---
# System prepended metadata

title: 'Fixing the Problem of Roadrunner (RR) Email Not Working on iPhone: Troubleshooting Guide'

---

How to Fix Roadrunner Email Not Working on iPhone: A Troubleshooting Guide (2025 Edition)
-
**Meta Description:**

Fixing Roadrunner emails that are not working on an iPhone is basically pretty simple, provided you take the right steps. Learn why RR email fails on iPhones and how to fix it fast using this expert troubleshooting guide.

Now managed by Spectrum, Roadrunner email still has thousands of customers who are reliant on access over their mobile devices. However, when your Roadrunner email suddenly stops working on the iPhone— messages not loading, password errors, server issues, or syncing failures—it makes communication almost impossible. This article discusses **How to Fix Roadrunner (RR) Email Not Working on iPhone: Troubleshooting Guide** in a simple step-by-step way to help you restore full access as soon as possible.

---

**Understanding Roadrunner (RR) Email on iPhone

RR Email-What Is It and Why Does It Matter?

Roadrunner was originally a Time Warner Cable email service. After Spectrum acquisition, RR accounts were moved under Spectrum's email system. Even though the brand name changed, millions of customers still access emails ending in:

* @rr.com
* @roadrunner.com
* @twc.com
* @nc.rr.com

* @sc.rr.com

iPhone users rely heavily on integration with the Mail app, so stable syncing is essential.

How RR Email Syncs With iPhones

Essentially, emails are synced to iPhones through IMAP and SMTP protocols. IMAP handles incoming messages, while outgoing messages come under SMTP. If anything is set up incorrectly, the RR email will cease to function.

---

Why Roadrunner Email Stops Working on iPhone

Incorrect Settings for Incoming/Outgoing Server

The most common problem is the incorrect Spectrum server details. As RR is a legacy service, often older configurations no longer function.

Password or Authentication Errors

If your RR password was changed on a computer but not updated on your iPhone, the Mail app will refuse to sync.

**Device-Level Problems**

Your iPhone may have:
* Outdated iOS

* Corrupt Mail app data

* Background app refresh issues

All these can affect email performance.

**Network Issues Affecting Email Sync

These include weak Wi-Fi, poor cellular signals, and VPNs, which block email servers.

---

## Step-by-Step Fixes for Roadrunner (RR) Email Not Working on iPhone

Verify Your Internet Connection — Step 1
Start simple:

* Toggle Airplane mode ON → OFF

* Restart your Wi-Fi router

* Test other apps

If Safari is loading pages, then your internet is working.

-

**Step 2 — Update iPhone Mail Server Settings
Use these Spectrum-approved settings:
**Incoming (IMAP):**

* Server: **mail.twc.com

* Port: **993
* Security: SSL ON
* Authentication: Password

**Outgoing (SMTP):

* Server: **mail.twc.com

* Port: **587

* SSL: ON

* Authentication: Required

Incorrect ports or no SSL will prevent the syncing.
---
Step 3 — Reset RR Email Password

If your account keeps asking for a password, the saved one might be outdated.

To reset your password:

1. Go to Spectrum’s password reset page

2. Verify recovery phone or email

3. Create a new strong password
4. When prompted, enter it on your iPhone
---
**Step 4 — Remove and Re-add RR Email Account on iPhone
This clears out corrupted settings.
**Steps:**

1. Go to **Settings**

2. Tap **Mail**

3. Click **Accounts**

4. Select your RR email

5. Tap **Delete Account

6. Restart your iPhone

7. Add the account again manually

Re-adding solves 80% of syncing problems.

-

**Step 5 — Restart Your iPhone & Update iOS

Restarting clears system cache, while updating fixes compatibility issues.

To edit:
Settings → General → Software Update
---

Advanced Solutions for RR Email Issues on iPhone

Fix SSL Errors & Trust Settings

If you see “Cannot Verify Server Identity,” tap **Trust** and confirm SSL settings.

### **Change Port Numbers in IMAP/SMTP
Some networks block ports. Make sure yours match:

| Purpose         | Port    |

| --------------- | ------- |

| IMAP (Incoming) | **993** |

| SMTP (Outgoing) | **587** |

Disable VPN or Security Apps Temporarily

VPNs mask your location, which results in authentication failure. Turn off VPN and test email again.

Spectrum Outage Check

Sometimes the problem isn't your phone—it's Spectrum's servers.

Utilize online outage tools like:

➡️ https://downdetector.com/

---

**How to Avoid RR Email Problems on the iPhone in the Future

**Keep Recovery Information Up-to-Date

Make sure Spectrum has your current phone number and backup email.

**Keep iOS & Mail App Updated

Updates enhance performance and security.

**Use Strong Password Practices

Avoid old or previously used passwords to avoid account lockouts. --- # How to Fix Roadrunner Email Not Working on iPhone: Troubleshooting Guide 

— FAQ 

**1. Why is my Roadrunner email not working on my iPhone? Most often due to incorrect server settings or outdated passwords.

**2. Which server settings should I use on my iPhone? Use mail.twc.com for both IMAP and SMTP with ports 993 and 587.

**3. Why is the Mail app constantly asking me for my RR password? Your password was changed elsewhere but wasn't updated on the device.

**4. Is Roadrunner email still supported? Yes, via Spectrum's email platform.

**5. How do I fix RR email not syncing? Remove the account and re-add it using correct settings.

**6. Does iOS version count towards RR email? Yes, older versions may cause authentication issues.

- **Conclusion** When one knows the exact steps to follow, it becomes quite easy to fix problems where the Roadrunner email isn't working on an iPhone. Whatever the reason may be for this RR email issue-an outdated server setting, weak internet connection, or a temporary outage of Spectrum-this guide will help in finding a quick solution. Keeping your iOS, password, and settings updated ensures that the email will work fine in the future.