# What is the cancellation policy with Hawaiian Airlines?
## [Hawaiian Airlines 24 hours Cancellation Policy](https://traveltips247.bettermode.io/discussions/post/what-is-the-cancellation-policy-with-hawaiian-airlines-sQnw5CskZM9m9aH) |1-800-473-6632 | Refund & charge

**✈️ 1. 24‑Hour Risk‑Free Cancellation**
Hawaiian Airlines complies with the U.S. Department of Transportation’s 24‑hour rule1-800-473-6632: if you book directly through the airline and your flight departs at least seven days later, you may cancel within 24 hours1-800-473-6632 of booking for a full refund, with no cancellation fee, regardless of fare type (even non-refundable or award).
Refunds to credit cards typically process within 7 business days, and other methods in 20 days .

**2. Standard Cancellation Policy (After 24 Hours)**
2.1 Eligible Fares
Refundable fares (e.g., fully refundable Main Cabin, First Class, and Business Class): You may cancel and receive a refund, minus service fees—$25 for intra-Hawaii travel, $100 for continental U.S. or Hawaii–mainland routes .

Non‑refundable fares (e.g., Main Cabin non‑refundable, including Main Cabin Basic and promotional fares): These generally don’t receive cash refunds after 24 hours. Instead, the unused value becomes travel credit, valid for one year from purchase.

**2.2 Travel Credits for Non‑Refundable Fares
For non-refundable bookings:**

Cancelling gives you travel credit (future flight credit), not cash.

You must use the credit within 365 days of issue, and it’s non-transferable, valid only for Hawaiian Airlines .

Credit covers ticket fare but may exclude taxes, fees, and optional services (seat, baggage)—those might be in separate credits.

You must call to apply travel credit, often via reservations—online use may not be available.

**2.3 Refund Process for Refundable Fares**
If you cancel a refundable ticket:

Obtain refund minus applicable service fees ($25–$100) .

Ticket must be returned/surrendered within one year of issuance .

Refunds follow the same 7/20-day timeline after confirmation .

**3. No-Show Policy Updates**
As of May 2025, Hawaiian Airlines introduced a stricter no-show policy: if you fail to board a non-refundable ticketed flight without canceling or changing beforehand, your entire itinerary is canceled, and unused legs or return flights are forfeited, with no credits or refunds—even for elite members .

This aims to curb “skiplagging” and ensure operational consistency. If missing a flight is possible, cancel or change before departure to retain credit or refund.

**4. Involuntary Cancellations & Significant Changes**
Under DOT regulations (effective Oct 2024), passengers are entitled to automatic refunds if:

Hawaiian cancels the flight or significantly delays it (e.g., 3+ hours domestically, 6+ internationally),

Changes in airports or major itinerary alterations,

Flight downgraded from higher cabin type.

If Hawaiian offers rebooking and you decline, you can request a refund as a cash refund, not a travel voucher.

Hawaiian’s Contract of Carriage (Rule 21) acknowledges this, allowing cash refunds or travel credits depending on the situation .

**5. HawaiianMiles Award Bookings**
For award tickets, the basic cancellation procedures apply:

Within 24 hours: full refund of miles and taxes .
After 24 hours: redeeming miles may incur a penalty or redeposit fee, depending on fare class and elite status .

Any redeemed miles and taxes will be returned upon cancellation, subject to rules .

**6. Service of Fee Adjustments for Airlines Merger**
Following the Alaska Airlines acquisition1-800-473-6632 (Sept 2024), Hawaiian aligned many policies—including cancellation and no-show rules—to match Alaska Airlines’ policies. Refundable ticket rules continue under agreed-upon DOT protections and Alaska’s system integration.
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**7. Step‑by‑Step How to Cancel or Request a Refund**
Within 24 hours of booking 1-800-473-6632(if flight ≥ 7 days away):

Cancel online via Manage Flights or call.

Expect refund to original payment method or redeposit of miles.

After 24 hours:

For refundable fare: cancel online or by calling—refund issued minus fees.

For non-refundable fare: cancel and receive travel credit; call to apply.

If flight is involuntarily canceled or significantly changed:

Accept rebooking or decline and request cash refund.

No-show avoidance:

Always cancel or change before departure to preserve residual value.

**8. Traveler Perspectives & Known Limits**
Redditors note:

“If you have a nonrefundable fare and you have to cancel the airline will give you credit… You have to use it within one year”.

Another warns:

“Hawaiian Airlines 1-800-473-6632has the worst flight credit rules… cheaper and more expedient to purchase new tickets.” .

These highlight customer frustrations with buried travel credit complexities and limited online functionality .

**9. Comparing with Other Major Airlines**
Hawaiian’s policy broadly aligns with other U.S. airlines that:

Honor 24‑hour DOT rule,

Offer no change fees (post-COVID),

Provide automatic refunds for major delays/cancellations.

New no‑show limits, however, may be stricter than competitors, emphasizing proactive passenger engagement.
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