# 3rd Module - Intermediate
## Vocabulary

**Availability:** free to do something, unoccupied.

**Action items:** Tasks, activities, or actions that need to take place. They are usually defined during a meeting.

**Growth:** the act or process of growing, developing or increasing.

**Helpful:** something that is useful.

**Job position:** the employment for which one has been hired.

**Metrics:** a standard of measurement.

**Meeting:** when people get together, in person, through a call or video conference, to talk about something in particular.

**Onboarding:** the process of integrating new employees into an organization or familiarizing a new customer with your products or services.

**Trend:** a general direction in which something is developing.

**Outline:** a general description or plan showing features of something without details.

**Pace:** move or develop something at a particular speed.

**Role:** a part or character someone performs, or the function or the position of a person.

**Welcoming:** behaving in a friendly way to a guest or new arrival

**Closed questions:** questions that can be answered by a simple “yes” or “no”.

**Open questions:** a question that requires a developed answer. It can’t be answered with a “yes” or “no”.

**Probing questions:** typically open-ended questions in which the answers are primarily subjective.

**Leading questions:** questions elaborated to suggest the proper or the desired answer.

**Loaded questions:** questions that contain a controversial assumption, they are complex questions since they can be tricky.

**Funnel questions:** it is a technique that involves starting with general questions, and then making a more specific point in each question.

**Recall and process questions:** they are open response-style questions that make you remember something so it required deeper thought.

**Rhetorical questions:** questions that someone asks without expecting an answer.

**Colleagues/ Coworkers:** People who you work with.

**Common ground**: things in common

**Team building:** activities done to build effective work relationships. They help build trust within a team.

## How talk about your job

- Growth: Where do you want to grow in your job?

## How to communicate effectively during meetings




Try to only pay attention, listen and not only thinking about your reply.


- why am I asking this?
- Be specific
- Ask essential question: I know your answer, but I didn't understand it, can you explain a little more?
Because if you repeat the question it shows that you're not paying attention.

Don't prolong the meeting for no reason

## How to deliver effective presentations and provide metrics



- Stablish a clear objective, exactly what you want to present
- Know your audience, 5, 500 people. The level of your audience. Will there be interaction?. Are you presentin a tech project?. To tech people? To people that don't know match about technology. You need to change what you say. The presentation depend of your audience
- Outline: esquema, esbozo
- Make a list of potential Q so at the end you have a good idea of what would come up.


Make a explanation in simple word, don't use a very, very technical vocabulary


- Start strong, be enthusiastic and honest to connect with your audience
- Make eye contact
- Don't deviate and do off into another tangent, stay in your subject
- What is you voice modulation? Are you speakin too loud, too quiet, are you moving soo slow. Think about your body language. Are you using your arms and feet?

SEE MORE: Business English Course in Platzi

## How to ask questions to understand tasks and requirements



- Closed questions
Do you like the red short or blue short?
Do you want to go to the party?

- Open question
What is your job?

- Probing question
Give an idea of the level of your audience, for ex: talking marketing. To see the level of the audience whether is high or low
Has anyone here led a marketing campaign?
Many people say: yes it's pretty high, or many people say low and you have to adapt your presentation

- Leading question
You ask this question because you want that someone to get a specific point.
EX: You can't cook so I can assumpt that you go out to eat all the time. Ans: Yes, I do. because you're leading them there

- Loaded question
Use a serious implication
You can't cook so you must burn your food all the time and your food tastes terrible. Ans: Well, we don't know that's true is a little rude but that's the style of the loaded question.

- Funnel question
Do you like cats or dogs? dogs
Do you like big or small dogs? small
Do you like pugs or chihuahua? pugs
Then spefic

- Recall and process questions
Recall
About something we talked before. Ex:
In the class about food we talked about different temperature of foods. warm, hot, cold, spicy
What is the difference between hot and spicy? Do you remember?

Process: It's about a certain process
What do you think about the main character? There is no right answer or no wrong answer. But it start a conversation going.

- Rhetorical question
When you ask this kind this question the answer is usually obvius. So you don't have to answer to this question


It was used to find the core or root of the problem

Ex:
In Washington DC. The Washington monuments has been damaged. So the q. why:
- Why is the Washington monument being damaged?
- Because there are more pigeons than normal and they damage the monument.
- Why are there more pigeons than normal?
- Well, because there are more insects around the W. Monument
- Why are there more insects around Monument?
- Because we had to change the lights and we put in brighter lights
- Why did you have to change the lights?
- Because there was a voltage problem, and so all lights were are not working, because the voltage is the problem.

So the real problem is the voltage. We need to fix the voltage problem and that fixes everything else.

- And respect the chain of command
- In a room team, talk first to the leader and if he doesn't know go to the CEO or someone bigger, don't try and ask a basic question to a very high level profile. "Knowing who to ask is the key"

## Being sociable with your colleagues



Ask a lot of question about your coleagues, what do you do?, where are you from? what do you like?


Things in common. as hobbies, What kind of thing do you do for fun?, what are you doing in this weekend? Do you have both pets? dogs and cats.
In some in common you can build a relationship.

Not cancel the plan
You need to stick to your plan.
Do you want to play to videgames?
Do you want to go for a coffe with me?
Let's go for a lunch together.
Let's go for a coffee break
Let's do something


Example: 1 o' clock in USA you will be 1 o'clock
Clothing: In USA you use Tie
Greetings:
- Hand shake
- Hug
- Just a wave?
- Kiss on the cheek

Activities in group with your colleagues that kind bring together. So you can work as a team, build team.
- escape room: you go with your colleagues into it, and you have solve puzzles, you have to solve riddles, different things to able to leave.

I go for a beer with my partners.