Personalized attention makes the journey more comfortable and enjoyable.

### Conclusion

Traveling with special needs does not have to be stressful. Emirates Airlines is committed to providing world-class assistance to all passengers, ensuring that your journey is safe, comfortable, and enjoyable. Requesting special assistance in advance is the key to a smooth experience, from check-in to arrival at your destination. By understanding the types of support available, preparing ahead of time, and communicating clearly with Emirates, you can travel confidently, knowing that your needs are accommodated every step of the way.

Whether you require wheelchair services, medical support, guidance for visual or hearing impairments, or help navigating the airport with children or elderly passengers, Emirates is prepared to assist. Following the guidelines and tips in this article will help ensure your travel experience is seamless, stress-free, and memorable for all the right reasons.
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