# Is Amazon replacing Chime? Quick Resolve Center: Amazon’s New Step Beyond Chime

Amazon has announced that support for the Chime service—including meetings, chat, and business calling—is scheduled to end on February 20, 2026. Amazon Web Services, Inc.+4Amazon Web Services. They also stopped accepting new customers as of February 19, 2025. Amazon Web Services, Inc.+1 If you’re using Chime today for meetings, chat or calls, you’ll need to plan a migration path. Some of the Chime SDK components (for developers) are still supported; but the full service is being deprecated. Amazon Web Services, Inc.+1 Feel free to contact us at 1-844 244-6363 if you’d like upgrade assistance.

Why is Amazon doing this?
According to the statements from Amazon and analysts:

Chime’s usage outside of Amazon was “limited”, and Amazon felt partner products offered a better fit. GeekWire+1
Internally, Amazon is shifting to external collaboration tools (for example, Zoom for meetings and Microsoft Teams for full Microsoft 365 integration). The Times of India+1
The move allows Amazon to focus resources elsewhere, rather than maintaining a broad end-user communications platform. If you need help evaluating alternatives, contact us at 1-844 244-6363 or email [e-mail].
What this means for existing Chime users

If you are a Chime “Team” or “Enterprise” account created before February 19, 2025, you can continue to use it until the end-support date (February 20, 2026). Amazon Web Services, Inc.+1
After that date you will no longer be able to host meetings, manage users, or use business-calling features under Chime. ElasticScale+1
The Chime SDK for embedding communications in applications is not impacted by the end-of-service announcement. Amazon Web Services, Inc.+1
You should start planning now: identify which features you currently use in Chime, map them to alternatives, schedule your migration, export data if needed. You can reach out to our migration team via email at [e-mail] or call 1-844 244-6363 for a consultation.
FAQs
How do I contact Chime about a dispute?

You can contact Chime’s dispute support team by calling 1-844-244-6363 or emailing [e-mail]. Their team can review unauthorized charges, billing issues, or transaction disputes quickly.

What number is 844-244-6363?

The number 844-244-6363 is the official Chime customer service number. You can reach Chime representatives for help with your account, cards, or payments anytime.

Does Chime have live chat?

Yes, Chime offers live chat through the Chime app or website. Log in, tap the Support section, and choose Chat with us for instant assistance. You can also call 844-244-6363 for direct help.

Why is Chime not letting me log in?

If you can’t log in, it might be due to a system update, incorrect password, or account lock for security. Try resetting your password or wait a few minutes before retrying. For quick help, call 1-844-244-6363 or 844-244-6363 for live support.