# How do I fix my AT&T email account?

If you’re facing issues with your AT&T email account, there are a number of common problems that may be affecting your service. These issues can range from incorrect login credentials to server-related problems, or even outdated software. Troubleshooting your AT&T email account can often help you fix the issue quickly and restore normal operation. This guide provides an in-depth look at how to fix common AT&T email problems or Help 1-866-987-2475, along with related FAQs.

Common AT&T Email Account Issues and Solutions
**1. Cannot Log In to AT&T Email**
One of the most frequent issues AT&T users face is the inability to log into their email accounts. This may be due to incorrect credentials, account lockouts, or browser problems.

**Solution:**

Verify Login Credentials: Double-check your email address and password. Be aware of any caps lock issues and special characters.
Reset Password: If you’ve forgotten your password or your account has been locked, reset it by going to the AT&T login page and selecting "Forgot Password."
Browser Issues: Sometimes, cache and cookies in your browser can prevent you from logging in. Clear your browser cache, or try accessing your account using a different browser or device.
**2. Forgot AT&T Email Password**
If you can’t remember your AT&T email password, you will need to reset it.

**Solution:**

Go to the AT&T "Forgot Password" page.
Enter your email address or user ID.
Follow the steps to verify your identity (via phone number or alternate email).
Create a new password and log in with the updated credentials.
3. Account Locked or Hacked
AT&T locks accounts after too many failed login attempts for security reasons. If you suspect that your account has been hacked, it’s important to act quickly.

**Solution:**

Account Lockout: Wait for the lockout period to end, which can last up to 24 hours. Alternatively, you can reset your password.
Hacked Account: Change your password immediately. Review your account settings (such as forwarding or filtering rules) to ensure no one has tampered with them. Enable two-factor authentication (2FA) to secure your account.
**4. Email Not Sending or Receiving**
If you are having issues with sending or receiving emails, there may be problems with your email client configuration, filters, or even server settings.

**Solution:**

Check Server Settings: Ensure your IMAP/POP and SMTP settings are correct.
For IMAP:
Incoming server: imap.mail.att.net, port: 993, SSL
Outgoing server: smtp.mail.att.net, port: 465 or 587, SSL
For POP3:
Incoming server: inbound.att.net, port: 995, SSL
Outgoing server: outbound.att.net, port: 465, SSL
Review Filters: Check your account's filter settings to make sure incoming emails aren't being routed to specific folders like spam or trash.
Check Email Quotas: If your mailbox is full, you won’t be able to receive new emails. Delete older messages or free up space by archiving messages.
**5. Emails Going to Spam**
If you notice that legitimate emails are ending up in your spam folder, you may need to adjust your spam filter settings.

**Solution:**

Mark messages from trusted senders as "Not Spam" to ensure that future emails from them appear in your inbox.
Review and update your spam filter settings in the AT&T email options to avoid false positives.
**6. Unable to Sync AT&T Email with Devices**
Many users prefer accessing AT&T email through third-party apps like Outlook or Apple Mail. If your email is not syncing across devices, it may be due to incorrect settings or outdated software.

**Solution:**

Ensure your IMAP or POP server settings are correctly configured. IMAP is recommended for syncing across multiple devices.
Update your email client to the latest version to avoid compatibility issues.
Disable and re-enable your email account in the app to reset syncing.
**7. Browser or App Compatibility Issues**
If you're unable to access your AT&T email account from your browser or app, it could be due to compatibility issues with outdated software.

**Solution:**

Browser: Ensure you are using an updated browser like Google Chrome, Firefox, or Microsoft Edge. Clear your browser's cache and cookies regularly to prevent performance issues.
Mobile App: Ensure your mobile email app is up to date. If you still experience issues, consider reinstalling the app or trying a different email client.
**8. Issues with AT&T Email Servers**
AT&T’s email servers occasionally experience downtime or outages, which could prevent you from accessing your account.

