# Will Coinbase contact you by phone?

No, Coinbase does not contact users by phone as a standard practice. This is explicitly stated in their support guidelines. If you receive a phone call claiming to be from Coinbase, it is highly likely a scam.

Important Notes About Coinbase Communication
Official Communication Channels:
Coinbase primarily communicates via:

Email from their official domain (e.g., [e-mail]).
The help section or secure messaging within the Coinbase app.
No Unsolicited Calls:
Coinbase will not call users for account issues, security problems, or to request information.

No Personal Information Requests:
Legitimate Coinbase support will never ask for:

Your password.
2FA (two-factor authentication) codes.
Private keys or seed phrases.
What to Do If You Receive a Call Claiming to Be Coinbase
Hang Up Immediately: Do not engage with the caller.
Do Not Share Information: Never provide sensitive details like passwords, codes, or keys.
Report the Incident:
Contact Coinbase through their Support Page.
Report phishing or scams directly to their team (email: [e-mail]).
How to Verify Legitimate Coinbase Communication
Double-check the email domain (@coinbase.com).
Log in to your Coinbase account and verify any alerts or messages through the platform itself.
Use the official Coinbase support site for assistance.
Always remain vigilant and cautious of unsolicited communications regarding your cryptocurrency accounts.

No, Coinbase will not contact you by phone under normal circumstances. This is a clear policy of Coinbase, and any unsolicited phone call claiming to be from Coinbase is almost certainly a scam.

Key Points About Coinbase Communication
No Phone Calls

Coinbase does not make phone calls to users for support, security issues, or account verification.
They handle all customer interactions via email or their official support channels within the app or website.
No Requests for Personal Information

Coinbase will never ask for your passwords, two-factor authentication codes, private keys, or recovery phrases.
Any request for such information is fraudulent.
Official Email Communication

Coinbase communicates via emails sent from their verified domain (@coinbase.com).
What to Do If You Receive a Suspicious Call
Do Not Share Information: Never give out account details, codes, or personal data over the phone.
End the Call: Politely hang up immediately if someone claims to be from Coinbase.
Report the Incident:
Forward suspicious communications to [e-mail].
Use the Coinbase app or website to contact their official support team.
How to Get Help from Coinbase
If you need support, use these verified methods:

Visit the Coinbase Help Center.
Use the "Contact Us" feature in the Coinbase app.
Stay vigilant to protect your account from phishing and scam attempts!