# Dish TV Data Guidelines

Client Audios → Link. It is useful for the ops team to understand the domain and user personas.

Conversation Design Sheet →

## Details

* Language: Hindi
* Client: Dish TV
* Org-ID: 120

## Task

* For Initial Data generation - Require 60 datapoints for each of the following scenarios:
* customer care issues
* dealer issues
* problem_personal - specifically - health/demise issue, festival, marriage, electricity issue, harvesting issue, weather problem/natural calamity issues for not recharging.
* recharge_offer

### Note
* Any "hmmm" only sound audios should be skipped and not tagged.

### Multiple Intent Prioritization
* if greeting and confirm comes together, always prefer confirm

## Scenario Intents

| Name | Description with Examples |
|----|----|
| balance_deduction | User stating that pack ended too soon / balance got deducted issues. \n E.g - validity ख़तम होइने से पहले ही काट दिया था \n समय से पहले TV का connection कट गया था |
| problem_financial | Users states that financial issue going on in their lives. \n E.g - अभी तोह पैसे की कमी हैं \n नौकरी चली गयी हैं \n खाने का पैसा नहीं हैं \n salary nahi mil raha/ mila, etc |
| problem_expensive | User states that package/channels/connection being too expensive, also if the user asks to tell another offer, or something lower than this \n E.g - package बोहोत मेहेंगा हैं \n इतना खर्चा नहीं कर सकते, \n isse sasta kuch aur hai?, \n koi aur offer? |
|
| *technician_related (similar to technician request intent from airtel-dth) | User is requesting for a technician visit to resolve a certain issue they are facing, or any hardware not available with engineer, engineer visit not done, any engineer/technician related issue \n E.g - Technician बुलाना था \n TV ठीक करने के लिए Technician/engineer भेज दो, \n engineer chahiye, \n paise zyada leta hain aapka technician/engineer, etc |
| unable_to_recharge | User states that they are unable to recharge as facing issues. \n E.g - मुझे नहीं पता केहसे करते हैं recharge \n केसे करेंगे recharge |
| *customer_care_issue | Any issue user mentions regarding customer care \n E.g - \n aapke helpline/customer care number call karne pe paisa- lagta hai \n aapka helpline/customer care number toll free nahi hai kya \n customer care wale help nahi kar rahe hai \n agent issue solve nahi kar paa raha \n agent ko kuch nahi pata \n customer care walo ko pata nahi kaise karte hai \n customer care number busy bolta hai \n helpline number humesha waiting/busy aata hai \n aapka customer care number lagta hi nahi hai/ not reachable aa raha hai |
| *dealer_issue | Any issue user mentions regarding dealer \n E.g - dealer/dukaan wale ne paise le liye par recharge nahi hua \n dealer/dukaan wala ne zyada paise le liye/faltu ka paise le lia \n paas me koi recharge ki dukaan nahi hai/outlet nahi hai/dukaan bohot dur hai \n offer ke baare me nahi pata dealer/dukaan wale ko |
| other_connection | User gives responses on which connections (if any) they are using for entertainment currently \n E.g - \n हाँ घर में दूसरा connection भी हैं, \n [name of other connection as only entity], \n netflix, amazon prime, videoconD2h, etc |
| *problem_personal | User states anything under renovation, health/demise issue, festival, marriage, electricity issue, harvesting issue, weather problem/natural calamity, OST problem, tv problem, exam problem, relocation \n E.g - \n TV नहीं चल रहा हैं \n TV पे कोई channel नहीं आरहा हैं \n घर पे काम चल रहा हैं अभी. \n renovation की काम चल रही हैं घर पे \n terrace पे काम चल रहा हैं \n काम के vajeh से छतरी निकल के रखा हैं \n शहर से बहार गए हुए हैं \n बच्चे पढाई नहीं करते \n exams चल रहे हैं \n exam time है अभी \n उस घर पे नहीं हैं अभी \n relocation घर shift किया हैं तोह Re-Install करवाना है \n Uninstall \n वापस से install करवाना हैं \n De-Install \n Install, \n relocate kar rahe hai abhi \n ghar ki shifting ho rahi, etc ||
| problem_refuse_to_disclose | User states that they have a problem but doesn’t disclose the problem. \n E.g - थोड़ा समस्या हैं \n समस्या तोह हैं |
| channel_customization | User asks for specific channel customization offer related queries / request they need a specific customization of channel \n E.g - हमे दूसरा channel चाहिए \n channel हटाना हैं \n channel लगवाना हैं, \n stargold milega kya isme, etc |
| *service (remote issue also added) | User having service related issues with adapter or mentions issue related to STB/set-top-box, alignment issue, video card related issue, remote issue or mentions issue regarding not having signal or mentions issues regarding error codes (also mentioning codes in some cases) \n E.g - adapter ख़राब हुआ हैं / adapter नहीं चल रहा हैं \n STB ख़राब हुआ हैं / STB नहीं चल रहा हैं \n signal ख़राब हुआ हैं / signal नहीं चल रहा हैं / signal नहीं आरहा हैं \n error code दिखा रहा हैं / error code problem / error code आरहा हैं \n remote ख़राब हो गया हैं \n remote का लाल बटन नहीं जल रहा हैं \n Remote का button नहीं काम कर रहा हैं |
| *recharge_offer | User states no better recharge offers available, competition gives better offers \n E.g - \n koi accha offer nahi mil raha |
| wrong_info | User stating that previously they got wrong information regarding an/the offer. \n E.g - पिछली बार कुछ और बोले थे \n पिछली बार गलत जानकारी दिया गया था \n पिछली बार भी एहसा ही बोले थे लेकिन offer ठीक से नहीं लगा था |
| wrong_recharge | User stating the issue as they made wrong recharge for a particular pack. \n E.g - गलत recharge हो गया \n हमने गलत recharge कर दिए \n incorrect recharge \n wrong recharge \n कुछ और recharge कर दिया |
| connection_disbanded | User stating that they are not using current connection anymore. \n E.g - Bandh kar diye hai use karna, nahi chala rahe aur, chor dia hai connection, etc |
| | |