**Solution:**

Check AT&T’s service status page to verify if there is an ongoing issue with the email servers.
If there is no server problem, try logging out and back in, or access your email from a different device.
**9. Missing Emails**
If you’re not receiving certain emails, or they seem to be disappearing, this could be due to filters, forwarding, or third-party email clients.

**Solution:**

Check your email filters and forwarding settings to ensure that emails aren't being routed to another folder or address.
Review your third-party email clients to ensure that emails aren’t being downloaded and deleted from the AT&T server.
**10. Email Forwarding Issues**
If you’ve set up email forwarding and it isn’t working as expected, there could be a problem with the settings or the recipient’s email service.

**Solution:**

Double-check your forwarding settings under account options. Make sure the recipient’s email address is correct, and that forwarding is set up properly.
Steps for Advanced Troubleshooting
**Reset Account Settings:**
If your account settings seem to be corrupted or misconfigured, try resetting them to their default configuration.

Go to your AT&T email settings, review and update the configurations, and ensure everything is set up correctly.
Run Antivirus Scan:
Sometimes malware or viruses can interfere with your email services. Run a full system antivirus scan to ensure your computer is not compromised.

**Disable Browser Extensions:**
Some browser extensions, especially ad blockers or script blockers, can interfere with AT&T’s email service. Disable these extensions to see if the issue resolves.

**Update Your Operating System:**
Outdated operating systems or email clients may not function properly with AT&T email. Ensure your OS and applications are up to date.

Related Blog:
[Why am I not getting my AT&T emails?](https://tipsforinternet.medium.com/why-am-i-not-getting-my-at-t-emails-169a26e5ecd6)
[Why is my AT&T internet not working?](https://tipsforinternet.medium.com/why-is-my-at-t-internet-not-working-82a0156bb964)
**Related FAQ**
**1. How do I reset my AT&T email password?**
To reset your password, visit the AT&T login page and click “Forgot Password.” Follow the prompts to verify your identity via your recovery email or phone number, then create a new password.

**2. Why is my AT&T email account locked?**
AT&T locks accounts after too many failed login attempts for security purposes. You can either wait for the account to unlock or reset your password to regain access.

**3. Why can’t I send emails from my AT&T account?**
This issue is often caused by incorrect SMTP settings. Ensure that your outgoing server is set to smtp.mail.att.net and uses port 465 or 587 with SSL encryption.

**4. How do I unblock a sender in AT&T email?**
Log in to your AT&T email account, navigate to the settings, and look for "Blocked Addresses." Remove the email address you wish to unblock.

**5. Why are emails going to my AT&T spam folder?**
AT&T’s spam filters may incorrectly mark legitimate emails as spam. Mark these emails as “Not Spam” to move them to your inbox and avoid future issues.

**6. How do I sync my AT&T email with a mobile app?**
Ensure your mobile app is set up with the correct IMAP settings (imap.mail.att.net, port 993 with SSL). If you’re using POP3, make sure to configure the server settings accordingly.

**7. Why are some of my AT&T emails missing?**
Missing emails could be due to incorrect filtering or forwarding settings. Check these settings and verify that no messages are being automatically moved to other folders.

**8. What should I do if my AT&T email account is hacked?**
If your account is hacked, immediately change your password and check your account settings for unauthorized changes. Enable two-factor authentication for better security.

**9. Can I recover permanently deleted emails in AT&T?**
Once emails are permanently deleted from your AT&T email account, they cannot be recovered unless you have a backup in place or the emails were saved to an external app like Outlook.

**10. What server settings should I use for AT&T email?**
IMAP Settings:
Incoming server: imap.mail.att.net, port: 993, SSL
Outgoing server: smtp.mail.att.net, port: 465 or 587, SSL
POP3 Settings:
Incoming server: inbound.att.net, port: 995, SSL
Outgoing server: outbound.att.net, port: 465, SSL