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# System prepended metadata

title: Ch3 筆記
tags: [組織行為]

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---
tags: 組織行為
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# Ch3 筆記

## Contrast the three components of an attitude
* attitudes
    * reflect how we feel about something
    ![](https://i.imgur.com/q2UUwVN.png =70%x)

## Summarize the relationship between attitudes and behavior
* Cognitive dissonance 認知失調 -Festinger
    * 認知與行為產生差異所造成的緊張感
    * 後續為了改善緊張狀態而改變自身行為或想法，使自己相信理念與行為間沒有衝突 
    * The attitude-behavior relationship is likely to be much stronger if an attitude refers to something with which we have direct personal experience
## Compare the major job attitudes
* Job satisfaction
    * 描述一個人有多滿意他的工作
* Job involvement
    * 代表員工心理對目前工作的認同與願意的投入程度
    * psychological Empowerment
        * Belief in the degree of influence over one’s job, competence, job meaningfulness, and autonomy
* Organizational Commitment
    * Identifying with a particular organization and its goals and wishing to maintain membership in the organization

* Perceived Organizational Support (POS)
    * 員工認為其組織重視其貢獻並關心其福祉並滿足社會情感需求的程度
    * **Higher when** rewards are fair, employees are involved in decision making, and supervisors are seen as supportive

* Employee Engagement
    * The individual’s involvement with, satisfaction with, and enthusiasm for the work
## Define job satisfaction
* job satisfaction:
    * A positive feeling about a job resulting from an evaluation of its characteristics

* Two approaches for measuring job satisfaction
    * The single global rating
        * a response to one question
            * ex: highly satisfied ~ highly unsatisfied
    * The summation of job facets. 
        * 涵蓋多個面向的探討
## Summarize the main causes of job satisfaction
What causes job satisfaction?
* job conditions
    * the work itself
    * supervision

* Personality
    * positive core self-evaluations 與 satisfaction 呈正相關

* Corporate Social Responsibility (CSR)
## Identify the outcomes of Job Satisfaction
* Job Performance
* OCB 組織公民行為
    * Defn: 組織中的成員自發性所做的超越其職責內容的表現，這些行為會對組織的成效產生正面的作用
    * People who are more satisfied with their jobs are more likely to engage in OCB

* Customer Satisfaction
* Life satisfaction
## Identify four employee responses to dissatisfaction
![](https://i.imgur.com/Irecmid.png =70%x)

