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# System prepended metadata

title: Ch12 Communication
tags: [組織行為]

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tags: 組織行為
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# Ch12 Communication

## Describe the functions and process of communication
![](https://i.imgur.com/9dYHLwk.png =70%x)
![](https://i.imgur.com/JkfnQdE.png)

## Contrast downward, upward, and lateral communication through small-group networks and the grapevine
![](https://i.imgur.com/qOVkoUR.png)
![](https://i.imgur.com/YfKNrT8.png)
* dealing with gossips and rumors:
    * share
    * explain
    * respond
    * invite
## Contrast oral, written, and nonverbal communication

* oral communication: 
    * the primary means of conveying messages
    * examples: meeting, telephone

* written communication

* nonverbal communication:
    * defn: Includes body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver
    * Body language can convey status, level of engagement, and emotional state
## Describe how channel richness underlies the choice of communication channel
* routine messages:
    * Choose oral communication when you need to gauge(測量) the receiver’s receptivity(接受度)
    * Written communication is more reliable for complex and lengthy communications
## Differentiate between automatic and controlled processing of persuasive messages

* Automatic processing: a relatively superficial consideration of evidence and information
* Controlled processing: a detailed consideration of evidence and information relying on facts, figures, and logic
## Identify common barriers to effective communication
* Barriers to Effective Communication
    * Filtering
    * Selective perception
    * Information overload
    * Emotions
    * Language
    * Silence
    * Communication apprehension
    * Lying
* ![](https://i.imgur.com/z5Rdhk9.png =60%x)
![](https://i.imgur.com/0ESrVn4.png)
* low context culture: 低語境文化，訊息依賴語言本身(直接)。high context culture則相反