# [phone] Best Buy Cell Phone Return Policy

**Best Buy Mobile Phone [phone] Return Policy**

Best Buy allows customers to return their opened, unopened, unboxed, and used phones in like-new condition within 14 days of purchase. However, Best Buy charges a $45 restocking fee on returned opened phones, except those in the open box category.

If you would like more information about the process of returning phones to Best Buy in store and by mail, whether you can return phones to Best Buy after 14 days,

## What is Best Buy’s phone return policy?

Best Buy’s phone return policy allows you to return any phone purchased from all brands in stock, including Apple, Google, Motorola, and Samsung, whether you bought it online or in store.
Customers can make a return request within the stipulated return period of 14 days.

If you need your return processed faster, be sure to provide all necessary documents, such as a valid photo ID, original receipt, and a credit card statement.

### Can I return open box phones to Best Buy?

Best Buy allows its customers to return open-box phones within a 14-day period after purchase or delivery.

In most cases, Best Buy won’t charge a restocking fee if you return a phone with an open box, but some stores have been known to charge this fee.

You should contact your local Best Buy store to find out if you can return an open-box phone without a restocking fee.

### Can I return a used phone to Best Buy?

You can return a used phone to Best Buy as long as it is “like new.” Best Buy will not accept returns if the phone is scratched, dented or damaged.
Additionally, Best Buy insists that returned phones must be in their original packaging and accompanied by all accessories.

So if you return a phone without all accessories to Best Buy, you may be denied a return. Alternatively, a non-refundable charge will be deducted to address the missing item.

When returning your phone, be sure to delete all data and disconnect any links to other devices or a cloud account so Best Buy will accept the return.

### Can I return defective, damaged or incorrect phones to Best Buy?

If you receive a defective or damaged phone, you must return it to Best Buy and the store will replace it.

Similarly, in case you receive an incorrect phone (for example, you order an Apple iPhone 12 but receive an Apple iPhone 11), you can return it and get a replacement.

If you decide to return your phone by mail, you must first contact Best Buy Customer Service at [phone] for special instructions.

Please note that in these situations, Best Buy will cover customary and reasonable ground charges.

#### Can I return a phone to Best Buy after 14 days?

Unfortunately, you can’t return a phone to Best Buy after 14 days.

Best Buy has specified a 14-day window for customers to return tablets, cell phones, wearable devices and mobile hotspots.

This rule applies to customers of all My Best Buy membership levels, including Elite and Elite Plus members.

#### Will I be charged a restocking fee when I return my phone to Best Buy?

You will be charged a restocking fee when you return your phone to Best Buy.

Best Buy typically charges a $45 restocking fee on all cell phones except prepaid phones, as well as portable cellular devices and cellular tablets.

However, please note that the restocking fee will be waived if you return the phone unopened.

Additionally, you will not pay a restocking fee if you purchase and return the phone within states where restocking fees are prohibited, such as AL, IA, SC, HI, MS, or CO.

#### Can I return a gifted phone to Best Buy?

You can return a phone received as a gift to Best Buy and get the credit instead. The easiest way to do this is to go to the Best Buy store with the gift receipt.

Please note that if you return the phone by mail, Best Buy will credit the buyer with the gift and notify you via email.

#### How can I return a phone to Best Buy?

#### Return in store

* For in-store returns, you must bring the phone in its original packaging, including all accessories that come with it.
* If you don’t have the original accessories, Best Buy will deduct a fee from your refund to cover what’s missing.
* More importantly, be sure to also bring the packing slip or receipt, along with a credit statement and a valid government-issued photo ID.
* In case you’ve lost your receipt, Best Buy can use your credit statement to track and verify your purchase, qualifying you for a full refund.
#### Return by mail

You can return your phone to Best Buy by mail as long as you purchase it at Best Buy stores within the United States.

**Use the following procedure to return a phone purchased by mail:**

* Pack the phone in the original shipping package
* Include a receipt and return label and specify why you are returning it.
* Includes all accessories and manuals for the phone.
* Send the return to the Best Buy Returns Center

**Resourec Link:**
https://medium.com/@carterjonnyy/1-833-562-1543-best-buy-cell-phone-return-policy-27cc9ded6eec