# Airtel DTH POC Data Guidelines

Client Audios → [Link](https://drive.google.com/drive/folders/1iYwilv83x6Xrpbnh26b8ow90bDaUXojJ?usp=sharing). It is useful for the ops team to understand the domain and user personas.

Conversation Design Sheet →

[https://docs.google.com/spreadsheets/d/13asO2cfPNltWF2U3d4EGwPD1JUw9-LX_IWGh_dEeTsA/edit#gid=1927578559](https://docs.google.com/spreadsheets/d/13asO2cfPNltWF2U3d4EGwPD1JUw9-LX_IWGh_dEeTsA/edit#gid=1927578559)

## Details

* Language: Hindi
* Client: Airtel DTH POC
* Org-ID: 110

## Task (done)

* For Initial Data generation - Required 50 datapoints per scenario intent

### Note
* Any "hmmm" only sound audios should be skipped and not tagged.

### Multiple Intent Prioritization
* if greeting and confirm comes together, always prefer confirm

## Scenario Intents

| Name | Description with Examples |
|----|----|
| wrong_recharge | User stating the issue as they made wrong recharge for a particular pack. \n E.g - गलत recharge हो गया \n हमने गलत recharge कर दिए \n incorrect recharge \n wrong recharge \n कुछ और recharge कर दिया |
| wrong_info | User stating that previously they got wrong information regarding an/the offer. \n E.g - पिछली बार कुछ और बोले थे \n पिछली बार गलत जानकारी दिया गया था \n पिछली बार भी एहसा ही बोले थे लेकिन offer ठीक से नहीं लगा था |
| balance_deduction | User stating that pack ended too soon / balance got deducted issues. \n E.g - validity ख़तम होइने से पहले ही काट दिया था \n समय से पहले TV का connection कट गया था |
| problem_financial | Users states that financial issue going on in their lives. \n E.g - अभी तोह पैसे की कमी हैं \n नौकरी चली गयी हैं \n खाने का पैसा नहीं हैं |
| problem_OST | Users states that they are currently Out of Station \n E.g - शहर में नहीं हैं \n शहर से बहार गए हुए हैं \n घूमने गए हैं \n घूमने अये हे अभी \n Out of station \n उस घर पे नहीं हैं अभी |
| problem_exam | User states that exams are going on, so it’s a problem \n E.g - बच्चो के परीक्षा चल रही हैं \n बच्चे पढाई नहीं करते \n exams चल रहे हैं \n exam time है अभी |
| problem_expensive | User states that package/channels/connection being too expensive, also if the user asks to tell another offer, or something lower than this \n E.g - package बोहोत मेहेंगा हैं \n इतना खर्चा नहीं कर सकते, \n isse sasta kuch aur hai?, \n koi aur offer? |
| problem_tv_not_working | User states their TV not working or some issue with TV. \n E.g - TV नहीं चल रहा हैं \n TV पे कोई channel नहीं आरहा हैं |
| problem_renovation | User states that currently renovation is going on, as a problem \n E.g - घर पे काम चल रहा हैं अभी. \n renovation की काम चल रही हैं घर पे \n terrace पे काम चल रहा हैं \n काम के vajeh से छतरी निकल के रखा हैं \n काम के vajeh से Dish हटाया हैं |
| problem_refuse_to_disclose | User states that they have a problem but doesn’t disclose the problem. \n E.g - थोड़ा समस्या हैं \n समस्या तोह हैं |
| channel_customization | User asks for specific channel customization offer related queries / request they need a specific customization of channel \n E.g - हमे दूसरा channel चाहिए \n channel हटाना हैं \n channel लगवाना हैं, \n stargold milega kya isme, etc |
| problem_remote | User states they are facing problem with remote/button issue \n E.g - remote ठीक से नहीं चल रहा हैं \n remote ख़राब हो गया हैं \n remote का लाल बटन नहीं जल रहा हैं \n Remote का button नहीं काम कर रहा हैं |
| installation | User states that they want to Re-Install/De-Install their connection / any installation related query \n E.g - घर shift किया हैं तोह Re-Install करवाना है \n Uninstall \n वापस से install करवाना हैं \n De-Install \n Install |
| service | User having service related issues with adapter or mentions issue related to lnbf or issue related to STB/set-top-box or mentions issue regarding not having signal or mentions issues regarding error codes (also mentioning codes in some cases) \n E.g - adapter ख़राब हुआ हैं / adapter नहीं चल रहा हैं \n lnbf ख़राब हुआ हैं / LNBF नहीं चल रहा हैं \n STB ख़राब हुआ हैं / STB नहीं चल रहा हैं \n signal ख़राब हुआ हैं / signal नहीं चल रहा हैं / signal नहीं आरहा हैं \n error code दिखा रहा हैं / error code problem / error code आरहा हैं |
| technician_request | User is requesting for a technician visit to resolve a certain issue they are facing \n E.g - Technician बुलाना था \n TV ठीक करने के लिए Technician भेज दो |
| unable_to_recharge | User states that they are unable to recharge as facing issues. \n E.g - मुझे नहीं पता केहसे करते हैं recharge \n केसे करेंगे recharge |
| app_issue | User states that they are facing some kind of problem while using the app or for recharge \n E.g - App नहीं चल रहा हैं \n Recharge नहीं हो है app से, etc |
| | |
| | |

