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# System prepended metadata

title: Cannot install a search client on Zendesk Console

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# Cannot install a search client on Zendesk Console

I am using your docs to install a search clienton Zendesk Support. I have tried it several times, and each time I get the same error: ```Cannot unzip the package: Invalid files in zip file```

![](https://i.ibb.co/DRzS0vb/zendesk-console.png)

## Answer

I had a similar issue. The fix is to open your **Zendesk Console.zip** file and delete **Zendesk_console.zip** from it. Then try uploading it. It will work.

1. Open **Zendesk Console.zip**.
![](https://i.ibb.co/R9QFP52/1.png)
2. Delete **Zendesk_console.zip**.
![](https://i.ibb.co/TKfn7J7/2.png)
3. Save the zipped file and upload it again.