## Other Inscope Intents

| Name | Description with Examples |
|----|----|
| already_paid | User says they have already paid/recharged \n E.g - \n recharge toh karwa liye aaj hi \n pehle hi bhar diye paise \n bohot pehle pay kar diya \n recharge kar liye pehle, etc |
| *callback* | User states to callback them later sometime. \n E.g - \n बाद में call कीजिये \n थोड़ी देर बाद call कीजिये |
| inform_datetime | User mentions a dates/time in their response \n E.g - \n आज \n २ बजे |\n कल करेंगे recharge
| later | User states in an indefinite way that they’ll do something later, or in few days or sometime later - basically hesitant to say the exact date/time \n E.g - \n बाद में कभी करेंगे \n देख लेंगे \n बाद में \n कुछ दिनों में करेंगे \n कुछ दिनों में कर लेंगे \n कभी तोह |
| user_unavailable | User states that the person whom bot is asking for is unavailable \n E.g - \n वह तोह अभी घर पे नहीं हैं \n घर पे नहीं हैं \n डोह यहाँ नहीं हैं अभी \n अभी थोड़ा busy हैं |
| user_wrong_number | User says wrong number \n E.g - \n Wrong number hai yeh \n galat number hai |

## Smalltalk Intents

| Name | Description with Examples |
|----|----|
| *confirm* | |
| *cancel* | nahi, nahi karna hai, no, mujhe kuch offer nahi chahiye, nahi chahiye offer, \n कोई समस्या नहीं हैं \n कोई असुविधा नहीं हैं \n असुविधा नहीं \n etc |
| *repeat* | kitne ka pack hai, dobaara boliye, kitne channel aayenge bola aapne?, |
| *what* | kya, kya matlab, kitna, etc |
| *greeting* | |
| who_why_where | whenever user asks bot a question on whom they need, why there are calling or from where they are calling. \n E.g - kaun bol rahi hai aap, kisko chahiye, kyu call kiya aapne, kaha se bol rahe hai, etc |