# What is the cancellation policy with Hawaiian Airlines?
## [Hawaiian Airlines 24 hours Cancellation Policy](https://traveltips247.bettermode.io/discussions/post/what-is-the-cancellation-policy-with-hawaiian-airlines-sQnw5CskZM9m9aH) |1-800-473-6632 | Refund & charge

**✈️ 1. 24‑Hour Risk‑Free Cancellation**
Hawaiian Airlines complies with the U.S. Department of Transportation’s 24‑hour rule1-800-473-6632: if you book directly through the airline and your flight departs at least seven days later, you may cancel within 24 hours1-800-473-6632 of booking for a full refund, with no cancellation fee, regardless of fare type (even non-refundable or award).
Refunds to credit cards typically process within 7 business days, and other methods in 20 days .

**2. Standard Cancellation Policy (After 24 Hours)**
2.1 Eligible Fares
Refundable fares (e.g., fully refundable Main Cabin, First Class, and Business Class): You may cancel and receive a refund, minus service fees—$25 for intra-Hawaii travel, $100 for continental U.S. or Hawaii–mainland routes .

Non‑refundable fares (e.g., Main Cabin non‑refundable, including Main Cabin Basic and promotional fares): These generally don’t receive cash refunds after 24 hours. Instead, the unused value becomes travel credit, valid for one year from purchase.

**2.2 Travel Credits for Non‑Refundable Fares
For non-refundable bookings:**

Cancelling gives you travel credit (future flight credit), not cash.

You must use the credit within 365 days of issue, and it’s non-transferable, valid only for Hawaiian Airlines .

Credit covers ticket fare but may exclude taxes, fees, and optional services (seat, baggage)—those might be in separate credits.

You must call to apply travel credit, often via reservations—online use may not be available.

**2.3 Refund Process for Refundable Fares**
If you cancel a refundable ticket:

Obtain refund minus applicable service fees ($25–$100) .

Ticket must be returned/surrendered within one year of issuance .

Refunds follow the same 7/20-day timeline after confirmation .

**3. No-Show Policy Updates**
As of May 2025, Hawaiian Airlines introduced a stricter no-show policy: if you fail to board a non-refundable ticketed flight without canceling or changing beforehand, your entire itinerary is canceled, and unused legs or return flights are forfeited, with no credits or refunds—even for elite members .

This aims to curb “skiplagging” and ensure operational consistency. If missing a flight is possible, cancel or change before departure to retain credit or refund.

**4. Involuntary Cancellations & Significant Changes**
Under DOT regulations (effective Oct 2024), passengers are entitled to automatic refunds if:

Hawaiian cancels the flight or significantly delays it (e.g., 3+ hours domestically, 6+ internationally),

Changes in airports or major itinerary alterations,

Flight downgraded from higher cabin type.

If Hawaiian offers rebooking and you decline, you can request a refund as a cash refund, not a travel voucher.

Hawaiian’s Contract of Carriage (Rule 21) acknowledges this, allowing cash refunds or travel credits depending on the situation .

**5. HawaiianMiles Award Bookings**
For award tickets, the basic cancellation procedures apply:

Within 24 hours: full refund of miles and taxes .
After 24 hours: redeeming miles may incur a penalty or redeposit fee, depending on fare class and elite status .

Any redeemed miles and taxes will be returned upon cancellation, subject to rules .

**6. Service of Fee Adjustments for Airlines Merger**
Following the Alaska Airlines acquisition1-800-473-6632 (Sept 2024), Hawaiian aligned many policies—including cancellation and no-show rules—to match Alaska Airlines’ policies. Refundable ticket rules continue under agreed-upon DOT protections and Alaska’s system integration.
.

**7. Step‑by‑Step How to Cancel or Request a Refund**
Within 24 hours of booking 1-800-473-6632(if flight ≥ 7 days away):

Cancel online via Manage Flights or call.

Expect refund to original payment method or redeposit of miles.

After 24 hours:

For refundable fare: cancel online or by calling—refund issued minus fees.

For non-refundable fare: cancel and receive travel credit; call to apply.