## Other Inscope Intents

| Name | Description with Examples |
|----|----|
| *callback* | User states to callback them later sometime. \n E.g - \n बाद में call कीजिये \n थोड़ी देर बाद call कीजिये |
| inform_datetime | User mentions a dates/time in their response \n E.g - \n आज \n २ बजे |
| later | User states in an indefinite way that they’ll do something later, or in few days or sometime later - basically hesitant to say the exact date/time \n E.g - \n कल करेंगे recharge \n बाद में कभी करेंगे \n देख लेंगे \n बाद में \n कुछ दिनों में करेंगे \n कुछ दिनों में कर लेंगे \n कभी तोह |
| user_unavailable | User states that the person whom bot is asking for is unavailable \n E.g - \n वह तोह अभी घर पे नहीं हैं \n घर पे नहीं हैं \n डोह यहाँ नहीं हैं अभी \n अभी थोड़ा busy हैं |
| user_wrong_number | User says wrong number \n E.g - \n Wrong number hai yeh \n galat number hai |
| other_connection | User gives responses on which connections (if any) they are using for entertainment currently \n E.g - \n हाँ घर में दूसरा connection भी हैं, \n dusra bhi hai, \n [name of other connection ] |
| recharge_mode | User says how they’d like to recharge - going to nearest retailer/shop or doing online recharge or offline, or any utterance/question regarding the recharge mode \n E.g - \n recharge करवाना हैं \n online recharge करना हैं \n दुकान जेक रिचार्ज करेंगे \n दुकान पे रिचार्ज कर लेंगे \n Retailer के पास जेक recharge कर लेंगे \n online recharge kaise karte hai |
| already_paid | User says they have already paid/recharged \n E.g - \n recharge toh karwa liye aaj hi \n pehle hi bhar diye paise \n bohot pehle pay kar diya \n recharge kar liye pehle, etc |

## Smalltalk Intents

| Name | Description with Examples |
|----|----|
| *confirm* | |
| *cancel* | nahi, nahi karna hai, no, mujhe kuch offer nahi chahiye, nahi chahiye offer, \n कोई समस्या नहीं हैं \n कोई असुविधा नहीं हैं \n असुविधा नहीं \n etc |
| *repeat* | kitne ka pack hai, dobaara boliye, kitne channel aayenge bola aapne?, |
| *what* | kya, kya matlab, kitna, etc |
| *greeting* | |
| *who_why_where* | whenever user asks bot a question on whom they need, why there are calling or from where they are calling. E.g - kaun bol rahi hai aap, kisko chahiye, kyu call kiya aapne, kaha se bol rahe hai, etc |