---
# System prepended metadata

title: '737'

---

# 737

## Cannot see any fields to map in KCS Support Console

### Problem Statement
Despite adding ```lightning__kav``` in the **Articles Object** field, I cannot see any fields to map.

![No Fiels to Map in KCS Console](https://camo.githubusercontent.com/8d93c48be9aa8a346a0b65c8672d49dee2f7ab4f/68747470733a2f2f692e6962622e636f2f56324b574a73712f6b63732d6f6e2d73616c6573666f7263652e706e67)

### Environment

Customer Platform | Salesforce Sandbox
--- | ---
SU Platform | Colubridae 19
SU Component | KCS Support Console in Addons
Logged | 03 September, 2019 10:28 PM
Resolved in | Colubridae 19???


### Cause
Object permission conflict in Salesforce.

The SearchUnify admin who authenticated Salesforce as a content source is not a Knowledge User in Salesforce.

### Resolution
Become a Salesforce Knowledge User. 

1. From ![set up](https://docs.searchunify.com/Content/Resources-Mamba20/Images/Icons/Salesforce/salesforce-settings-internal-communities.png) in Salesforce, go to Quick Find Box and look up "users." ![](https://docs.searchunify.com/Content/Resources-Mamba20/Images/SearchClients/salesforce-console/1.png)
2. Click **Edit** and check the **Knowledge User** box. ![](https://docs.searchunify.com/Content/Resources-Mamba20/Images/SearchClients/salesforce-console/2.png)
 
Created on - 03 Sep 2019 10:28 PM