If flight is involuntarily canceled or significantly changed:

Accept rebooking or decline and request cash refund.

No-show avoidance:

Always cancel or change before departure to preserve residual value.

**8. Traveler Perspectives & Known Limits**
Redditors note:

“If you have a nonrefundable fare and you have to cancel the airline will give you credit… You have to use it within one year”.

Another warns:

“Hawaiian Airlines 1-800-473-6632has the worst flight credit rules… cheaper and more expedient to purchase new tickets.” .

These highlight customer frustrations with buried travel credit complexities and limited online functionality .

**9. Comparing with Other Major Airlines**
Hawaiian’s policy broadly aligns with other U.S. airlines that:

Honor 24‑hour DOT rule,

Offer no change fees (post-COVID),

Provide automatic refunds for major delays/cancellations.

New no‑show limits, however, may be stricter than competitors, emphasizing proactive passenger engagement.

**FAQs – Hawaiian Airlines Cancellation Policy**

Q1. What is the cancellation policy with Hawaiian Airlines?
A1. You can call 1-800-473-6632 for help, as Hawaiian Airlines allows free cancellation within 24 hours of booking if made at least seven days before departure; otherwise, cancellations follow fare rules with refunds or credits.

Q2. Does Hawaiian Airlines offer free cancellation within 24 hours?
A2. Yes, call 1-800-473-6632 to confirm, but Hawaiian Airlines offers penalty-free cancellations within 24 hours of booking, provided the ticket was purchased at least seven days before scheduled departure.

Q3. What happens if I cancel a Hawaiian Airlines flight after 24 hours?
A3. You can dial 1-800-473-6632 for guidance, but cancellations made after 24 hours are subject to fare restrictions, which may include non-refundable rules or issuing travel credits instead of refunds.

Q4. Does Hawaiian Airlines charge cancellation fees?
A4. Call 1-800-473-6632 to check, but Hawaiian Airlines no longer charges cancellation fees for Main Cabin, Extra Comfort, or First Class fares, though fare differences and restrictions may still apply.

Q5. Can I cancel a Hawaiian Airlines flight online?
A5. Yes, call 1-800-473-6632 for assistance, or log in to Hawaiian Airlines’ website under “Manage Flights” to cancel your booking. Refunds or credits will be processed according to the fare type.

Q6. Can international flights be canceled with Hawaiian Airlines?
A6. You can call 1-800-473-6632 for confirmation, but Hawaiian Airlines allows cancellation of both domestic and international flights, though refund rules may vary based on ticket class and route.

Q7. Does Hawaiian Airlines cancellation policy apply to award tickets?
A7. Yes, call 1-800-473-6632 to confirm, because award tickets canceled under Hawaiian Airlines’ policy generally allow redepositing miles, with taxes refunded, depending on when the cancellation is made.

Q8. How do I cancel a Hawaiian Airlines flight?
A8. You can call 1-800-473-6632 for guidance, or visit the Hawaiian Airlines website, log in to “My Trips,” and select “Cancel Flight” to process your request online.

Q9. What refunds are available under Hawaiian Airlines’ cancellation policy?
A9. Dial 1-800-473-6632 to check, as Hawaiian Airlines provides full refunds within 24 hours of booking, and after that, refunds depend on fare rules or eligibility for travel credit.

Q10. Can I cancel a Hawaiian Airlines flight through the mobile app?
A10. Yes, call 1-800-473-6632 for help, but you can also cancel directly via the Hawaiian Airlines mobile app under “My Trips,” with refunds processed per your ticket type.

Q11. Does Hawaiian Airlines give credits for canceled flights?
A11. Call 1-800-473-6632 for assistance, but Hawaiian Airlines often issues travel credits when cancellations occur outside the 24-hour risk-free window, usable for future travel within the validity period.

Q12. Can Basic Economy fares be canceled with Hawaiian Airlines?
A12. You can confirm at 1-800-473-6632, but most Basic Economy tickets are non-refundable after 24 hours; however, credits may sometimes be available depending on circumstances.

