---
# System prepended metadata

title: Ch6 筆記
tags: [組織行為]

---

---
tags: 組織行為
---
# Ch6 筆記

## Differentiate Between Emotions and Moods 
* Affects, Emotions, and Moods
![](https://i.imgur.com/fbQVNQ8.png =80%x)
* moral emotions
    * Moral emotions are learned, usually in childhood.
* Emotions 和 Rational 是互斥的嗎?
    * 透過對腦傷患者的研究, 失去 Emotions 能力的人, 做的判斷及決定反應是很不合理的. Emotions 提供重要的資訊給我們, 幫助我們瞭解周遭的世界.因此, 若要做出好的決策, 需要同時含蓋 Emotions 及 Rational.
## Identify the Sources of Emotions and Moods 
* 個性 (Personality)
    * 每個人有不同的情感傾向.每個人有不同的情感強度 (affect intensity).

* 時間點 Time of Day
    * Happier in the midpoint of the daily awake period
    * Negative affect: increase over the course of a day (peak in the evening)
    * 在一週之內 (day of the week), 週日及週一負面情感較強 (由週日開始依序遞減). 週五及週六正面情感較強 (由週日開始依序遞增).
* 氣候 (Weather)
    * 氣候和情感沒有相關性.

* 壓力 (Stress)
    * 壓力愈大, 負面情感愈強.

* 社交活動 (Social Activities)
    * 社交活動會增加正面情感, 對於負面情感則沒有影響

* 睡眠 (Sleep)
    * 睡眠不足會影響判斷能力
    * 睡眠不足也會影響工作滿意度

* 運動 (Exercise)
    * 運動會加強正面情感.

* 年齡 (Age)
    * 隨著年紀的增加, 正面情感持續的時間會增長, 而負面情感的發生次數則會降低

* 性別 (Gender)
    * **Women** tend to be **more emotionally expressive**, feel emotions more intensely, have **longer-lasting moods**, and **express emotions more frequently** than men

## Show the Impact Emotional Labor Has on Employees 
Emotional labor:
* Defn: Emotional labor: an employee’s expression of organizationally desired emotions during interpersonal transactions at work
* Types of Emotions
    * Felt: the individual’s actual emotions
    * Displayed: required or appropriate emotions
        * Surface acting:
            淺層扮演指的是員工調節情緒表達，使其與組織的要求相符合
        * Deep acting
            深層扮演為表達組織期望的情緒而**對於本身的真實情感進行整飾**，使其一致
* Emotional dissonace
    * Can be very damaging and lead to burnout

## Affective Events Theory
![](https://i.imgur.com/TumIpBJ.png =80%x)

## Emotional Intelligence
Emotional Intelligence:
A person’s ability to:
* Perceive emotions in the self and others
* Understand the meaning of these emotions
* Regulate one’s emotions accordingly in a cascading model
![](https://i.imgur.com/g6SALeQ.png =80%x)

## Apply Concepts About Emotions and Moods to Specific OB Issues 
![](https://i.imgur.com/WXaOLx2.png =80%x)
![](https://i.imgur.com/98krhyr.png =80%x)