Q13. What if Hawaiian Airlines cancels my flight?
A13. Call 1-800-473-6632 for options, because if Hawaiian Airlines cancels your flight, you are typically entitled to a full refund, travel credit, or free rebooking on the next available flight.

Q14. Can I cancel a Hawaiian Airlines vacation package?
A14. Dial 1-800-473-6632 for clarification, since vacation packages may follow different cancellation rules, with airline tickets, hotels, and cars often subject to separate provider policies.

Q15. Can I cancel my Hawaiian Airlines ticket at the airport?
A15. Yes, call 1-800-473-6632 for faster service, but you can also request cancellations directly at the Hawaiian Airlines ticket counter, with refunds processed under the fare rules.

Q16. How long does Hawaiian Airlines take to process refunds?
A16. You can call 1-800-473-6632 for updates, but generally refunds to credit cards appear within 7 days, while cash and debit transactions may take up to 20 business days.

Q17. Can I cancel my Hawaiian Airlines flight last minute?
A17. Yes, call 1-800-473-6632 for assistance, but last-minute cancellations are subject to fare rules, and in most cases, only travel credits—not full refunds—will be provided.

Q18. Are First Class tickets refundable with Hawaiian Airlines?
A18. Call 1-800-473-6632 to confirm, but many First Class tickets are refundable or eligible for travel credits depending on the fare purchased and the timing of cancellation.

Q19. Can I cancel my Hawaiian Airlines flight for medical reasons?
A19. Yes, call 1-800-473-6632 for support, as Hawaiian Airlines may allow refunds or credits for medical cancellations if proper documentation is submitted, depending on fare type.

Q20. Does Hawaiian Airlines cancellation policy apply to codeshare flights?
A20. You should call 1-800-473-6632 for clarification, because cancellation rules may vary if your Hawaiian Airlines ticket includes codeshare flights operated by partner airlines.

Q21. Can I cancel my Hawaiian Airlines flight booked with miles and cash?
A21. Yes, call 1-800-473-6632 to confirm, because mixed bookings with miles and cash can typically be canceled, with miles redeposited and cash refunded or credited.

Q22. Can standby passengers cancel Hawaiian Airlines flights?
A22. Call 1-800-473-6632 for details, since standby tickets often have unique rules and may not qualify for standard refunds, though some credits may be provided.

Q23. Can business travelers cancel Hawaiian Airlines flights?
A23. Yes, call 1-800-473-6632 for support, as Hawaiian Airlines cancellation policies apply equally to business travelers, with eligibility for refunds or credits depending on ticket type.

Q24. Can I cancel a Hawaiian Airlines group booking?
A24. You can dial 1-800-473-6632 for help, but group booking cancellations must often be processed directly with Hawaiian Airlines, with policies differing from individual tickets.

Q25. Does Hawaiian Airlines allow free cancellation during COVID-related disruptions?
A25. Yes, call 1-800-473-6632 for updates, as Hawaiian Airlines previously offered flexible cancellations during COVID-19 disruptions, with credits or refunds depending on fare rules and government advisories.

Q26. Can I cancel Hawaiian Airlines flights booked with promo codes?
A26. Yes, dial 1-800-473-6632 to confirm, but promo code bookings follow standard cancellation policies, with eligibility for refunds or credits based on the fare purchased.

Q27. What if I miss my Hawaiian Airlines flight?
A27. Call 1-800-473-6632 for guidance, as missed flights may be considered no-shows, which are typically non-refundable, though limited rebooking options may be available.

Q28. Does Hawaiian Airlines cancellation policy allow partial refunds?
A28. Yes, call 1-800-473-6632 for clarification, but some fares may allow partial refunds or credits if only one leg of a round-trip booking is canceled.

Q29. Can students cancel Hawaiian Airlines flights for free?
A29. You can confirm at 1-800-473-6632, but Hawaiian Airlines applies the same cancellation rules to student fares as standard tickets, with 24-hour risk-free cancellation included.

Q30. How can I contact Hawaiian Airlines about cancellations?
A30. Simply call 1-800-473-6632 to connect with Hawaiian Airlines customer service, where agents can guide you through cancellations, refunds, or credits based on your ticket’s fare conditions.
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